Austin Tech Jobs and Startup Jobs

145

Customer Success Specialist

Self Inc.
Austin
13 hours ago
+37
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Technical Support L1 (2nd shift - Downtown)

WP Engine
Austin
23 hours ago
+15
You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone. You'll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged. Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset. Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team and we work together! Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.

Customer Success Engineer

SpyCloud
Austin
1 day ago
+21
SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information.  We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and Customer Success,

Compliance Manager - Governance and Risk

SpyCloud
Austin
1 day ago
+21
SpyCloud is the leader in account takeover (ATO) prevention, protecting billions of consumer and employee accounts either directly or through product integrations. Our award-winning solutions proactively defeat fraud attempts and disrupt the criminals' ability to profit from stolen information. Our security team is looking for a Governance Risk & Compliance Manager  We are looking for a creative, diligent, technical, and experienced IT

IT Architect - Integrations Lead

UiPath
Austin
1 day ago
+34
In such projects you will design/architect & develop integration solutions by using different technologies such as: - Native Integration capabilities utilizing webservices, SOAP APIs offered within the enterprise systems. - iPaaS solutions such as Dell Boomi, Informatica, Celigo etc. - UiPath RPA techonology utilizing UiPath Robots and web services.

Business Systems Manager

Tecovas
Austin
1 day ago
Own all current systems (NetSuite ERP, Celigo, Tableau, Shopify E-Commerce, etc.) and future systems. Responsible for the implementations, configurations and customizations of NetSuite, including all planning, reviews, and revisions pertaining to the organization’s evolving needs. Create and maintain all documentation of the system and oversee all knowledge base of NetSuite functionality, customization, and any integrations. Work with stakeholders to research, develop and lead all implementations for new systems, including successful roll out. Prepare reports, KPIs and dashboards as needed to fulfill end user requests and identify, evaluate and recommend other key technologies required to support and improve business processes associated to the NetSuite platform. Develop and maintain business process workflows. Be responsible for direct interaction with business eliciting comprehensive business requirements and use cases and recommending appropriate solutions. Support teams to communicate, verify, and test the desired functionality changes.

Support Engineer

SailPoint
Austin
1 day ago
+32
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured. Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Emerging

Procore Technologies
Austin
1 day ago
+20
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to our Emerging team to partner with clients and drive client adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business and develop accounts, partnering with Account Executives and Customer Support Representatives as your clients join and grow with Procore. This is not a sales position.

IT Asset Analyst

IT Security Engineer

Customer Support Representative

Customer Success Manager, Mid-Market (Specialty Contractors)

Administrative Assistant, Coaching Program

Customer Success Coordinator

Implementation Manager, Enterprise

Incident Response Manager

Load 5 more jobs9 jobs at Procore Technologies

Product Support Engineer

BigCommerce
Austin
2 days ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Product Support Engineer for our Austin Four Points Office. In this exciting role, you will assist every area of the business with your expert level product knowledge and technical ability. You will be responsible for troubleshooting the most complex technical issues encountered by merchants and developers leveraging the best, and most successful, e-commerce platform for growing businesses.

Technical Support Representative

Director, Strategic Business Development (eCommerce)

Security Governance Risk & Compliance Analyst

Developer Advocate

Project Manager - Design

Load 2 more jobs6 jobs at BigCommerce

Implementation Consultant

Brightpearl
Austin
2 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Liquibase Support Engineer

Datical
Austin
2 days ago
+24
As a Software Support Engineer, you will investigate, reproduce, and diagnose complex issues affecting our customers on our products – Liquibase and Liquibase Pro. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Senior Scrum Master

WP Engine
Austin
2 days ago
+15
Support and challenge your teams to deliver world-class software solutions by promoting agile practices, preventing interruptions and distractions, and removing impediments. Facilitate daily stand-ups, sprint planning meetings, retrospectives, sprint reviews, and backlog refinement sessions. Cultivate an environment of transparency, continuous improvement, and team empowerment so that your teams reach their full potential for productivity, engagement, and morale. Elevate our agile mindset and delivery by serving as an inspiring leader and mentor in WP Engine's Scrum Master Community of Practice. Track and analyze team performance data, and coach your teams to plan for and achieve incremental improvements.

Technical Support Associate (Weekend Night Shift)

DISCO
Austin
2 days ago
+31
Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Customer Support Associate

SelfMade
Austin
2 days ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Director, Quality Assurance

Cerity
Austin
2 days ago
+15
JOB SUMMARY The Director, Quality Assurance (QA) is responsible for ensuring the customers receive the highest quality solutions possible. The Director of QA works with Product Management, Engineering, and Project Management leads to define, implement, and execute Quality Assurance activities that span the entire Software Development Lifecycle. This role has responsibility for staffing and supporting an internal SDET team, along with

Incident Response Analyst

CLEAR
Austin
2 days ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Temporary Wholesale Operations Coordinator Lead

Kendra Scott
Austin
2 days ago
+11
We have an exciting temporary opportunity to support our wholesale channel in Austin, TX. Reporting to our Director of Specialty Sales, the Temporary Wholesale Operations Coordinator Lead will support the Specialty Wholesale department from an operational standpoint to ensure deadlines are being met and goals are achieved while also acting as a liaison between the department and cross functional teams. This role will be a key contributor to the success of the team.

Technical Support Consultant

Compeat
Austin
2 days ago
+25
Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Staff Technical Program Manager, Data Platform

Vrbo
Austin
2 days ago
+28
We are looking for a Staff Technical Program Manager to help us craft and execute on our Data Platform strategy. You will utilize your deep understanding of technical aspects of implementation and business insight to drive significant strategic questions that help clarify and guide our teams through priorities and decision-making. You will strive for continuous improvement and find new innovative ways to increase execution efficiencies by being flexible and creating scalable frameworks. We believe in building world-class, high quality products our customers love to use. You will be key to achieving this through close collaboration with senior leaders across product and engineering. Your ability to act with autonomous initiative is critical as you navigate partnerships with teams across the company and around the world.

Customer Service Representative

Program Manager, Global Creative

Implementation Specialist

Technical Relationships Manager – API Support – Austin, TX

Software Trainer

Guarantee Claim Specialist

Service Level Supervisor

Software Tech Support Specialist

Manager, Metadata Platform

Partner Success Manager

Load 7 more jobs11 jobs at Vrbo

Customer Success Representative

OutboundEngine
Austin
2 days ago
+21
At OutboundEngine we know that marketing can be overwhelming for many small business owners. We combine simple software and talented people to help these small business owners keep their customers and gain new ones. We also know how frustrating and difficult customer service can be to work with effectively. The Members of the Customer Success team at OutboundEngine serve as trusted marketing partners to our customers helping them at every step of

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