Austin Tech Jobs and Startup Jobs

25

Senior Customer Success Manager

A Cloud Guru
Austin
13 hours ago
+40
As a Senior Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our Enterprise customers to drive adoption by creating thorough customer plans and partnering with stakeholders. Our Customer Success team is the voice of the customer and partners with ACG's product, sales, and marketing teams. This role is a part of our Customer Experience team and is success is measured by reviewing client churn. This role is not a part of our Sales team and is not measured on up-sells and cross-sells.

Senior Network Engineer

LogicMonitor
Austin
1 day ago
+63
LogicMonitor's IT Systems Engineer owns the design, uptime, stability, security, and performance of all corporate office technology. They will architect and enforce LogicMonitor policies and procedures in relation to the proper use of corporate technology to support scalable, reliable, and automated networks spanning global offices, a physical data center, and Amazon Web Services. 

Business Systems Analyst

Business Systems, Salesforce Administrator

Renewals Specialist

Senior Network Engineer

Blackbaud
Austin
1 day ago
+41
Blackbaud is seeking a Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security. You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions. You’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Manager, IT Change Management

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Support, Associate

Senior Systems Engineer,

Lean Six Sigma Black Belt / Master Black Belt

Director of Professional Services

Load 4 more jobs8 jobs at Blackbaud

Senior IT Manager

Procore Technologies
Austin
2 days ago
+20
We’re looking for an experienced Senior IT Manager to scale, lead, and manage our IT Support and Service Desk teams as well as all IT Systems. This person will manage service delivery and support, implement and own a wide array of systems including email, calendar, chat, file sharing, networking, voice, video, and audio/visual solutions. You’ll provide a simple, pleasant, and productive user experience to your internal customers. A successful candidate is an expert in effectively leading and managing the design, implementation, and operation of support and service desk teams with a solid understanding of the service lifecycle.

Customer Success Manager, Mid-Market (Specialty Contractors)

Professional Services Solutions Consultant

Manager, Network Operations Center

Associate Sales and Marketing Manager, Sponsorships

Implementation Manager, Majors (Specialty Contractors)

Customer Support Representative

Business Systems Analyst (R&D Insights)

Manager, Enterprise Customer Success

Customer Support Representative (Overnight)

Load 6 more jobs10 jobs at Procore Technologies

Senior Systems Administrator

A Cloud Guru
Austin
2 days ago
+40
As an IT Operations Manager at A Cloud Guru, you'll be owning the daily administration for the growing Austin office and collaborate on global projects with our IT and Security team out of Melbourne You'll be responsible for on-boarding systems for new hires, supporting employees with technical issues, and working with the global team on security best practices. 

IT Project Manager

SailPoint
Austin
3 days ago
+32
This is an internal IT Project Management role in the Enterprise Systems team.  The IT PM works on problems of diverse scope where analysis of data requires evaluation of technical solutions. The ideal candidate should demonstrate good judgment in selecting methods and techniques for obtaining solutions and demonstrate excellent networking with senior internal and external personnel in their area of expertise.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Professional Services to drive cross-functional and cross-organizational IT projects.  You will address business needs by evaluating requirements and identifying technology solutions to expedite business transformation.  Must be able to react quickly to situations that arise while balancing project deliverables and objectives.  Someone with a balanced approach to project management who also has strong technical skills, natural consensus building ability, and a detailed logistical capability would be the ideal candidate.

Desktop Support Specialist

SailPoint
Austin
3 days ago
+32
Be the first point of contact for all technical support issues via phone, email, and face-to-face. Answer incoming calls to the helpdesk and create corresponding trouble tickets. Address trouble tickets opened by customers via email. Escalate trouble tickets to our infrastructure and development teams as appropriate. Participate in an on-call rotation with assistance from our infrastructure team. Complete evening and/or weekend project work, as needed. Perform basic Active Directory/Exchange administrative tasks. Perform user account and end user equipment provisioning. Perform hardware and software maintenance / troubleshooting on all end user equipment. Perform preventative maintenance on equipment and software. Provide support and assistance to local and remote employees. Track and document your work clearly and efficiently. Assist with administering new and existing systems and software. Create documentation of solutions to reported issues, resolution steps, support procedures. Document processes and take inventory of systems. Perform other duties as assigned.

Executive Assistant

SailPoint
Austin
3 days ago
+32
Ability to work independently and with a team on multiple projects in a fast paced environment. Ability to manage multiple calendars at once. Ability to handle and protect confidential information with the highest level of discretion. Maintain and manage communication, correspondence, travel arrangements, meeting preparations. Ability to prioritize and manage multiple projects (personal and professional) simultaneously and follow through on issues in a timely manner. Ability to operate within an environment of ambiguity . Ability to support up to 7 executives at one time.

Office Manager

AlertMedia
Austin
4 days ago
+29
Create a warm, welcoming atmosphere in the office while helping to keep day-to-day office operations running smoothly. Plan and execute all company events and celebrations, office-wide meetings and office relocations. Lead the all-employee communications effort on events, schedule, and reminders. Partner with receptionist on oversight and direction for food service, facilities, ordering office equipment and maintenance of clean and organized office environment. Serve as backup to the receptionist for lunch breaks and time off.

Professional Services Consultant

ThousandEyes
Austin
6 days ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Network Reliability Engineer

ThousandEyes
Austin
6 days ago
+21
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Part-Time Customer Support Representative

A Cloud Guru
Austin
6 days ago
+40
As a Customer Support Representative at A Cloud Guru, you'll be responsible for the day to day support of A Cloud Guru students. You'll leverage your people skills and knowledge of the product to ensure customers receive the best experience throughout their cloud journey with A Cloud Guru. This role is also the voice of the customer and provides valuable insights to key product teams.

Customer Success Manager

AlertMedia
Austin
1 week ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Project Manager

RapidDeploy
Austin
1 week ago
+31
As a Project Manager on our team, you will be working directly with customers to manage the deployment of RapidDeploy products. You will engage with customer stakeholders at all levels of the organization and coordinate with internal groups to ensure project success. This encompasses tasks in the entire lifecycle of the customer deployment, from kick-off through production go-live. In an industry where trust and relationships are paramount, this is a critical function where we need a star performer who can make a difference and grow with the role.

Office Experience Manager

A Cloud Guru
Austin
1 week ago
+40
As our Office Experience Manager, you'll own the inner workings and day-to-day operations of our Austin office, while cultivating an office experience that makes employees excited to come to work each day. No two days will be the same as deliver amazing employee experiences and influence the culture in Austin!

Implementation Consultant

Brightpearl
Austin
1 week ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Enablement Partner

ThousandEyes
Austin
1 week ago
+21
The Enablement Partner at ThousandEyes is a high performing individual contributor who will have global responsibility for onboarding and continuous development of the sales professionals in your aligned business segment, all focused on helping sales-people sell more effectively.  You will be responsible for identifying performance gaps and development needs which impact individual and group performance and leading the creation, utilization, and measurement of tools and programs to enable and drive incremental revenue and efficiencies. Additionally, the enablement partner will lead and implement on-going support and execution of key revenue enablement initiatives including continuous process improvement, tools & systems capabilities, and team member skills building & training programs.

Pricing Manager

AlertMedia
Austin
1 week ago
+29
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Technical Account Manager

CrowdStrike
Austin
1 week ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities.

Sr. Consultant, Compromise Assessment

Threat Response Analyst

Senior Project Manager

NetSuite Administrator

Desktop Support Technician

Sr. Manager, Competitive Intelligence

Manager, IT Network Engineering

Consultant – Strategic Advisory Services

Systems Engineer (VDI)

Solutions Architect, Managed Security Services Providers (MSSPs)

Solutions Architect, Original Equipment Manufacturer (OEM) and Technical Integration Alliance (TA) Partners

Senior Network Engineer

Load 9 more jobs13 jobs at CrowdStrike

Community Administrator

SailPoint
Austin
2 weeks ago
+32
The Community Administrator role is a key member of the SailPoint Community team, performing a variety of tasks to ensure an excellent customer experience for over 40k subscribers to our online community, Compass. The community manager assists with the access, review and change management process for the community, as well as assisting internal users in publishing content, providing answers to how-to questions, and troubleshooting issues.

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