Austin Tech Jobs and Startup Jobs

42

Associate Technical Support Engineer

LogicMonitor
Austin
19 hours ago
+63
The Associate Technical Support Engineer (TSE) provides tier 1 level of support. The Associate TSE acts as the first response and face of support for LogicMonitor customers by triaging, providing basic troubleshooting, and escalation of customer inquiries as appropriate. The Associate TSE is responsible for initial intake and case acceptance via omni channel support tools at LogicMonitor, in which they will ensure tickets are prioritized and escalated as appropriate to bring customer cases to resolution.

Customer Renewals Associate

Contract Renewals Specialist

Content and Video Producer

Systems Administrator - Mergers and Acquisitions

RigUp
Austin
20 hours ago
+25
RigUp is hiring a Systems Administrator that will be responsible for designing and implementing scalable automation and IT solutions across the business. Our ideal candidate for this role will be someone who has a background in networking, automation, and implementing business critical systems. We are looking for someone to be involved in integrating business processes for our newly acquired businesses into the Rigup model.

Director of Operations, Midstream Strategy

Systems Administrator

Credit Lead

Managing Director, New Verticals

Customer Support Representative (12-9pm shift)

Customer Engagement Specialist

Customer Engagement Manager

Director of Operations, Construction Vertical

Load 5 more jobs9 jobs at RigUp

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
20 hours ago
+42
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Team Lead, Customer Success Manager

Senior Network Engineer

Manager, Business Systems

IT Business Systems Manager

Customer Success Manager

Systems Engineer - Hardware Validation

Systems Engineer - Infrastructure Hardware Tools

Load 4 more jobs8 jobs at Cloudflare

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
1 day ago
+45
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Senior Information Security Engineer

Blackbaud
Austin
1 day ago
+41
Information Security Engineers are responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and our Client’s most sensitive information. They diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. Serving as the highest escalation point in the series, they are primarily involved in the analysis, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.

Systems Architect, Infrastructure & Operations

IT System Operations Tech

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Customer Support, Associate

Director of Professional Services

Senior Systems Engineer,

Customer Success Manager, Customer Success Operations

Principal Network Engineer

Load 7 more jobs11 jobs at Blackbaud

Russian Linguist

CrowdStrike
Austin
1 day ago
+44
CrowdStrike Intelligence, a core component of CrowdStrike, is seeking a Senior Intelligence Analyst with Russian language skills, and knowledge in Russia’s current political and transnational issues, to focus on analysis of targeted intrusion cyber actors and adversaries linked to Russia. This position serves as an important role dedicated to analyzing and producing finished intelligence reports on actors, adversaries, geopolitical developments, and transitional issues in Russia. It also serves as an important role providing geopolitical context supporting the technical analysis of campaigns and threat data.

Technical Support Engineer

Sr. Technical Writer

DataCenter Manager, TechOps

Senior Network Engineer

Vulnerability Management Analyst

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Datacenter Logistics Coordinator

Planning Engineer

Enterprise Solutions Architect

Load 8 more jobs12 jobs at CrowdStrike

Admin Support, Customer Success

Compeat
Austin
1 day ago
+42
As an Administrative Support for Customer Success, you will be a member of the Customer Support department. We are the primary liaison for our customers and responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.

Customer Success Consultant

Compeat
Austin
1 day ago
+42
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

Renewals Specialist

Optimizely
Austin
1 day ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Associate Customer Success Manager

BigCommerce
Austin
2 days ago
+35
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Customer Success Manager

Evernote
Austin
3 days ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Tech Reporter, Features

Built In
Austin
3 days ago
The Tech Reporter will be responsible for writing 2+ news features a week, and additional, timely longer-form features on trends and broad topics in the technology industry as needed. This person will need to be highly skilled in both research and interviewing, and endlessly curious about tech innovations and what they say about the future.  You’d be joining a growing team responsible for telling bold and original stories that help an audience of tech professionals learn and build new things. You’ll collaborate closely with other members of the team to discover new approaches, formats and perspectives. Additionally, you'll be joining a company that enthusiastically invests in office culture, whether that means shuffleboard, a D&D campaign, free lunches, snacks or cold brew on tap.

Pricing Manager

AlertMedia
Austin
3 days ago
+36
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Freelance Photographer

GoDaddy
Austin
3 days ago
+28
GoDaddy is seeking talented photographers across the country to help us tell the stories of the local business owners we represent online. We take care of all the scheduling so that you can quickly and easily get behind the scenes with small businesses in your area. Our national network of photographers includes everyone from seasonal freelancers looking to fill holes in their schedules to photographers who are newer in their careers and looking to bolster their portfolios. We’ll provide creative style guides, descriptive shot lists, and constructive feedback along the way, and we’ll make the scheduling process smooth for you.

Client Success Manager

DISCO
Austin
6 days ago
+39
Responsible for proactive management and risk mitigation of DISCO clients to ensure their long-term success and account expansion. Analyze business processes and client data to quantify account health and prioritize internal process changes as well as client outreach. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Track critical feedback from meetings with client executives, and continuously advocate for product and process changes to improve CSAT.  Serve as the main external POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach. Monitor trends in NPS and CSAT for assigned accounts to ensure company efforts are yielding the intended improvements in client experience.

Executive Assistant

Media Intake Specialist

IT Systems Administrator

Executive Assistant

Director, Client Success

Technical Support Associate

Forensics Examiner

Enterprise Solutions Director

Technical Operations Analyst

Technical Support Associate (Weekend Night Shift)

Load 7 more jobs11 jobs at DISCO

Customer Success Manager, Education Segment

Adobe
Austin
1 week ago
+57
Customer Success Managers (CSM) own the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud, Adobe Document Cloud, Adobe Stock, and Adobe Sign with a clear understanding of the value of those solutions in driving organizational strategies and workflows.

Director, Customer Care

FloSports
Austin
1 week ago
+30
FloSports is looking for a Director of Customer Care to lead our support team in a fast-paced, multi-channel environment. This is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of support to our subscribers, partners, and internal teams. This role will focus heavily on the development of operational requirements, process and technology, and delivery of key service outcomes for customers in a sports steaming B2C environment. 

Senior Copywriter

Bestow
Austin
1 week ago
+29
We’re looking for a writer’s writer. A curious storyteller. Both conceptual and tactical. A thinker who sweats the small stuff. A person who finds themselves shouting at the TV news or a bus bench ad, “C’mon, words actually mean things.” Someone who knows the big idea is the Whole. Darn. Thing. And the medium is just a set of specs. We’re building a brand from the ground up, after all. 

Inventory Assistant (Part-Time)

FloSports
Austin
1 week ago
+30
Maintain and update inventory records, to include accurate quantities and equipment condition. Develop and implement efficient inventory management procedures. Do pre and post event inventory evaluations, reporting any discrepancies and investigating issues, when applicable . Actively manage stock to meet business needs to include writing off/replacing any unusable equipment. Assisting in other duties, as assigned.

Customer Service Representative (Part-Time Role)

FloSports
Austin
1 week ago
+30
FloSports is seeking to hire a part-time Customer Care Representative to join our Customer Care team. FloSports' Customer Care Representatives support a wide product offering and provide world class customer service to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace.The ability to understand our subscribers needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be a creative problem solver and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports! 

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