Director of Fulfillment Operations
Work closely with the COO to design and implement a plan to scale operational capacity and establish a fulfillment network footprint ahead of the accelerated growth plans of the company.
Accountable for the management of the 3PL fulfillment relationship supporting all sales channels.
Responsible for inventory control/inventory integrity audit activities in partnership with the Finance team.
Ensure all established costs, quality, inventory integrity, service level and delivery commitments are met from operational partners.
Act as Project Manager on initiatives as needed/requested. Develop project plans and scope of work. Coordinate the prioritization, development, testing and implementation for each project working with internal and external stakeholders.
Anticipate bottlenecks, provide management escalation, prioritize and execute. Present a cogent summary of the options available, the associated costs and business risk with each option.
Evaluate vendor proposals, negotiate with external partners and collaborate with internal teams to ensure that projects meet business requirements.
Provide input to the development of the operational strategy on new and emerging products and services.
Act as a stakeholder with the Product Development/Merchandising and Supply Chain teams on new product launch planning and execution.
Provide leadership and support the execution for all software integration initiatives to improve operational execution for all aspects of the customer experience.
Execute ad hoc requests that are often data intensive and require comfort with numbers to make decisions.
Create, prepare, and edit daily, weekly, monthly operational KPI’s to drive decision making.
Perform administrative activities associated with the effective management of operations, including compiling, storing, and retrieving production data for reports.
Responsible for invoice audit and approvals on external operations vendors.