Austin Tech Jobs and Startup Jobs

41

eCommerce Growth Coach

BigCommerce
Austin
7 hours ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an eCommerce Growth Coach. Our eCommerce Growth Coaches deliver one-on-one services to merchants to help them get to their first sale sooner, teach them how to increase demand and conversion to their stores as well as how to grow sales on different online channels (like Amazon and Google Shopping). In this role, you will use technical and consultative skills and business acumen to help our clients be successful selling online. The right candidate will rely on strong communication skills, deep product knowledge, and familiarity with the eCommerce ecosystem to meticulously deliver services for the ever-growing world of eCommerce entrepreneurs. 

Associate Customer Success Manager

Manager, Developer Documentation

Implementation Project Manager

Sr. Executive Assistant- Contractor

Technical Support Representative

Product Support Engineer

Manager, Education Services

Team Manager, Technical Support

Manager, Customer Success Management

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Adobe Document Cloud Solutions Consultant

Adobe
Austin
19 hours ago
+57
As a Solutions Consultant for the North America Document Cloud enterprise business, this presales role is responsible for collaborating with the Adobe Field Sales team and prospective customers to 1) understand the customer’s business needs and objectives, and 2) map those future customers to the best Adobe solution. This individual will demonstrate the real-world application and problem-solving capabilities of Adobe solutions using presentations and demonstrations that clearly articulate the context of these solutions in the customer’s daily work stream. As part of this process, the Solution Consultant will build technical relationships with prospects/customers; and, will play a critical role within the enterprise level software sales cycle. The SC assists in developing business value propositions around Adobe solutions, and, strategically collaborates with the Field Sales team to achieve and exceed revenue targets.

Operations Manager

Arrive Logistics
Austin
19 hours ago
+49
As an Operations Manager at Arrive, you will assume a leadership role in a vertical that manages the highest volume shippers in our network. You will take ownership of the operational strategy for our largest customers and will collaborate with Arrive's leadership to ensure we are maximizing enterprise opportunities.

User Success Specialist - Phone Speciality

ShipStation
Austin
19 hours ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
19 hours ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Executive Assistant

RetailMeNot, Inc.
Austin
19 hours ago
+45
RetailMeNot is looking for an Executive Assistant to join our fast-paced team in beautiful downtown Austin TX. In this role, you will perform and handle complex technical and office administrative duties as well as support executives to whom you are assigned and their teams. Under minimal supervision and acting on your own initiative and direction, this position refines and prioritizes the executive’s day-to-day schedule, arranges travel, and additional responsibilities. You will manage the details of a highly confidential and critical nature, and function efficiently and effectively in a fast and professional environment. In addition, you will handle cross-functional coordination between programs and departments.

Senior IT Compliance Analyst

Customer Service Representative

GoDaddy
Austin
1 day ago
+28
The customer support agent’s primary responsibility is to assist (mt) Media Temple customers with support and billing issues related to their hosting products. As a Customer Service agent, you will work on a team dedicated to providing solutions using our internal and external knowledge base systems, as well as traditional internet research. Using a consultative approach, you will make product and service recommendations to best fit the needs of the customer’s business and provide a quality experience while doing so!

Customer Support Engineer

ActiveProspect, Inc.
Austin
2 days ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Customer Experience Consultant

Khoros
Austin
3 days ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Implementation Consultant

Brightpearl
Austin
3 days ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Experience Traffic Manager

Khoros
Austin
4 days ago
+58
The Traffic Manager is the central contact point for all deal support work that flows through the Customer Experience team. Once a request for team support has been opened in our Sales Request system the Traffic Manager will evaluate the request for completeness, timing considerations, and resources required to fulfill the request. Working with Customer Experience Team leadership and standard processes for assignment, the Traffic Manager will direct the request to team members to join the broader deal team and fulfill the request. The Traffic Manager monitors all active requests to ensure they are moving through the process and to identify and remediate blockers to completion. The Traffic Manager is also responsible for generating weekly reports of team and request status and doing ongoing analysis of team velocity and capacity. 

Sellbrite Onboarder

GoDaddy
Austin
4 days ago
+28
Receive new customers from Sales and understand individual business objectives. Explain the Sellbrite system to new customers and train them on functionality in phone/screenshare training sessions and via chat/email support. Design individual Sellbrite workflows based on customers' business objectives. Hand off customers to Success Team / Support Team once onboarding is complete. Create Onboarding content (Help Center articles or videos, macro answers, etc). Provide support via chat or email to the customer, and accompanying support via phone when necessary. Provide technical/product support for the Sellbrite product. Handle escalated incidents through our ticketing system Intercom, or phone. Create/track JIRA tickets when necessary for bugs, and ProductBoard for Feature Requests. Assist in providing a conduit of communication between the Sellbrite teams (customer success, customer support, onboarding) when needed. Be well versed in Intercom, JIRA, and the Sellbrite standalone product.

Technical Project Manager, On-Demand Services (Con…

Optimizely
Austin
5 days ago
+45
The Technical Project Manager will play a key role on Optimizely’s On-Demand Services (ODS) team. You will get to see how some of the world’s most innovative companies run their experimentation programs and get to have a direct impact on experiments that go live to millions of visitors. The ODS team is currently comprised of Optimization Managers, Designers, Developers, QA Engineers and a Project Manager. This role will be the second project manager on the ODS team and be responsible for helping the ODS team stay organized as the team looks to grow and scale its client base.

Customer Operations, Enablement Manager

EZ Texting
Austin
5 days ago
+47
The Customer Operations team is looking for a high velocity hands-on Enablement Manager to design, develop and deliver onboarding and continuous training programs that will enable and accelerate our teams ability to achieve their goals and deliver on our strategic growth initiatives. In this role you will create training and development programs that enable Sales, Customer Success, Account Management, and Support to unlock revenue across the LAER model (Land, Adopt, Expand and Renew). This is done through the lenses of talent management, asset management and communication management with an emphasis on cross-functional collaboration. This is a new position that has the opportunity to define and elevate the role of enablement within the EZ Texting organization.

Customer Operations, Program Manager

EZ Texting
Austin
5 days ago
+47
The Customer Operations team is looking for a high velocity hands-on Program Manager to design, develop and deliver programs that will enable and accelerate our strategic growth initiatives. In this role you will drive programs that support Sales, Customer Success, Account Management, and Support. Sales programs will specifically unlock revenue across the LAER model (Land, Adopt, Expand and Renew). We are looking for someone who works well with strong peers, can complement our team, and reflects EZ Texting’s core values: Candor, Hustle, Integrity, Respect, and Passion.

Head of Customer Support

ShipperHQ
Austin
6 days ago
+12
Company Overview ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier shipping experience manager for eCommerce sites, selling to clients large and small around the world. We have a fantastic reputation and are recognized for our high-quality service. Our SaaS product, ShipperHQ, launched in 2015 and is growing quickly. We have 33 staff spread across the UK, Australia,

NetSuite System Administrator

Arrive Logistics
Austin
1 week ago
+49
Arrive Logistics is looking for someone to join our IT team! The NetSuite System Administrator will have primary responsibility for automating the company’s accounting and finance applications by implementing and supporting scalable business processes and technology to support our continued growth.

Customer Success Manager

Modernize
Austin
1 week ago
+43
Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an individual account base. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions and help develop and execute strategies and tactics designed to maximize desired outcomes for our customers, ensure ROI, drive customer retention, increase revenue, and create high customer satisfaction.

Office & Engagement Manager

Arrive Logistics
Austin
1 week ago
+49
We are searching for an energetic, motivated, and dynamic addition to our People Operations team to join our headquarters in Austin, TX! In this highly visible People Engagement role, you will shine as Arrive’s first impression front lines. In addition to managing front desk responsibilities, you will own various administrative functions that span the entire office! Assisting in managing external vendors to planning company-wide events, you’ll wear a lot of hats. The right candidate will take pride in our office culture and stay on top of the crucial details that make Arrive an employer of choice. If you are a team player who also knows how to get down to business, we want you to represent Arrive in this position!

Renewals Specialist

Optimizely
Austin
1 week ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

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