Austin Tech Jobs and Startup Jobs

19

Technical Program Manager: Partner Onboarding

Cloudflare
Austin
11 hours ago
+21
Program Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

IT Technical Billing Lead

Program Manager, Web Operations

Billing Systems Analyst & Solution Architect

Technical Support Engineer - Multilingual Preferred

Program Manager - Security & Access

Global Alliance Manager

Customer Events & Programs Manager

Atlassian Tools Administrator

IT Security Manager

Program Manager - Vulnerability Management

IBM Channel Global Alliance Manager

Load 8 more jobs12 jobs at Cloudflare

Customer Success Manager

SailPoint
Austin
13 hours ago
+32
The Customer Success Manager is responsible for customer retention and satisfaction, building and managing business relationships between SailPoint and assigned customer accounts.    This role serves as a customer advocate for many accounts by helping our customers achieve success through the use of SailPoint’s product and services.  This role is all about customer satisfaction and is not a quota carrying sales position.

Senior Security Compliance Analyst

Duo Security
Austin
4 days ago
+13
You will recommend and help develop appropriate information security policies, standards, procedures, checklists, and guidelines using industry-recognized security concepts, frameworks, and standards tailored to meet the requirements of the organization and assist IT process owners in the creation and maintenance of these policies/procedures. You will provide approved responses to client compliance inquiries and maintain library of responses. You will work closely with departments, subject matter experts, vendors, & auditors/assessors to continuously identify and manage risks while ensuring readiness to satisfy internal & external audit requirements. You will work with various departments to ensure controls-related documentation in support of information assurance and compliance activities is maintained. You will coordinate evidence gathering within Security and all business units.

Network Engineer

CLEAR
Austin
5 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Incident Response Analyst

CLEAR
Austin
6 days ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
6 days ago
+33
Technical Operation Analysts are responsible for ensuring our customer base is operational and functioning. In this role you will interact with customers to establish, fix, or expand their SecureLink deployment. This role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. Working with our technical operations team provides a unique experience, allowing you to become technically versed in many areas. 

Manager, Education Services Delivery

SailPoint
Austin
1 week ago
+32
Lead the Education Services Delivery function, reporting to the Education Services Director. Work across all lines of business to drive Education Services Delivery portfolio of solutions that enable highly effective knowledge transfer and learning for our customers, partners, and internal associates in the most effective and efficient way. Partner closely with teams throughout the organization to ensure that training delivery offerings are aligned with business objectives and anticipate future needs. Track, monitor, and report on key education metrics, such as individual and enterprise content consumption rates, year-over-year education services growth, instructor utilization, etc., to determine the impact and effectiveness of education programs and offerings. Manage and build Education sales pipeline and accurately forecast quarterly sales achievement using SFDC. Collaborate with field marketing teams to design, document and communicate training offerings and programs that can be leveraged by all regions.

FedRAMP Program Manager

SailPoint
Austin
1 week ago
+32
The FedRAMP Project Administrator will be responsible for FedRAMP customer-facing compliance activities of SailPoint’s FedRAMP authorized cloud services.  The nature of this position requires inside contact with company employees, at all levels, as well as contact with outside client representatives, vendors, auditors and other business-related representatives.

Office Administrator

SailPoint
Austin
1 week ago
+32
In this role, you will provide administrative support to a rapidly growing Austin software company. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with a strong work ethic. Attitude will be at least as important as skill set in the selection of this person.  We are looking for someone that is self-motivated and self-directed who is comfortable taking initiative to identify and solve problems.  The successful candidate will have a “can-do” attitude and will be comfortable doing whatever needs to be done to make the office run well.

Security Assessment Analyst

SailPoint
Austin
4 weeks ago
+32
In this role, you will provide essential support to the pre- and post-sales teams at a rapidly growing Austin software company. You will complete security questionnaires and assessments and assist in the completion of RFP responses with a specific focus on the security of our products and services and the security and privacy controls within our company. You will review a request document and then develop a plan and schedule for the response, create and provide necessary content, and produce full and final security assessments for submission. The nature of work requires an understanding of technology and regulatory issues and a meticulous attention to detail. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with well-developed writing skills.

Customer Success Engineer

SpyCloud
Austin
1 month ago
+21
You are a trusted advisor to customers on how they can derive the most value from SpyCloud. Working closely with our internal teams, you ensure they are aligned to deliver the most customer value. Your fantastic interpersonal skills enable you to develop relationships that allow you to be a strong advocate for your customer. You are highly organized and manage customer status updates with ease, synthesizing the efforts of other teams to ensure clear communications and expectations. You are able to present to any audience, technical or non-technical and can present to any level within an organization. Based on customer feedback, you create policies and procedures to ensure a consistent, high quality of service.

Compliance Manager - Governance and Risk

SpyCloud
Austin
1 month ago
+21
Evaluate and maintain procedures, and controls for SpyCloud systems (internally developed and third-party). Help define  SpyCloud’s GDPR, data handling, data protection, and privacy standards. Help define the direction and the selection of a control framework. (CIS 20, SOC 2). Collaborate with partners across the business (Finance, Accounting, Security, Engineering, etc.) to track remediation of controls and security control gaps. Conduct self-assessments/audits to confirm SpyCloud adherence to internal policies, compliance goals, and industry best practices. Help support external audits of our and control environments. Develop workflow to address customer questionnaires and SpyCloud’s overall response strategy. Perform detailed control testing for in scope systems. Document and communicate findings with the GRC team and, where necessary, process owners. Assist with security and enterprise risk assessments across the organization.

Director, Technical Customer Success (Director, Te…

Rapid7
Austin
1 month ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Technical Account Manager

Rapid7
Austin
1 month ago
+24
Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

Technical Support Engineer

Rapid7
Austin
1 month ago
+24
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer. Follows up, tests, and troubleshoots as necessary. Partners with development team on root cause analysis.. Keeps customer informed of case resolution.  Interacts closely with other departments to provide first hand feedback from customers..

Customer Success Representative

Rapid7
Austin
1 month ago
+24
The Customer Success Representative will be responsible for renewals, adoption, and expansion related activities for a high volume of a transactional group of customers and partners. Their focus will be on responding to customer inquiries while working proactively to identify customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Cloud Systems Administrator

SailPoint
Austin
1 month ago
+32
Cloud Systems Administrator is responsible for providing support and governance to critical internal infrastructure and applications both in the cloud and on-premise.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.

Cloud Support Engineer, IdentityNow

SailPoint
Austin
1 month ago
+32
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Solution Architect, IdentityIQ

SailPoint
Austin
1 month ago
+32
Installation, integration and deployment of the IdentityIQ product in client environments. Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation. Post-sales requirements gathering, analysis and documentation. Working with clients post implementation for user testing, debugging, support and maintenance. Managing project scope, schedule, status and documentation. Developing and delivering technical training designed to enable/educate SailPoint implementation partners. 

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