Not specified Austin Startup and Tech Jobs

5

Program Manager, Falcon Complete

CrowdStrike
Austin
5 hours ago
+44
Serve as primary point of contact for Falcon Complete customers. Continually manage and improve all customer onboarding tasks to ensure customers are successfully onboarded into Falcon Complete and that any new technical capabilities are assessed and effectively implemented. Develop, analyze, and manage customer metrics and reporting to identify potential team performance or sensor health issues. Provide monthly reports to customers and leadership. Ensure customer success through proactive check-ins and metrics review. Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer issues are fully resolved. Resolve customer problems via telephone, email or remote access. Escalate cases to management when customer satisfaction comes into question. Maintain control of the overall resolution for any escalated case, even when cross-functional groups are involved. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Serve as primary point of contact for customers during active remediation efforts and issues. Work with leadership to create and manage projects and activities that align with the Falcon Complete mission and goals.

Client Success Manager

Pinpoint
Austin
5 days ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Closing Coordinator (Customer Success)

OJO Labs
Austin
1 week ago
+55
Communicate across departments including accounting, business intelligence, and concierge services. Communicate with our real estate agent partners, and their offices internal commissions coordinators, transaction coordinators, and / or closing coordinators. Uphold the company-wide commitment of amazing same-day customer service for internal and external customers in person, by phone, and by email. Help contribute to building and maintaining internal systems and reportingField internal questions about closing functions and troubleshoot/resolve related problems.

Sales Development Program (Austin)

Arrive Logistics
Austin
1 week ago
+49
Hit the phones and generate leads to build your own book of business. Whether you’re calling shippers to learn about their needs, or reaching out to trucking companies to understand their capacity, there’s an unlimited amount of opportunity to create relationships! Receive one-on-one sales coaching. Provide top-notch customer service through consistent tracking and updates. We treat our customers’ freight like it’s our own. Develop a thorough knowledge of the market so you can quote your customers or carriers competitively. Problem solve through issues that occur during transit and provide quick, effective solutions. Be ready to think on your feet and use your resources! Build relationships & collaborate internally. We cannot do our jobs without each other!

Concierge Specialist (Customer Success)

OJO Labs
Austin
2 weeks ago
+55
Identify, assess, and remediate any issues between partners, leaving them feeling better at the end of the conversation or interaction than when the interaction began, with their issue resolved.  Help to improve customer satisfaction ratings, improve referral conversion for our referral agents, and help to build brand and program loyalty. Be a liaison gathering all relevant information between the partners to assist, speed up, and improve the home buying process. Communicate with consumers, agents, and lending partners via phone call, text, and email, and assist OJO in having improved conversations.  Monitor the engagement between all OJO parties, including OJO itself, throughout the real estate referral process, remediating issues, and proactively following-up with any outstanding items. Responsible for all transaction milestones between parties and updating all relevant home-journey information. We are a start-up with established processes in some areas, and limited processes in others. This role serves as the ‘glue’ between parties and your contributions will help to identify needs, gaps, and identify solutions, further contributing to innovation positively impacting consumers lives and experiences. 

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