Austin Tech Jobs and Startup Jobs

19

Implementation Consultant

Brightpearl
Austin
2 hours ago
+28
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Executive Assistant

Vrbo
Austin
6 hours ago
+28
The Executive Assistant will provide comprehensive administrative support to our C-team and their management teams. Specifically this person will be supporting one to two of our executive leaders and management teams, focusing on specific segments of our organization. This support requires managing multiple calendars, complex travel itineraries (including international), end-to-end meeting coordination, and special events. The role will liaise with external parties including the Board of Directors, outside executives, vendors, and other Executive Assistants. Such support will require a high-level of discretion and will impact significant matters for the executives and Vrbo’s business.

Software Technical Support Manager

Service Level Coordinator

Customer Service Training Specialist

Senior Manager, Global Partner Success Operations - Technology

Manager, Partner Success Integrated Teams

Partner Success Manager

Senior Manager, Corporate Strategy

Product Support Representative

Product Support Supervisor

Principal Program Manager, Data Platform

Software Tech Support Specialist

Load 8 more jobs12 jobs at Vrbo

Desktop Support Specialist

TrendKite
Austin
2 days ago
+20
Provide high level of customer service. Provide phone and deskside support to end users across the globe. Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary. Take ownership of issue\request through resolution or escalation. Assist in the installation, conversion, upgrade, and development of implementation plans that ensure minimal impact on end users. Analyze hardware and software problems, perform troubleshooting per approved procedures, identify alternative solutions and take appropriate corrective action. Perform hardware and software setup, configuration, and testing per current standards and approved procedures. Identify opportunities to support manual processes and provides cost-benefit analysis of automated solutions. Help create and maintain system support documentation.

Customer Support Representative

TrendKite
Austin
2 days ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Managed Services Consultant

TrendKite
Austin
2 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Senior IT Systems Administrator

H-E-B
Austin
3 days ago
+19
HEB is looking for an IT Systems Administrator who will work with our Austin partners out of our brand new office on the East Side. You will be responsible for designing, developing and maintaining corporate IT for the Austin partners as well working with HQ IT in San Antonio.  We work with automation, device management, account management, virtualization, wireless systems, office networking, AV and video conferencing, facilities technology, and more.  

Program Manager - Rx Saver

RetailMeNot, Inc.
Austin
4 days ago
+30
The Program Manager will oversee projects and own the overall process to drive RxSaver products and features to market. They will also work closely with Product Managers and key business stakeholders to ensure launch requirements are understood, defined, and tracked across all products. In this role, you should be comfortable creating project plans from stakeholder requirements and be a natural at facilitating cross-functional team discussions. You will be responsible for coordinating and aligning teams across 4-5 departments, must be highly action oriented, and able to drive change by optimizing existing and developing new processes.

Senior Technical Project Manager

Business Systems Manager

Tecovas
Austin
4 days ago
Own all current systems (NetSuite ERP, Celigo, Tableau, Shopify E-Commerce, etc.) and future systems. Responsible for the implementations, configurations and customizations of NetSuite, including all planning, reviews, and revisions pertaining to the organization’s evolving needs. Create and maintain all documentation of the system and oversee all knowledge base of NetSuite functionality, customization, and any integrations. Work with stakeholders to research, develop and lead all implementations for new systems, including successful roll out. Prepare reports, KPIs and dashboards as needed to fulfill end user requests and identify, evaluate and recommend other key technologies required to support and improve business processes associated to the NetSuite platform. Develop and maintain business process workflows. Be responsible for direct interaction with business eliciting comprehensive business requirements and use cases and recommending appropriate solutions. Support teams to communicate, verify, and test the desired functionality changes.

Major Account Support Specialist

ShipStation
Austin
6 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Onboarding Consultant

TrendKite
Austin
6 days ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

SaaS User Success Specialist

ShipStation
Austin
6 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Enterprise User Success Specialist - 11AM - 8PM C…

ShipStation
Austin
1 week ago
2 years experience in SAAS support role. A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone. An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish.Our purpose as a company is to help online businesses to thrive. Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

Technical Support Representative

BigCommerce
Austin
1 week ago
+24
BigCommerce is seeking a Technical Support Representative for our 24X7 Customer Success Services (CSS) Team. As a Technical Support Representative you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.

Customer Success Manager

Product Support Specialist

Brightpearl
Austin
1 week ago
+28
We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.

Sr. Marketplace Manager

Spreetail
Austin
1 week ago
+32
Lead a team of Marketplace Mangers focused on Existing Marketplaces, Dropship Marketplaces, or International Marketplaces.  Be responsible for the channel P&L in their area. They continually drive financial awareness and improvement.  Drive automation and process improvement in the management of all channels.  Partner with the merchandising team to understand our assortment and pricing strategy of our products across all channels.  Set promotion and marketing targets for each marketplace and works with marketplace managers to execute the plan.  Work with MP merchandising team to develop merchandising plans that roll up to larger revenue targets.  Network and develop strategic relationships at our partnership companies.  Coach and develop the team of marketplace managers.

Head of Site Merchandising and Merchandising Operations

Director of Strategic Planning

Tecovas
Austin
2 weeks ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Executive Assistant

Tecovas
Austin
2 weeks ago
Tecovas is looking for an Executive Assistant to providing high-level, administrative support to senior level Executives within the company. This position requires that you are highly organized, can juggle many tasks at once, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. Detailed responsibilities will include:

Customer Experience Associate

Tecovas
Austin
3 weeks ago
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product.

Customer Success Manager - Austin

OneSpot
Austin
3 weeks ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

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