Operations Jobs in Austin | Built In Austin

Operations Jobs in Austin

107

Support Analyst II

ESO Solutions
Austin
7 hours ago
+15
Support Analyst II ESO Solutions is looking for fun, detail oriented people who love fixing problems and making customers happy.     Working at ESO Come help shape the future of healthcare. If you like solving difficult problems while making a difference, you’ll like working with us.   At ESO, we’re innovative problem solvers with a passion for moving healthcare forward. We have a team of talented people who enjoy coming to work every day in

Customer Success Manager, Mid-Market

Procore Technologies
Austin
20 hours ago
+20
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to partner with clients to drive adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a dispersed, yet highly collaborative team.

Customer Service Representative, CHIVE TV

Chive Media Group
Austin
1 day ago
+16
Chive Media Group is looking for the newest member of our CHIVE TV team to come on board as a Customer Service Representative. Do you eat, drink, and breathe sales? Do you dream of starting your own television network? Do you remember Glengarry Glen Ross? We are looking for a dynamic CSR to help our CHIVE TV team build our distribution and customer service. This person will assist CHIVE TV’s National Field Marketing and Account Director in

Operations and Customer Success Engineer

Octopus Deploy
Austin
1 day ago
Operations and Customer Success Engineer In many companies, support is an afterthought; a low-paid position with all the responsibility of keeping customers happy, but with no power to actually make a difference in the product, and no real support from the product team. Support staff are ignored when it comes to product planning, but they're left to deal with the angry emails when bad decisions impact customers. That is not this job. At

Account Manager, Mid Market

TrendKite
Austin
1 day ago
+20
Understand the goals of the client and their decision maker; where necessary, coach and counsel the client on what the goals should be. Proactively suggest better approaches for the practitioner so they become the trusted partner of the PR professional on how earned media can impact other media, and the key metrics that they should be tracking. Proactively build and foster relationships with people within the clients’ organization beyond the POC. Without assistance, come up with creative options during the negotiation phase to ensure the renewal is secured. Proactively identify signs that client may not want to renew, and develop strategies to overcome these objections before they even occur. When necessary, project lead cross-functional teams to resolve client issues. Take a leading role in trainings. Proven Success achieving GRR an Upsell quotas.

Sr. Manager, Web and Digital Services

Ping Identity
Austin
1 day ago
+30
We are looking for an experienced web architecture and user experience professional to make Ping Identity's web footprint an engaging, informative destination for our current and future customers. This is a player-coach role within the Marketing Demand Generation team reporting to the Vice President of Demand Generation. You will establish the processes and standards by which updates are made to the website. You will drive the long-term project plan that implements state-of-the-art design, navigation, and optimization. As a coach, you will manage a team of digital services experts responsible for off-domain web channels including search, display, and e-mail. The successful candidate should love data and running a clean process. This role partners closely with the integrated marketing, product marketing, and web development teams.

Account Manager, SMB

TrendKite
Austin
1 day ago
+20
What we do:  Headquartered in the heart of Austin, TX, TrendKite is blazing the trails of category creation, taking earned media out of the era of media monitoring and into the age of Digital PR. This is a time of profound change as all aspects of life, including business, are impacted by the disruption of traditional journalism and the rise of social networks and other forms of communication. With this change, the PR industry has been redefined

Onboarding Consultant

TrendKite
Austin
1 day ago
+20
What we do:  Headquartered in the heart of Austin, TX, TrendKite is blazing the trails of category creation, taking earned media out of the era of media monitoring and into the age of Digital PR. This is a time of profound change as all aspects of life, including business, are impacted by the disruption of traditional journalism and the rise of social networks and other forms of communication. With this change, the PR industry has been redefined

Manager, Mid Market Accounts

TrendKite
Austin
1 day ago
+20
What we do:  Headquartered in the heart of Austin, TX, TrendKite is blazing the trails of category creation, taking earned media out of the era of media monitoring and into the age of Digital PR. This is a time of profound change as all aspects of life, including business, are impacted by the disruption of traditional journalism and the rise of social networks and other forms of communication. With this change, the PR industry has been redefined

Manager, Customer Success

SailPoint
Austin
1 day ago
+18
The Manager of Americas Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships between various SailPoint teams. This role serves as a manager to the Customer Success Managers by enabling them to help our customers achieve success through the use of SailPoint’s product and services.  This role is all about customer satisfaction and is not a quota carrying sales position.

Operations Center Technician

Blackbaud
Austin
1 day ago
+17
The Ops Center Tech (Jr. Sys Admin) acts as the entry point into Blackbaud Operations, managing incoming service requests and incidents. Detail-oriented and disciplined, the Ops Center Tech is focused on service request completion, incident detection and resolution, and excellent customer service. The Ops Center Tech manages ticketing queues and engages in proactive monitoring of Blackbaud’s hosted infrastructure and applications. The ideal candidate is a great communicator and able to translate technical knowledge into actionable direction.

Associate Account Manager (Enterprise)

BigCommerce
Austin
2 days ago
+24
Have complete ownership over an assigned Book of Business of Enterprise & Mid-Market customers. Responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong referenceable working C-level relationships with your clients. Research and understand your client’s industry. Conduct strategic business reviews with your customers to implement plans that drive success within their business. Manage your accounts towards achievement of key strategic outcomes. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Provide best practices, advice and guidance while identifying opportunities to help your book of business grow. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Serve as the most experienced trusted advisor for both clients, partners and internal team members. Work with cross functional teams across Sales, Client Success, Marketing and, Premium Services to deliver the best experience for your customers and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Advocate internally for clients inter and intra departmentally as required. Be comfortable stepping into unfamiliar situations, developing creative solutions and de-escalate critical issues, ensuring team members and clients are positioned for success.

Manager, Client Development

Technical Support Representative

Department Coordinator

Keller Williams Realty International
Austin
2 days ago
+16
What you’ll be called: Departmental Coordinator (Administrative Assistant)  Where you’ll work: Vendor Network Department Who are we looking for? As a Departmental Coordinator at KWRI, you will have the opportunity to work within a global organization that is growing at the speed of light. We’re looking for adaptable, driven and creative individual who wants to be a part of a dynamic environment. The Vendor Network Department is seeking a spunky,

KWRI College Associate

Keller Williams Realty International
Austin
2 days ago
+16
What you'll be called: College Associate, Spring 2019 Where you’ll work: KWRI Headquarters—Austin, TX Who we’re looking for: We are seeking talented college students to who have the potential to become the future leaders of KWRI! As our Spring 2019 College Associate, you will be introduced to multiple departments during their tenure, receiving personal business guidance including one-on-one consultations with key staff members, a personalized

Client Success Director

New Knowledge
Austin
2 days ago
+19
You're looking for a team where you can drive decisions, be challenged, investigate and explain complex problems for our clients. You want to collaborate with smart, creative, and energetic people. You're comfortable with being uncomfortable. You look for projects where you can learn new technologies and techniques. You're comfortable working with data, synthesizing information from a variety of sources, and communicating your findings to decision makers. If this sounds like you, you sound like someone we want on our team.

Marketplace Operations Specialist

Worksmith
Austin
2 days ago
About Worksmith Worksmith is a fast-growing software start-up based in the heart of Austin, Texas. We make it easy for our commercial clients to find, manage, and pay local service providers. Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, spas, clinics, etc. with local contractors, such as cleaners, handymen, painters, plumbers, etc. across the US and Canada.

Head of Education and Training

Juniper Square
Austin
3 days ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

Customer Success Engineer

ThousandEyes
Austin
3 days ago
If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's...

Customer Support Associate

Skills Fund
Austin
3 days ago
Named one of the Top 50 Start-Ups by Built In Austin, Skills Fund is the leading lender in the United States for skills-based higher education.  We underwrite higher education programs based on their jobs outcomes for students, and offer their students access to competitive financing products that empower them to transform their careers and lives. Since our founding 3 years ago, we’ve enabled thousands of students to obtain a high return on

Associate | Client Service | Financial Services

GLG (Gerson Lehrman Group)
Austin
3 days ago
+16
GLG is seeking Senior Associates for our Client Service team in Austin, Texas, who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment. Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,848
Min: $29K
Max: $55K
Office Manager $50,545
Min: $36K
Max: $72K
Technical Support $52,951
Min: $25K
Max: $85K
Operations Associate $53,497
Min: $40K
Max: $77K
Desktop Support $56,000
Min: $40K
Max: $92K
Client Success Manager $63,205
Min: $43K
Max: $105K
Sales Operations Analyst $68,364
Min: $40K
Max: $110K
Business Analyst $73,538
Min: $54K
Max: $100K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $78,500
Min: $37K
Max: $130K
Operations Manager $92,871
Min: $45K
Max: $140K
Sales Operations Manager $93,038
Min: $70K
Max: $152K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $130,364
Min: $95K
Max: $165K
Director of Customer Success $145,833
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $193,778
Min: $110K
Max: $275K

Top Austin Companies Hiring for Operations

+20
Big Data, Marketing Tech
+15
Fintech, Real Estate

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