IT Help Desk Engineer
3 weeks ago
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc).
Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.
Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identifies and learns appropriate software and hardware used and supported by the organization.
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Responsible for the upkeep, configuration, and reliable operation of multi-user computers.
Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies.
Responsible for operational and project-oriented deployment of new technologies.
Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation.
Provides day to day operational support.
Document system configuration.