Best Operations Jobs in Austin | Built In Austin

Operations Jobs in Austin

120

Network Engineer

CLEAR
Austin
2 hours ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Customer Success Manager

BigCommerce
Austin
4 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Account Manager

( MAC ) Desktop Support Engineer II

Technical Support Representative

Senior IT Experience Specialist

ThousandEyes
Austin
4 hours ago
We are looking for an extraordinary Senior IT Experience Specialist. In this position based in our Austin Office, where you will support the day-to-day IT needs of the business while delivering amazing service to our employees with exceptional customer service. As the face of IT in Austin, where your primary responsibilities will be to triage all level one support requests, resolve issues at the tier one level, and escalate issues out to the appropriate escalation resource. We are looking for a hardworking, organized, collaborative individual with technical ability who understands the importance of customer service. This person will be the first point of contact for all Austin and remote employees regarding any technical support needs. The right candidate will ensure employees’ workflow remains friction-free, by diagnosing both hardware and software issues and offering solutions to quickly get users up and running again. 

Senior Customer Advocacy Manager

Compeat
Austin
4 hours ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs). The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization. These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.

Customer Success role at a fast growing company

ePayPolicy
Austin
5 hours ago
ePayPolicy is the ONLY payment processor designed specifically for independent insurance agencies to accept credit card and ACH payments online. We’re the BEST at what we do, just ask any of the 24 state insurance associations that endorse us as their go-to payment processor. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept payments. Today, with over 1,500 clients

Customer Support, Associate

Blackbaud
Austin
5 hours ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Customer Success Manager, Payments

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Principal Engineer, Unified Communications

Systems Engineer, Email Services

Director, IT Infrastructure and Operations

Manager, IT Change Management

IT System Operations Technician

VP of Professional Services

Load 9 more jobs13 jobs at Blackbaud

Customer Success Manager

A Cloud Guru
Austin
5 hours ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Associate | Client Service | Financial Services

GLG (Gerson Lehrman Group)
Austin
5 hours ago
+16
Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Customer Support Specialist 1

GoDaddy
Austin
5 hours ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Technical Support Specialist

Lightspeed Systems
Suburbs
9 hours ago
+22
Do you consider yourself as someone with excellent customer service skills? Do you possess the super hero ability to effectively explain, using your amazing communications skills, technology in non-technical terms? Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization. This an intermediate position on our team with responsibilities of troubleshooting and supporting end users on a variety of

Customer Success Manager

MongoDB
Austin
4 hours ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Manager, Partner Success Integrated Teams

Vrbo
Austin
4 hours ago
+28
The Manager, Partner Success leads the Vrbo Account Management team to strengthen relationships with our partners and improve our shared marketplace performance. This is a key leadership role on North America’s Partner Success teams. This person leads their team in managing relationships with our partners to improve marketplace performance. Your past experience recruiting, training, and coaching teams to success will help you to develop the necessary processes and improvements to maximie your team’s efficiency and effectiveness here at Vrbo. Your fellow leaders will look to you as an authority that represents the partner perspective to internal teams, and you will set account management best practises for your own team. As the Manager, Partner Success, you will also support Vrbo’s delivery related to connetivity and delivery of improved and new products for your segment of Partners who use technology to integrate their content with our marketplace. You also drive strategic initiatives that align with business goals and improve team performance.

Customer Service Training Specialist

Executive Assistant

Analyst, Global Partner Success Operations

Analyst, Global Partner Success Operations

Software Tech Support Specialist

Global Claims Manager

Software Technical Support Manager

Load 4 more jobs8 jobs at Vrbo

Systems Engineer

Procore Technologies
Austin
16 hours ago
+20
We’re looking for a Systems Engineer to join our IT Engineering team. In this role, you’ll partner with other Systems Engineers to support our Corporate IT Infrastructure, provisioning, maintaining, and improving systems and services leveraged across the company.

Information Systems Engineer II

IT Security Analyst

Customer Success Manager, Enterprise

Customer Success Field Enablement Specialist

Customer Support Representative

Security Engineer

IT Security Engineer

Load 4 more jobs8 jobs at Procore Technologies

VP of Customer Success

ClearDATA
Austin
16 hours ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Sr. Incident Response (IR) Consultant

CrowdStrike
Austin
1 day ago
+36
Perform host and/or network-based forensics across Windows, Mac, and Linux platforms. Perform basic malware analysis. Conduct red-team, penetration testing activities by leveraging actual adversary TTPs. Assess and develop information security and incident response programs in a proactive fashion to help mature the security posture of organizations prior to an incident. Lead incident response and proactive engagements. Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events. Manage internal programs or teams.

Senior Network Engineer

Systems Analyst

Systems Administrator

Platform Operations Specialist

Senior Systems Engineer, Communications & Collaboration

Technical Account Manager - West Coast

Technical Account Manager - East Coast

Director, Sandbox Research & Development

Escalation Engineer - Mac

Platform/Operations Specialist

Load 7 more jobs11 jobs at CrowdStrike

Marketplace Manager - Google Express

Spreetail
Austin
1 day ago
+32
Owns the strategic relationship with one Channel Marketplaces, specifically Google Express. Responsible for the P&L for this channel. They continually drive financial awareness and improvement.  Owns the operational performance of the eCommerce marketplace and the key success metrics that marketplace measures.  Partners with the merchandising team to understand our assortment and pricing strategy of the Google Express channel.  Launches new marketplace programs to drive growth. Communicates the plan to all key stakeholders and ensures our operational performance.  Sets promotion and marketing targets for their marketplace and responsible for executing the plan. Ensures our ROAS is in line with plan and continually improving.  Works with MP merchandising team to develop merchandising plans that roll up to larger revenue targets.  Networks and develops strategic relationships at our partnership companies. Uses our marketplace expertise to influence the actions our partners are taking to grow their channel.

Head of Marketplace Management

Drop Ship Marketplace Manager

Head of Site Merchandising and Merchandising Operations

Marketplace Manager - Target

Sr. Amazon Marketplace Manager

Load 2 more jobs6 jobs at Spreetail

Associate Technical Support Engineer

LogicMonitor
Austin
1 day ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Renewals Specialist

Operations Analyst

Client Success Manager

DISCO
Austin
1 day ago
+31
Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Executive Assistant

Opcity Inc
Austin
1 day ago
+14
The Executive Assistant will oversee all administrative operations for members of the Executive team. This role requires expert level in professionalism. Your expertise, unparalleled discretion, professional agility, and honed attention to detail will be essential to collaborating and driving specific projects and deliverables. Working at our headquarters located at the Met Center, you will be an instrumental and valued extension of the efforts of these organizational leaders. To be able to do your job effectively, you must establish and build a rapport and build a list of preferences of all executives.

Administrative Assistant

Client Success Representative

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Customer Service Representative

Call Center Representative

Load 3 more jobs7 jobs at Opcity Inc

Technical Research Architect (Cloud Security Resea…

NSS Labs
Austin
1 day ago
+32
The cloud research architect is a hands-on technologist and should be comfortable working with, and having an opinion about, products from industry-leading vendors. The position involves fielding varying levels of technical inquiry from NSS’ enterprise customers as well as writing research reports/blogs that build on NSS’ extensive product test data and primary research data. This is not an entry-level position. Your proven practical expertise will drive efforts related to the development of research that fuels pertinent enterprise-client discussions and aids in the development of NSS’ world-class test methodologies. You will be part of company that is chartered with making a difference in the world of cybersecurity. The ideal candidate must possess a good understanding of technology trends and the underlying competitive environment, be interested in, and skilled at, writing and communicating to various audience levels. Perhaps most importantly, the right candidate must desire to advance transparency and accountability within the cybersecurity industry.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,214
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,778
Min: $36K
Max: $72K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Technical Support $55,601
Min: $25K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,424
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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