Austin Tech Jobs and Startup Jobs

7

Technical Support Associate

DISCO
Austin
3 days ago
+34
DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Technical Support Associate (Nights & Weekends)

Sales Enablement Training Coordinator

Sales Operations Analyst

Senior Sales Development Representative

VP of Operations

Sales Development Representative

Sales Enablement Specialist

IT Systems Administrator

Executive Assistant

Director, Implementation

Sales Engineer

Sales Enablement Specialist

IT Systems Administrator

Enterprise Solutions Director

Executive Assistant

Technical Operations Analyst

Regional Sales Executive, South Central Region

Account Manager - Austin

Client Success Manager

Technical Support Associate (Weekend Night Shift)

Sales Development Representative

Load 10 more jobs22 jobs at DISCO

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
3 weeks ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
3 weeks ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Sr. Salesforce Administrator

LegalZoom
Austin
3 weeks ago
This position is for a Salesforce Administrator will be senior admin on our salesforce team with proven expertise in managing a Production grade Salesforce Org, with complex implementation. This position will also be responsible for assisting with governance for our SFDC instance, handling the day to day requests for configuration changes in Salesforce (Sales/Service/Communities Cloud). The LegalZoom Salesforce instance supports over 1000 individuals – so we are looking for someone with proven administration experience in large scale organization. This is an opportunity to work on challenging and exciting projects as well as creating and enhancing our product roadmap. This position will also be responsible for managing the production engineering responsibilities including but not limited to daily and weekly ticket management and reporting.

Contact Center Manager

LegalZoom
Austin
1 month ago
We need a leader who is experienced in inspiring and providing leadership to Contact Center teams.  You will implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction, and financial goals. You will also provide supervision to our team of Account Representatives and support the maintenance of accurate documentation to ensure quality customer service throughout the organization. This will include the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. You must be able to work a variety of shifts as needed and be on-call for the center.  The ideal candidate will have highly effective skills in communication as well as a proven track record in problem-solving, team building, call center operations, and technical management.

Business Development Representative

Ngage
Austin
1 month ago
+31
Research and identify qualified prospects and navigate company structures to identify key decision makers. Initiate a dialog with prospective clients, develop and nurture trust and maintain a strong book of business. Communicate benefits of product, and upsell features effectively in order to meet clients’ needs and facilitate closing new business. Understand performance metrics, routinely meet and exceed sales goals.

Partner Manager (Business Development) Based in Ph…

LegalZoom
Austin
3 months ago
Identifies opportunities to acquire new employer groups to sell the LifePlan offering by working with brokers/consultants, third party administrators, and direct sales to prospects within their assigned territory.  Deliver the financial performance (revenue growth) through sales by driving customer relationships, seeking partnerships and executing on sales strategy. Track, monitor and report sales pipeline. Responsible for working with account teams to retain clients on an ongoing basis and look for potential opportunities to add additional product lines to existing clients within his/her assigned territory.  Ensures that LifePlan is aggressively and competitively positioned through all distribution channels within their assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results.  Establishes and builds relationships with brokers/consultants, third party administrators, and with decision makers and influencers within organizations who will market LifePlan to the nation’s leading employers or procure the service for their companies; manages these relationships on an ongoing basis.

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