Austin Tech Jobs and Startup Jobs

We are looking for a curious, analytical, and customer-centric marketer to lead our Retention strategy and execution. As Director of Retention Marketing, you’ll report directly to the VP of Marketing and work closely with functional leaders across the company in order to set and execute the Tecovas customer retention vision, strategy, roadmap, and budget. At Tecovas, we believe our customers are the most critical element of our business and you’ll be tasked with finding ways to continually deliver value for them.

Supports a sales-driven environment of genuine customer experience. Demonstrates extraordinary service standards. Takes ownership of individual awareness of product knowledge. Is self-aware and focused on self-development while supporting new hires through mentorship. Participates in ongoing staff education and through sharing of product knowledge. Gains understanding of how merchant skills impact business and the customer experience. Supports store team with receiving shipment and preparing product for floor placement. Ensures deliveries are processed and placed within 24 hours. Plans for, tracks and communicates all in transit shipment information to the leadership team. Maintains an efficient and well-organized stockroom ensuring accessibility to employees. Assists in and/or leads the restock process to continually maintain store stock levels. Demonstrates loss prevention awareness through assisting in cycle counts and transfers. Maintains all inventory receiving paperwork controls. Assists in the maintenance of the building facilities.