Operations Jobs in Austin

130

Evangelism Events Manager

Unity
Austin
2 days ago
+10
The Unity Evangelism team is looking for an Evangelism Events Manager to join our Evangelism team managing events for our large and growing community of developers and interactive creators. These events include large scale day-long Unity developer conferences (300+ attendees), Unity training events for smaller groups, webinars, hackathons, and anything in between.  You will work with Unity evangelists, sales and marketing teams, partners, conference exhibitors, and other internal stakeholders to plan and execute evangelism activities from start to finish, driving adoption of Unity through the planning and execution of events, hacks, meetings, and more. If you have successfully worked on large events, are a self-starter, familiar with the gaming, AEC, or Media & Entertainment industries we want to hear from you!

Technical Support Engineer

Unity
Austin
2 days ago
+10
Ensuring all tickets within our ticket system are correctly actioned and processed within agreed SLA to provide a smooth and excellent customer experience. Actively managing customer expectations and requirements through the use of written and verbal communication and close collaboration with a global team. Creation and maintenance of customer facing documentation, with a “preventative” rather than “curing” mentality wherever possible.  Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate.  Management of live infrastructure. Fault finding and technical investigation of game server platforms and infrastructure. Communicate with vendors to check, maintain or replace hardware as well as help to identify and fix network related issues.

Guarantee Claim Specialist

Vrbo
Austin
2 days ago
+28
Be an expert on policies related to our Book with Confidence Guarantee. Make judgment calls on customer situations, and request additional information if needed. Reply to emails and other customer’s inquiries related to guarantee claims Review and audit reimbursement claims to detect any inaccurate, inconsistent, or incomplete elements or missing documentation. Manage customer concerns in partnership with management, legal and PR departments Approve claims based on monetary amounts. Serve as a contact point for our Insurance Partners verifying claims. Make phone calls to our payment and booking partners to gather information regarding claims.

Technical Duty Officer

Incident Manager

Policy Manager

Software Technical Specialist-API Support

Customer Service Representative

Manager, Global Partner Success Operations

Load 3 more jobs7 jobs at Vrbo

Technical Support Manager (2nd Shift)

WP Engine
Austin
2 days ago
+15
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Windows Systems Engineer

Bright Health
Austin
2 days ago
+29
The Windows Systems Engineer is part of the End User Technology and Infrastructure Service Team that delivers desktop support for employees and network/server infrastructure support for the organization. We are responsible for deployment, monitoring, maintenance, security, development, upgrades and support of desktops, laptops, servers, handheld devices, printers, drivers, software, email, patches and operating systems within our environment.

IT System Operations Tech

Blackbaud
Austin
2 days ago
+41
The IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients. Detail-oriented and disciplined, the IT Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment. The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Continual Service Improvement Manager

Senior Systems Engineer,

Lean Six Sigma Black Belt / Master Black Belt

Software Instructor

Director, Customer Success - Onboarding & Adoption

Load 7 more jobs11 jobs at Blackbaud

Senior Security Compliance Analyst

Duo Security
Austin
3 days ago
+13
You will recommend and help develop appropriate information security policies, standards, procedures, checklists, and guidelines using industry-recognized security concepts, frameworks, and standards tailored to meet the requirements of the organization and assist IT process owners in the creation and maintenance of these policies/procedures. You will provide approved responses to client compliance inquiries and maintain library of responses. You will work closely with departments, subject matter experts, vendors, & auditors/assessors to continuously identify and manage risks while ensuring readiness to satisfy internal & external audit requirements. You will work with various departments to ensure controls-related documentation in support of information assurance and compliance activities is maintained. You will coordinate evidence gathering within Security and all business units.

Tier 1 Customer Support Specialist

Social Solutions
Austin
3 days ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

IT Technical Billing Lead

Cloudflare
Austin
3 days ago
+21
The IT Billing Technical Lead will manage and coordinate activities concerning Cloudflare’s self-service subscription billing platform including, but not limited to: researching functionality inquiries, managing enhancement requests, providing support for billing system releases and upgrades, and leading the triage and resolution of issues.

Billing Systems Analyst & Solution Architect

Technical Support Engineer - Multilingual Preferred

Atlassian Tools Administrator

IT Security Manager

Load 1 more jobs5 jobs at Cloudflare

Network Engineer

CLEAR
Austin
3 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Associate Technical Support Engineer

LogicMonitor
Austin
3 days ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Internal Systems Engineer

Business Systems Analyst

Remote role: Network Engineer V

GoDaddy
Austin
4 days ago
+28
We are looking for a talented, driven, and dedicated Senior Network Engineer with SD-WAN and Wireless Networking experience. We have a vast and complex network and a never ending need for innovation in order to meet the needs of our ever changing environment. This position will require advanced knowledge of networking technologies including routing, switching, and security as well as a desire and aptitude to learn new technologies as needed to keep pace with our customer needs. In addition, the network is changing and growing, and these demands require the ability to manage the network in an automated fashion. This requires some experience, and the desire to grow your next generation networking skills.

Customer Engagement Manager

RigUp
Austin
4 days ago
+27
RigUp is hiring a Customer Engagement Manager that will be responsible for leading a team of 5-7 individuals dedicated to partnering with our customers. We’re looking for a highly motivated individual who thrives in a fast paced environment and has a passion for building relationships with the men and women in the energy industry. Our ideal candidate for this role will be someone who has experience leading high performing teams and working in a high-growth environment. Sound like you? Keep reading. 

Tools & Technology Specialist

Managing Director - Solar, Wind and Renewables

Customer Engagement Specialist

Director Sales Enablement

Load 1 more jobs5 jobs at RigUp

Associate Customer Success Manager

BigCommerce
Austin
4 days ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Support Representative

Director of Mortgage Operations

Perch
Austin
4 days ago
The Director of Mortgage Operations will help lead the design and implementation of Perch Mortgage. Located in Austin, TX and reporting to the Head of Business Development, Brett Robbins, you’ll be responsible for managing mortgage compliance and processes while delivering a best-in-class customer experience. The ideal candidate possess deep knowledge and experience in residential mortgage lending. This person should be both creative and entrepreneurial as well as passionate about building a modern mortgage brokerage from the ground up. As the Director of Mortgage Operations, you’ll help Perch grow revenues while reducing stress and uncertainty for millions of borrowers who move each year. 

Escrow Assistant

Perch
Austin
4 days ago
A great candidate for this position is extremely detail oriented and has the ability to juggle multiple tasks with competing deadlines. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You are able to learn and adhere to new processes quickly and also stay on top of modifications as the business evolves.  This is a hands-on role at an early-stage company. You are someone who is comfortable with change, welcomes innovation, and is always willing to roll up your sleeves on any task big or small to help deliver an incredible home buying and selling experience for our customers. You work with a sense of urgency at all times and believe in consistently doing what’s right for the customer.

Transaction Coordinator

Perch
Austin
4 days ago
Remotely support our team of in-market Local Market Experts(San Antonio, Dallas/Fort Worth, Austin) to manage and coordinate all aspects of our Buy & Sell real estate transactions. Drive time-sensitive, detail-oriented tasks from executed contract to close (for both sell-side and buy-side) with a focus on creating the best experience for our customers: Create contracts and amendments . Coordinate closings with the title company and lender to ensure collection of all appropriate documentation to complete closing in a timely manner. Ensure all required documents are signed, scanned, and saved for closing and mailed out, as needed. Monitor and validate disbursement and receipt of funds and fee payments. Start/stop utilities as needed. Track all progress on each transaction in our CRM systems.

Customer Experience Associate

Perch
Austin
4 days ago
The Customer Experience Associate plays a critical role in generating new business opportunities through inbound and outbound sales calls and will be the first point of contact between homeowners and Perch.  The ideal candidate will have 1-2 years experience in a sales role, customer service role or in the real estate industry. The right candidate will be friendly, organized, and trustworthy, in order to create an exceptional customer experience. One of the things our customers love the most about the Perch experience is the level of support they get. In this role there will be an opportunity for ongoing mentorship by Perch Sales Leadership. 

Customer Experience Support Specialist

Perch
Austin
4 days ago
The Customer Experience Support Specialist is a customer facing role responsible for delivering ongoing support and guidance to our customers whom reach out directly to Perch. In this role you will focus on ensuring customers questions are answered or directed to the appropriate team member in a timely manner. The ideal candidate has a history of success interacting with customers and answering customer inquiries. The right candidate will be friendly, organized, trustworthy and works with a sense of urgency at all times, in order to create an exceptional customer experience. One of the things our customers love the most about Perch is the is the level of customer support they receive.

Boomi Integrations Lead

UiPath
Austin
4 days ago
+34
In such projects you will design/architect & develop integration solutions by using different technologies such as: - Native Integration capabilities utilizing webservices, SOAP APIs offered within the enterprise systems. - iPaaS solutions such as Dell Boomi, Informatica, Celigo etc. - UiPath RPA techonology utilizing UiPath Robots and web services.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,751
Min: $29K
Max: $60K
Operations Associate $52,064
Min: $28K
Max: $78K
Office Manager $54,681
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $60,133
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,590
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,528
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,667
Min: $85K
Max: $185K
Director of Customer Success $138,568
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $184,250
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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