5 days ago
Respond to inquiries from current and potential guests in a timely manner, which may take the form of texts, emails, phone calls, and live chat.
Maintain the Getaway brand voice and our unique customer service mentality through all guest communication.
Help the Guest Experience Team with service recovery.
Provide booking and communication help for important internal programs.
Think creatively about ways in which we can optimize each guest’s experience.
Master our internal property management system and learning the ins and outs of our cabin operations.
Identify and reporting technical issues within our property management system.