Austin Tech Jobs and Startup Jobs

175

Customer Success Manager

Modernize
Austin
1 hour ago
+24
Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an individual account base. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions and help develop and execute strategies and tactics designed to maximize desired outcomes for our customers, ensure ROI, drive customer retention, increase revenue, and create high customer satisfaction.

Technical Support Representative

BigCommerce
Austin
10 hours ago
+24
Provide outstanding phone, email, and chat based technical and account services support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Escalate unresolved issues as required while maintaining ownership of issues through resolution. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.

Office and Experience Coordinator

Team Manager, Technical Support

Associate Account Manager (Enterprise)

Project Manager

Personify
Austin
11 hours ago
+12
As a member of our Professional Services division, the Project Manager will be responsible for the delivery of implementations including managing key customer relationships, driving project schedules, managing project resources, and budgets. We are seeking highly motivated and hands-on project managers who can learn quickly, grow with the company, and who look forward to the challenge of delighting our customers and building our business.

Technical Marketing Engineer (Cloud Security Resea…

NSS Labs
Austin
11 hours ago
+22
Prepare clearly articulated, well-researched, and credible technical reports, blogs, and commentary using NSS test data, expert opinion, primary research, and secondary sources. Manage and support enterprise client engagements ranging from simple inquiry calls to larger architectural engagements; present NSS’ research and expertise to enterprise clients at internal and external events. Provide NSS’ primary research team with data regarding the enterprise use of cloud security technologies; work with primary research team to finalize these questions and work to aggregate survey data to ensure validity. Communicate the use case for leading security products, including comparing/contrasting use cases and explaining underlying technologies to both engineering and business audiences. Build relationships and engage with enterprise clients, vendors, services providers, the reseller community, and industry bodies through teleconferences, on-site briefings, and travel to major industry events.

NOC Manager

Personify
Austin
11 hours ago
+12
In this position, you will identify, define, analyze, prioritize and refine the requirements, and communicate those requirements to the team and then take responsibility for the development and implementation of the procedures and policies.

Cloud Support Associate

MongoDB
Austin
7 hours ago
+41
As a Cloud Support Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

Director, IT Infrastructure and Operations

Blackbaud
Austin
22 hours ago
+38
Blackbaud is seeking a transformative leader to play an instrumental role in our journey to be a best-in-class organization optimized for our modern cloud solutions.  As a Director in Infrastructure Engineering & Cloud Operations, you’ll lead a team responsible for engineering innovative cloud based and physical infrastructure solutions across network, storage and compute with increasing reliability, scalability, supportability and security.  You’ll cultivate a high performing team and guide them in advancing their technical and engineering skills to meet the demands of rapidly evolving technologies.  And, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Project Coordinator, KW Commercial

Keller Williams Realty International
Austin
22 hours ago
+16
Partner with the KW Commercial team to support the needs of the more than 2,000 KW Commercial brokers. Support the growth of KW Commercial by managing the recruiting process, including emails, maintaining reports, and scheduling conference calls. Serve as the first point of contact for all inquiries into KW Commercial, providing exceptional customer service, managing all customer complaints and ensuring resolution. Plan and execute all KW Commercial events, including Family Reunion, Commercial Retreat and other industry-related events. Create and distribute presentations, emails, reports, spreadsheets, newsletters and communications on behalf of the Director of KW Commercial. Own the KW Commercial Operations Manual, ensuring all systems and processes are documented and up to date. Assist with the department budget, including tracking department expense reports, managing vendor contracts and processing invoice payments.

Media Account Manager

AdAction Interactive
Austin
22 hours ago
+18
AdAction Interactive is seeking a Media Account Manager to join our Media team and manage a portfolio of third party media supply partners.   This high growth potential role will work closely with all teams of the company from Sales to Campaign Strategists and will be responsible for maximizing our business relationships with our media supply partners to provide effective and diverse media solutions to our clients.

Security Customer Advisor

Rapid7
Austin
1 day ago
+22
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

IT Team Lead

TrendKite
Austin
1 day ago
+20
We are looking for an IT Team Lead in our downtown Austin office. In this role, you will assume ownership of IT operations in its entirety and ensure all systems are running smoothly including network management, vendor management, desktop support, network/app security, VOIP/telecommunications, subscription management and financial optimization, and hardware procurement.

Talent Acquisition Manager

Civitas Learning
Austin
1 day ago
+24
Talent Acquisition Manager As a Talent Acquisition Manager at Civitas. you will oversee talent acquisition and build a highly efficient, world class recruiting function. You will drive social media strategies for talent acquisition and work closely with marketing and people operations on employment branding to attract top talent and position Civitas as an employer of choice across the globe. As a key member of the extended leadership team you

Senior Customer Support Engineer (L2)

Tenfold
Austin
19 hours ago
+16
Tenfold is looking for a true problem solver to join our growing team. In this role you will work directly with our customers to remove road-blocks and technical challenges post onboarding. You will be customer facing and will manage phone and ticket queues for our customers seeking assistance. As a senior member you will assist with customer escalations, partner with engineering on complex issues and facilitate a path to resolution across many different technical challenges. The right person will have a consistent track record of solving complex technical problems with an adept technical skill set. Equally a strong technical acumen and communication skills to organize multiple parties towards swift success. In summary, we want problem solvers to help our customers achieve measurable success with our solution.

Administrative Assistant

Amherst
Austin
1 day ago
+15
Amherst is hiring for an Administrative Assistant to provide administrative and operational support to the Senior Executive Assistant to the CEO and President. This role will report to the Senior Executive Assistant and be responsible for the administrative and operation support to the CEO of Amherst and President of Amherst Residential. The Administrative Assistant will be tasked with supporting a demanding calendar, travel management, scheduling meetings, expense reports and other duties assigned by the Senior Executive Assistant.

Onboarding Consultant

TrendKite
Austin
1 day ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Manager, Mid Market Accounts

TrendKite
Austin
1 day ago
+20
We’re looking for an insightful Account Manager, leader, and mentor, with a proven track record of managing a team of Account Managers Managers. Working within the broader Customer Success organization. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Account Manager, SMB

TrendKite
Austin
1 day ago
+20
rendKite is looking for an Account Manager with a successful track record of retaining and growing B2B SaaS subscriptions with mid-market and enterprise clients, preferably in the digital marketing space. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

People Operations Coordinator

Tecovas
Austin
1 day ago
Tecovas is growing, and we’re looking for a People Operations Coordinator to help assist our People team with all things HR and Recruiting. The role serves as the main point of contact and resource for internal/external candidates, and will assist in HR initiatives for all Tecovas employees. The People Operations Coordinator is responsible for consistently delivering high quality work in a way that positively impacts the credibility, effectiveness, and overall reputation of the People team, while simultaneously assisting in making Tecovas a great place to work!

Accounting Support Specialist

Restaurant365
Austin
1 day ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to your favorite local spot, fine dining to fast casual…

Integration Support Specialist

Restaurant365
Austin
1 day ago
+18
Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants.  We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well-known franchises to your favorite local spot, fine dining to fast casual -

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