Austin Tech Jobs and Startup Jobs

321

Customer Success Manager

Kazoo
Austin
43 minutes ago
Our ideal candidate has led complex customer relationships, has a deep understanding of software implementation, and understands how to build customer service processes and practices that will scale and grow with the business. This role will lead all levels of customer implementations and ensure customer relationships are win-win and will continue long-term. This role has a huge impact on customer retention. We serve to make our customers look good with their employees so exceptional service is a priority. Work fast, make quick yet informed decisions, have fun, connect with smart people, and leave feeling energized for more!

Account Manager

Eden
Austin
1 hour ago
+18
WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Manager, Customer Success

AlertMedia
Austin
3 hours ago
+16
Develop strategic plans to achieve target renewal goals, identify/minimize customer churn, and support the Customer Success Team in achieving company goals. Build strong relationships with our customers, acting as Executive Support for key customers. Scale and manage a team of CSM Leaders. Act as Executive Support for key customers. Work with CSMs to identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Establish system for tracking metrics and operational cadence of reviewing with the team. Train new CSMs and enhance the training process and materials. Partner with Marketing to build out our customer reference program. Provide quick and responsive ongoing technical and administrative support to our clients.

Account Executive, Emerging Market

Procore Technologies
Austin
4 hours ago
+20
Summary:

Director, Customer Success (Latin America)

Sales Development Representative

Information Systems Engineer II

Sr. Sales Enablement Specialist Tools and Technology

Customer Success Manager, Procore.org

Salesforce Administrator

IT Security Analyst

Senior Sales Enablement Specialist

Bilingual Customer Support Representative (Spanish)

Customer Success Enablement, E-learning Specialist

Manager, Install Base

Install Base Account Executive, Mid-Market

LATAM Channel Manager

Sales Development Representative, Latin America

Customer Support Representative

Account Executive, LATAM

Load 10 more jobs17 jobs at Procore Technologies

Sales & Operations Coordinator

Elite Austin
Austin
5 hours ago
+18
Elite Austin is a fast paced design company who specializes in furniture, staging, and design. We are seeking a sales & operations coordinator to join our team! We have a positive team atmosphere with self-starters who collaborate to create a successful outcome for all involved. POSITION SUMMARY Elite Austin is seeking a professional, sales driven people person with strong communication, project management, organizational and time management

Manager, IT Network Engineering

CrowdStrike
Austin
5 hours ago
+36
The CrowdStrike Information Technology team is looking for a Manager, IT Network Engineering to join our team. This position plays a critical role in helping lead the team that is responsible for designing and supporting daily network operations for all CrowdStrike team members. This position will have a hands-on approach, working closely with business management and key personnel to identify and prioritize key initiatives.  Ensuring those initiatives enable agility in growing our network through proven design, optimization, and implementation skill sets. The successful candidate will provide leadership and mentorship to junior personnel within the Network Engineering Team, as well as formally present solutions to the team as part of our collaboration effort. 

Corporate Account Executive, LATAM

Director, Sales Process Transformation & Tool Strategy

Manager, Corporate Sales

Technical Support Engineer

Director, Sandbox Research & Development

Escalation Engineer - Mac

Senior Consultant

Manager, Corporate Sales Engineering

Data Center Technician

Network Engineering Manager

Sales Engineer, Public Sector - Mid-Atlantic

Sales Development Representative

Manager, Sales Development

Load 10 more jobs14 jobs at CrowdStrike

CUSTOMER SUCCESS SPECIALIST

Drillinginfo
Austin
5 hours ago
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

ACCOUNT EXEC, FINANCIAL SERVICES, GROWTH

Sales Operations Leader

BUSINESS DEVELOPMENT REP - TRADING & RISK

Account Executive, Mineralsoft

Customer Support Specialist, Mineralsoft

BUSINESS DEVELOPMENT REP

ACCOUNT EXECUTIVE - NEW LOGOS, MUTUAL FUNDS

SYSTEMS ADMINISTRATOR

ACCOUNT MANAGER- RENEWALS

ACCOUNT EXECUTIVE - INSTALL BASE

Load 7 more jobs11 jobs at Drillinginfo

Vice President Client Success

Social Solutions
Austin
5 hours ago
+26
Over 90% of our revenue comes from our existing customer relationships. Therefore, Customer success and retention is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving significant value from our services. As such, we need a senior executive to own driving success for our customers as well as optimizing our recurring revenue. As a member of the Senior Leadership Team, this role includes responsibilities for Customer Success activities (e.g., on-boarding, adoption/expansion, advocacy, retention, renewals, and supporting our sales team with up-sells/cross selling, etc.) and financial responsibly over recurring revenue.

Systems Administrator

Sales Manager

Sales Representative

Solution Architect

Customer Support Specialist (2nd Shift)

Inside Sales Representative

Inside Sales Representative

Sales Training Manager

Tier 1 Customer Support Specialist

Director, Enterprise Sales

Load 7 more jobs11 jobs at Social Solutions

Account Manager

GetUpside
Austin
5 hours ago
+17
Account Managers are responsible for day-to-day relationship management for new and existing strategically targeted clients. In this role, you will serve as a key business contact and as client liaison responsible for GetUpside’s post-sale experience. Account Managers set up each client for success to ensure stories are preserved. Responsibilities include driving successful product adoption and overall management of the client relationship, reporting and analytics of engagement, and successful delivery and management of the platform.

Manager of Sales Engineering

LogicMonitor
Austin
5 hours ago
+63
The Manager of Sales Engineering will provide direct leadership to our Sales Engineering team. Own all aspects of building and managing a scalable, world-class team of Sales Engineers, providing leadership and guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion. The Sales Engineering team within LogicMonitor serves as a primary point of contact to drive the successful introduction, adoption and broad usage of LMs products within the customer and prospect base. Activities of the team include product demos, technical qualification, identification of customer business / data analysis use cases, trial development and delivery, definition of appropriate business and technical solutions, customer management, account development, technology evangelizing, and business consulting. Key metrics for the team currently include customer activation, adoption, usage rates and trial conversions.

Customer Success Manager

Software Sales Engineer

Sales Account Manager, Mid-Market

Regional Alliances & Channel Sales Manager

Sales Administrator

Business Systems Salesforce Administrator

Sales Development Representative

Enterprise Customer Success Manager

Renewals Specialist

Renewals, Team Lead

Enterprise Account Executive

Sales Manager, Account Management

Operations Analyst

Enterprise Sales Account Manager

Load 10 more jobs15 jobs at LogicMonitor

Associate Enterprise Account Manager

BigCommerce
Austin
5 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.

Customer Success Manager

Technical Account Manager

Senior Sales Development Representative

Sales Development Representative

Inside Sales Representative

Senior Sales Engineer

Technical Support Representative

Senior Salesforce Administrator

Load 5 more jobs9 jobs at BigCommerce

Customer Experience Trainer

Aceable
Austin
5 hours ago
+39
The CX Trainer is responsible for coaching agents in order to up level our performance in the areas most meaningful to the organization. This role will focus on these specific opportunities, dig into the data to understand where the behavioral opportunities are, build the most efficient and effective training and then deliver the necessary coaching.

IT Help Desk Engineer

Aceable
Austin
5 hours ago
+39
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc). Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Responsible for the upkeep, configuration, and reliable operation of multi-user computers. Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies. Responsible for operational and project-oriented deployment of new technologies. Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation. Provides day to day operational support. Document system configuration.

Manager - Account Management

LegalZoom
Austin
1 day ago
We need a leader who is experienced in inspiring and providing leadership to Account Management teams.  You will implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction, and financial goals. You will also provide supervision to our team of Account Representatives and support themaintenance of accurate documentation to ensure quality customer service throughout the organization. This will include the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. You must be able to work a variety of shifts as needed and be on-call for the center.  The ideal candidate will have highly effective skills in communication as well as a proven track record in problem-solving, team building, call center operations, and technical management.

Senior Support Engineer

SailPoint
Austin
1 day ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Payments

Blackbaud
Austin
1 day ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Fin Tech Sales Manager

Regional Sales Manager, Nonprofit Software Solutions

Sales Account Executive - Prospecting - Financial Solutions

Enterprise Sales Account Executive - Prospecting – Financial Solutions

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Sales Account Executive - Prospecting - Faith Solutions

Customer Success Manager, Senior

Sales Manager – Current Client – K-12 Software Solutions

IT Change Management Analyst

Sales Account Executive - Prospecting - Nonprofit Software Solutions

Director, IT Infrastructure and Operations

Enterprise Sales Account Executive - Strategic Renewals

Manager, IT Change Management

Sales Manager - Financial Software Solutions

Enterprise Sales Account Executive - Current Client - Healthcare

Sales Account Executive - Current Client - K12 Software Solutions

Sales Account Executive - Prospecting - Arts & Cultural Solutions

Senior Engineer, Unified Communications

IT System Operations Technician

Sales Account Executive - Current Client - Arts & Cultural Solutions

Sales Manager – Current Client – K-12 Software Solutions

Customer Support, Associate

Load 10 more jobs25 jobs at Blackbaud

Sales Development Representative

ScaleFactor
Austin
1 day ago
+11
ScaleFactor, a fast growing tech startup in Austin, TX is looking for three stellar Sales Development Representatives to add to our dynamic Sales Team in Q3 2019! If you love the fast-pace and high energy of the Austin start-up scene, have a background selling to small businesses, can present value to business owners and key executives, our Sales Development Representative position at ScaleFactor may be a great fit for you!. Come join a winning culture and a team that's been voted Austin's Best Place to Work & finalist in Austin's Coolest Companies Competition.

Associate Technical Support Engineer

Khoros
Austin
1 day ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Sales Development Representative

A Cloud Guru
Austin
1 day ago
+30
Manage inbound and outbound lead generation and qualification process. Research prospective accounts and contacts via web, social, LinkedIn, etc. Connect with and quickly establish rapport with key contacts and prospects. Identify key stakeholders including product champion and executive sponsor. Convert qualified leads to opportunities. Generate 4 Sales Qualified Leads per week. Attend trade shows, prospect events and engage in relevant associations as needed.

Customer Success Manager

AlertMedia
Austin
1 day ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

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