Desktop Support Specialist
1 day ago
Provide high level of customer service.
Provide phone and deskside support to end users across the globe.
Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary.
Take ownership of issue\request through resolution or escalation.
Assist in the installation, conversion, upgrade, and development of implementation plans that ensure minimal impact on end users.
Analyze hardware and software problems, perform troubleshooting per approved procedures, identify alternative solutions and take appropriate corrective action.
Perform hardware and software setup, configuration, and testing per current standards and approved procedures.
Identify opportunities to support manual processes and provides cost-benefit analysis of automated solutions.
Help create and maintain system support documentation.