Senior Austin Startup and Tech Jobs

11

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
17 hours ago
+57
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Head of Provider Partnerships

Medici
Austin
17 hours ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Team Lead, Client Success

ActiveProspect, Inc.
Austin
6 days ago
+23
ActiveProspect is seeking a Team Lead for our Client Success team who is passionate about the success of our customers and has a strong track record managing enterprise clients at a SaaS company. This role will lead a team of four to six Client Success Managers focused on our Considered Purchase division, while also taking the lead on several marquee accounts within the division. You will be responsible for retaining and growing existing customer accounts, building the overall account strategy playbooks, creating and teaching best practices, developing executive relationships with customers, helping create Client Success stories, increasing product adoption and identifying key risk criteria. 

Employee Relations Partner

GoDaddy
Austin
1 week ago
+28
The Employee Relations Partner supports the organization's employee relations programs and supports the GoDaddy culture, policies and procedures by maintaining a positive, value added, consultative relationship with business leaders and other employees. The ideal candidate gets to make a difference. In employee relations we impact the employee experience and support the GoDaddy culture every day. This individual is responsible for coaching and advising leaders and employees on all performance management issues including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices and applicable employment legislation. They will be a trusted advisor by providing consultation and resolution guidance to promote a positive work-place culture.

Head of Americas Solution Architecture

Adobe
Austin
1 week ago
+57
As the Head of Americas Solution Architecture, you will lead and evolve this critical function. Each member of your team partners with Adobe sales teams during the sales cycle to conduct customer discovery, define the scope of consulting services, clearly articulate the vision and roadmap for digital maturity and present findings and recommendations to customer stakeholders. In this role you will be responsible for defining a path to effectively scale the Solution Architect practice through planning, people development, methodology definition, and demonstrating exceptional leadership. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, market demand to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and more effective use of marketing budgets).

Senior Solutions Engineer

Shopgate
Austin
1 week ago
+33
Reporting to the Director of Sales, you’ll leverage your deep retail and solution SaaS industry knowledge to educate our prospects and inspire confidence in our omnichannel e-mCommerce offerings. Your efforts will help our Sales team achieve their sales quotas and objectives, ultimately increasing conversion and helping accelerate revenue growth.

Head of People

Bestow
Austin
2 weeks ago
+29
Bestow is growing by leaps and bounds and we are looking for a results-driven Head of People to serve as our fearless leader to manage our most valuable asset - our talented Bestowers! You'll play a critical role in driving and championing our great culture, and fostering employee fulfillment and organizational effectiveness as we expand in both our Dallas and Austin offices. You'll help to deliver high-impact initiatives, design innovative programs, and develop processes across a myriad of strategic functions. This is an exciting opportunity to build and create scalable processes across all people ops functions: company culture, talent acquisition, employee engagement, compensation & benefits, diversity & inclusion, and learning & development.

Account Executive, Commercial Growth

Adobe
Austin
2 weeks ago
+57
Nurture and sell to a defined territory segment consisting of accounts between $100M- $500M in business revenue. Prospect, develop, qualify, and close new and existing leads for Adobe Campaign and Marketo’s entire suite of products resulting in $50k-$750k in ARR. Manage pipeline hygiene in Salesforce to provide forecasts on weekly cadence to your Commercial Sales Manager. Navigate deal cycles 2-6 months in length. Negotiate business terms with line-of-business, senior management, and C-level executives. Own and manage existing accounts for additional cross-sell and upsell opportunities. Work closely with Customer Success, Support, Solutions Consultants, and Professional Services to satisfy customer’s implementation and servicing needs. Travel to prospect and close business.

Technical Support & Resolution Manager - Comme…

Adobe
Austin
3 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cl…

Adobe
Austin
3 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Sr Salesforce Admin

OutboundEngine
Austin
3 weeks ago
+27
Work with Finance, Customer Success, Sales and other stakeholders to implement and manage integrations to real-time and batched 3rd party systems. Experience integrating Salesforce with system using web services and app exchange apps. Monitor, assess and report on Salesforce system health and usage. Identify needed system improvements. Monitor performance and scalability and refactor existing sub-optimal features. Assist with data maintenance, imports, exports, and updates using data loader. Release/change management, using multiple sandboxes and change sets. Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.

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