Senior Austin Startup and Tech Jobs

11

AEM Technical Consultant

Adobe
Remote
12 hours ago
+57
Be a recognized authority (by clients, partners and colleagues) in AEM software based solutions & technologies. Deliver high quality consulting services to our growing client base and lead ambassadorship in our client relationships. Lead consulting representation in business development and sales activities, often defining initial architectural approaches and identifying potential challenges and associated solutions; be a sought out participant by sales. Work closely with engagement managers to scope and estimate opportunities as well as identify overall project approaches, activities and execution details. Effectively analyze complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with the client. Mentor and guide others on the team, from new hire on-boarding to complex implementation issues. Lead the team in identifying, capturing and distributing knowledge and standards and methodologies via direct interaction and Adobe communities.

Project Director, Insights

Cision (formerly TrendKite)
Remote
13 hours ago
+45
Propose innovation to existing media analysis work performed by PRIME and direction of future work Maintain understanding of client objectives and priorities. Liaise with PRIME project team and key stakeholders. Propose research questions and carry out the research leveraging PRIME data other data sources. Advance the client's understanding of the client's reputation in the media and the performance of its communications unit through defined research agenda. Dedicated to the client's section as an analytics lead.

Sr. Customer Success Manager | Healthcare

Adobe
Remote
13 hours ago
+57
We are hiring for a Sr. Customer Success Manager to join our Experience Cloud team and support Strategic Healthcare Accounts. You will act as a trusted advisor to our customers and build positive relationships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment.

Vendor Manager, NA

Expedia Group
Austin
13 hours ago
+53
Our Global Customer Experience Team is seeking a Vendor Manager who will passionate about ensuring our vendors are delivering the highest quality services to our customers by evaluation of processes and procedures. In this position, you will collaborate with both external vendors and internal partners across all North America Vrbo brands with a focus on improving customer experience performance in customer service, sales, and operations. Critical metrics include service level, conversion, quality, customer contact rate, and costs. You will play a role in handling vendor relationships, defining process and systems between our Vrbo product and processes that improve customer experience. Reporting directly to the Senior Manager, NA Partner Performance in outsourcing, you will work in a matrices environment. This role will require domestic and international travel up to 20% of the time.

Technical Support & Resolution Manager - Comme…

Adobe
Austin
2 days ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
2 days ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
5 days ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
6 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP of Strategic Customers (West Coast)

Arrive Logistics
Austin
6 days ago
+49
As an SVP of Strategic Customers at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This role will require new business development. In addition to identifying new business opportunities, you will be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
6 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
6 days ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

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