Austin Tech Jobs and Startup Jobs

19

Customer Service Representative

HomeAway
Austin
5 hours ago
+28
To be successful in this role, you thrive in a culture of rapid growth, frequent change, are technically inclined, and possess the ability to think creatively. You are a Professional Problem Solver by building positive rapport and communicating appropriately with different personality types. You are also a Specialized Consultant for all things HomeAway, guiding our customers around the site to help make their business and listing experience as successful as possible. You show integrity and remain calm and collected under pressure. We want team members who are not just going to get the job "done" but will go above and beyond to delight our customers. 

Senior Manager, Partner Success

Manager, North America Partner Success

Director of Strategic Planning

Tecovas
Austin
2 days ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Executive Assistant

Tecovas
Austin
2 days ago
Tecovas is looking for an Executive Assistant to providing high-level, administrative support to senior level Executives within the company. This position requires that you are highly organized, can juggle many tasks at once, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. Detailed responsibilities will include:

Program Manager

Spreetail
Austin
2 days ago
+19
Be responsible for leading cross-functional initiatives in execution of concurrent projects focused on new company initiatives and launch programs. Serve as the central communication point for cross-functional projects; ensure each team is aware of their deliverables and timing commitments at all times. Establish meeting, cadence, create agenda, publish notes and actions, and keep meetings on task. Manage scope by creating and maintaining a project requirements list. Document, communicate, and manage approval of changes and impact (cost, timing, scope, risks, etc). Create different project metrics and goals to manage each project team towards, based on business unit objectives. Effectively communicate priorities and alignment across the organization. Manage cross-functional resources and completion of deliverables to maintain project timing. Track and report performance to baseline timing plan. Support identification and tracking of identified program risk items. Ensure cross-functional involvement in risk identification, ranking, and migration. Anticipate risk caused by late tasks and changes by developing mitigation strategy. Manage a dynamic and wide range of project types simultaneously, across different business areas and teams.

Marketplace Manager

Sr. Marketplace Manager

Sourcing Manager - Private Brands

Office Manager

Load 1 more jobs5 jobs at Spreetail

Office and Experience Coordinator

BigCommerce
Austin
2 days ago
+24
BigCommerce is looking for an Office and Experience Coordinator who will create a lasting, positive impression on all individuals who walk through the BigCommerce office. In this full time, hourly position, you will act as the primary office support for a 60+ person office in downtown Austin, provide HR coordination support and champion the office’s cultural initiatives and activities. This position reports to the Director, Global Real Estate & Facilities.

Partner Growth Manager

Technical Support Representative

Product Support Engineer

Senior Security Governance Risk & Compliance Analyst

Sr. Technical Project Manager

Load 2 more jobs6 jobs at BigCommerce

Customer Support Representative

TrendKite
Austin
3 days ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Associate Product Manager, Data Platform

TrendKite
Austin
3 days ago
+20
Manage the day-to-day operations of a local team of Data Quality Analysts. Coordinate the work of an offshore team of analysts and researchers. Ensure that all requests to the team are properly ticketed, tracked, and resolved within agreed response times. Report weekly on the volume and types of requests handled and team performance metrics. Proactively analyze problems handled by the team to spot trends or signs of other problems. Investigate the root causes of issues and work closely with internal teams and vendors to resolve them. Work closely with product management to provide data support for new features.

Principal Technical Project Manager

RetailMeNot, Inc.
Austin
3 days ago
+30
To qualify for the role, you have experience leading large cross-organizational software development projects and programs. You have deep technical background in web and mobile technologies. You enjoy an entrepreneurial environment, and not be hindered by ambiguity or contending priorities. You are not only able to develop and drive high-level strategic initiatives, but also roll up your sleeves, dive deep and help lead change. As a Principal TPM, you will anticipate bottlenecks, provide critical issue management, anticipate and identify risks, make trade-offs, and balance business needs versus technical constraints. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are key factors to success in this role.

IT Support Engineer, Rx Saver

Business Unit Manager

360training.com
Austin
3 days ago
+14
360training.com is looking for a passionate, dynamic and strategic Business Unit Manager who will be responsible for the overall P&L of the assigned product portfolio to maximize revenue and margins while minimizing cost. This includes researching, prioritizing new opportunities and features to enable the company to Stay, Win and Change the game. The Business Unit Manager ensures collaboration with sales, marketing, accreditation, customers, experts, product development, industry advisory board members and customer support to deliver outstanding products that ensure revenue growth, margin and customer satisfaction goals are met.

Customer Experience Associate

Tecovas
Austin
1 week ago
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product.

Customer Success Manager - Austin

OneSpot
Austin
1 week ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

Onboarding Consultant

TrendKite
Austin
1 week ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Account Manager, SMB

TrendKite
Austin
1 week ago
+20
rendKite is looking for an Account Manager with a successful track record of retaining and growing B2B SaaS subscriptions with mid-market and enterprise clients, preferably in the digital marketing space. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Customer Support Manager

TrendKite
Austin
1 week ago
+20
We are looking to hire an experienced Customer Support Manager to lead a team of account architects who provide post-sales support for existing customers. Account architects support customer issues such as optimizing dashboards, creating new boolean search queries, and answering basic to advanced questions about the platform via email-based tickets. The manager will be expected to own performance metrics and KPIs, address any escalations, develop and refine processes, and provide career development to the team.

International User Success Specialist - Australia

ShipStation
Austin
1 week ago
As an International User Success Specialist, you’ll be at the vanguard of ShipStation’s growth with international customers. You will assist in on-boarding new users and troubleshooting though email, live chats, and phone calls. 

Business Systems Manager

Tecovas
Austin
2 weeks ago
Own all current systems (NetSuite ERP, Celigo, Tableau, Shopify E-Commerce, etc.) and future systems. Responsible for the implementations, configurations and customizations of NetSuite, including all planning, reviews, and revisions pertaining to the organization’s evolving needs. Create and maintain all documentation of the system and oversee all knowledge base of NetSuite functionality, customization, and any integrations. Work with stakeholders to research, develop and lead all implementations for new systems, including successful roll out. Prepare reports, KPIs and dashboards as needed to fulfill end user requests and identify, evaluate and recommend other key technologies required to support and improve business processes associated to the NetSuite platform. Develop and maintain business process workflows. Be responsible for direct interaction with business eliciting comprehensive business requirements and use cases and recommending appropriate solutions. Support teams to communicate, verify, and test the desired functionality changes.

Major Account Support Specialist

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Administrative Assistant

360training.com
Austin
3 weeks ago
+14
The Administrative Assistant will provide administrative support to the CEO and members of the Senior Management team. This position will manage mostly business related tasks for the team, including creating reports, organizing travel and accommodations, taking minutes, maintaining calendars and files and other organizational tasks. The ideal candidate will be extremely fast at solving problems, able to maintain strict confidentiality and have experience as an executive assistant.

SaaS User Success Specialist

ShipStation
Austin
3 weeks ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

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