Austin Tech Jobs and Startup Jobs

8

Change Management Specialist

LegalZoom
Austin
2 days ago
The Change Management Specialist (CMS) reports to the Sr. Manager of Sales Enablement and primarily supports LegalZoom’s Operations. Duties include content development for print and web consumption, contact center communications support, project management, and administrative support for the enterprise Salesforce Knowledge Base. The CMS regularly collaborates with the Instructional Design & Delivery, Process Improvement, Project Management, and Operations Leadership.

Customer Advocates

LegalZoom
Austin
2 days ago
LegalZoom needs experienced Service professionals who can deliver friendly, knowledgeable support about LegalZoom products and services. It’s a fun and fast-paced contact center, so we need individuals with a demonstrated history of providing best-in-class service who can work a variety of shifts in a positive collaborative environment.

Project/Program Manager (Contract)

LegalZoom
Austin
6 days ago
Create and execute Product Roadmaps, Release Plans and project work plans and revise appropriately to meet changing needs, requirements and/or capacity. Create and maintain processes and artifacts for managing intake, prioritization, planning, execution and close-out of key business initiatives. Create and maintain visual information radiators and team/program metrics that demonstrate measurable progress toward KPIs and delivery of planned work.          Assist in the development of business cases, Epics, Features, Stories or other requirement documents. Manage day-to-day operational aspects of multiple projects and scope. Effectively apply best practice methodology, inspect, adapt and enforce standards. Ensure project documents are complete, current, and stored appropriately. Understand basic revenue models, P/L, and cost-to-completion projections, and make decisions accordingly. Resolve and/or escalate issues in a timely fashion. Coach program and delivery teams in best practices of Agile delivery techniques.

Client Success Manager

DISCO
Austin
1 week ago
+31
Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Director of Client Success

DISCO
Austin
3 weeks ago
+31
Responsible for building out a proactive client success function, including leading a team of client success specialists. Define and execute processes and procedures to ensure quality and scalability of operations.  Collaborate cross functionally within and across the various internal functions. Help identify product issues from client feedback, and assist in finding ways to improve our product and processes.  Serve as the main POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem solving skills with an analytical approach.

Project Manager

DISCO
Austin
3 weeks ago
+31
DISCO Project Managers (“PM”) work side by side with clients to help them use the DISCO product for all of their ediscovery and investigation needs. From matter kick-off to case close out, you’re the one who helps customers get the most of our their DISCO solution. Key Responsibilities: Serve as primary POC to manage customer data through the ediscovery lifecycle. Create review workflows and administer DISCO databases. Advanced knowledge of the

Chief of Staff

DISCO
Austin
3 weeks ago
+31
This role is a superb opportunity for you to gain exposure to a rapidly growing startup and work across the entire spectrum of the company. You will actively partner with internal teams across the company as well as external partners, suppliers, investors, and clients. We are building something great at Disco and we need you to help us take it to the next level. This role is at our company headquarters at 3700 N. Capital of Texas Highway, Suite 150 in Austin, TX.

Technical Support Associate

DISCO
Austin
3 weeks ago
+31
Work directly with customers advising them on how to best leverage DISCO in their day to day activities. Analyze client’s needs, fully understand their requirements and determine the appropriate course of action. Proactively monitor open tickets, contact customers and provide updates on a timely basis. Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns. Proactively contribute to improvements in documentation and our product. Help define business and technical requirements for improving the day to day activities of the department. Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

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