Austin Tech Jobs and Startup Jobs

44

Renewals Specialist

Optimizely
Austin
10 hours ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Manager, Systems Engineering - Duo Security

Duo Security
Austin
15 hours ago
+41
We have an exciting Systems Engineering Manager role open within our Duo Security Sales team! You will be a highly motivated, entrepreneurial-minded sales professional who has a real passion for delivering elite technology and services that protect our customers from the network to the endpoint to the Cloud. This is an ideal position for someone who has validated leadership skills and related industry and technical expertise to advance their career in a highly regarded leadership role. As part of your DNA, you are an ambitious, self-starter with the ability to build executive relationships, develop and execute sales strategies and tactics that improve Cisco’s opportunity within the customer environment, position and promote the partner and customer value proposition for Cisco’s Security Architecture, articulate Cisco’s product and business strategies, and build the demand that makes deals happen!

Customer Success Manager

Evernote
Austin
2 days ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Team Lead, Customer Success Manager

Cloudflare
Austin
2 days ago
+42
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Senior Network Engineer

Manager, Business Systems

IT Business Systems Manager

Customer Success Manager

Systems Engineer - Hardware Validation

Systems Engineer - Infrastructure Hardware Tools

Load 3 more jobs7 jobs at Cloudflare

Tech Reporter, Features

Built In
Austin
2 days ago
The Tech Reporter will be responsible for writing 2+ news features a week, and additional, timely longer-form features on trends and broad topics in the technology industry as needed. This person will need to be highly skilled in both research and interviewing, and endlessly curious about tech innovations and what they say about the future.  You’d be joining a growing team responsible for telling bold and original stories that help an audience of tech professionals learn and build new things. You’ll collaborate closely with other members of the team to discover new approaches, formats and perspectives. Additionally, you'll be joining a company that enthusiastically invests in office culture, whether that means shuffleboard, a D&D campaign, free lunches, snacks or cold brew on tap.

Client Success Manager

DISCO
Austin
5 days ago
+39
Responsible for proactive management and risk mitigation of DISCO clients to ensure their long-term success and account expansion. Analyze business processes and client data to quantify account health and prioritize internal process changes as well as client outreach. Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.  Track critical feedback from meetings with client executives, and continuously advocate for product and process changes to improve CSAT.  Serve as the main external POC for any escalations to ensure issues are resolved quickly. Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach. Monitor trends in NPS and CSAT for assigned accounts to ensure company efforts are yielding the intended improvements in client experience.

Executive Assistant

Media Intake Specialist

IT Systems Administrator

Executive Assistant

Director, Client Success

Technical Support Associate

Forensics Examiner

Enterprise Solutions Director

Technical Operations Analyst

Technical Support Associate (Weekend Night Shift)

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Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
5 days ago
+35
Who We Are Astronauts needed for a mission. At the risk of sounding immodest, SecureLink may be the coolest company you've never heard of. After 14 years in business, we announced a strategic investment from Vista Equity Partners in 2017. Vista is the leading technology investment firm focusing exclusively on software, data, and technology-enabled companies. With our partners, existing customers, products and people, we are excited to launch the

Customer Success Manager, Education Segment

Adobe
Austin
1 week ago
+57
Customer Success Managers (CSM) own the post-sales experience at Adobe, driving active use and improving the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio. Successful CSMs are technology-savvy individuals who have experience with Adobe solutions such as Adobe Creative Cloud, Adobe Document Cloud, Adobe Stock, and Adobe Sign with a clear understanding of the value of those solutions in driving organizational strategies and workflows.

Director, Customer Care

FloSports
Austin
1 week ago
+30
FloSports is looking for a Director of Customer Care to lead our support team in a fast-paced, multi-channel environment. This is a key strategic and operational leadership role responsible for the development, continuous improvement, and delivery of support to our subscribers, partners, and internal teams. This role will focus heavily on the development of operational requirements, process and technology, and delivery of key service outcomes for customers in a sports steaming B2C environment. 

Senior Copywriter

Bestow
Austin
1 week ago
+29
We’re looking for a writer’s writer. A curious storyteller. Both conceptual and tactical. A thinker who sweats the small stuff. A person who finds themselves shouting at the TV news or a bus bench ad, “C’mon, words actually mean things.” Someone who knows the big idea is the Whole. Darn. Thing. And the medium is just a set of specs. We’re building a brand from the ground up, after all. 

Inventory Assistant (Part-Time)

FloSports
Austin
1 week ago
+30
Maintain and update inventory records, to include accurate quantities and equipment condition. Develop and implement efficient inventory management procedures. Do pre and post event inventory evaluations, reporting any discrepancies and investigating issues, when applicable . Actively manage stock to meet business needs to include writing off/replacing any unusable equipment. Assisting in other duties, as assigned.

Customer Success Manager

Rapid7
Austin
1 week ago
+24
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Metasploit Security Researcher

Rapid7
Austin
1 week ago
+24
Good understanding of CS and programming principles; experience with at least one scripting language. Experience with Ruby, Python, or Go is a major plus, but Ruby is definitely not necessary as your primary language—you’ll learn a lot on the job. Proficiency with Unix/Linux or Windows command line. Experience with debugging tools such as WinDBG, OllyDBG, or GDB; some familiarity with reversing and security testing tooling like IDA Pro, Burp Suite, Ghidra, and so on is a major plus. Interest in exploit development and vuln analysis; basic understanding of different security vulnerabilities is helpful (e.g., buffer overflow, SQL injection, DoS, SSRF). Strong interest in distributed and open-source project development.  Interest in, or experience with, modern network topologies and application deployment platforms such as AWS, Azure, Kubernetes, and Docker is a plus. 

Customer Experience Consultant

Khoros
Austin
1 week ago
+58
We are building a new, innovative team of Customer Experience experts who have worked in our Customers' shoes and can lead differentiating peer-to-peer discussions with our Customers. This team will help Customers define their vision for their own Customer Experience, help craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and be the standard bearers for what it is to be a Khoros Customer. Customer Experience Consultants will be responsible for creating clear and concise visions and presentations associated with active sales opportunities and delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to our Customers is a key component of this position.

Customer Service Representative (Part-Time Role)

FloSports
Austin
1 week ago
+30
FloSports is seeking to hire a part-time Customer Care Representative to join our Customer Care team. FloSports' Customer Care Representatives support a wide product offering and provide world class customer service to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace.The ability to understand our subscribers needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be a creative problem solver and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports! 

Director of NOC

FloSports
Austin
1 week ago
+30
FloSports is seeking a Director of NOC to lead our 24/7 technical network operations team. Our NOC team is critical in providing an exceptional customer experience as they are focused on providing the reliable and stable operation of all our live feeds. This position will provide day to day guidance to the NOC team while also working to improve system uptime through process improvements, training, change and incident management, and network automation. Significant commitment during weekends is required (proportional time off during the week will be given to compensate for time spent during weekends). This position is based in Austin, Texas. 

Executive Assistant- Product Operations

FloSports
Austin
1 week ago
+30
FloSports is looking for an Executive Assistant – Product Operations, who will report directly to the Chief Product Officer. This role will facilitate the smooth operation of both the Product Management and Engineering departments. The core responsibilities will include both entry level project management and administration assistance for senior members of the team with the goal of fostering a healthy and productive culture. 

Part-Time Commercial Specialist- Broadcast Media

FloSports
Austin
1 week ago
+30
FloSports is looking to hire a part-time Commercial Specialist, which is the perfect opportunity for someone looking to build a career within a top notch broadcast media company. As a commercial specialist, you will learn our business from the ground up and plan a critical role in providing our customers an exceptional experience. The ideal candidate will thrive in a fast-paced environment, will be motivated to provide a great event experience for our customers and will have strong attention to detail.

Customer Service Representative (Full-Time)

FloSports
Austin
1 week ago
+30
FloSports is seeking to hire a full-time Customer Care Representative to join our Customer Care team. FloSports' Customer Care Representatives support a wide product offering and provide world class customer service to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace.The ability to understand our subscribers needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be a creative problem solver and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports! 

Content Creator- Varsity TV and FloCheer

FloSports
Austin
1 week ago
+30
Create impactful and high-quality web content, both written and video, from the idea phase to publishing. Spotlight the top athletes and personalities in your sport with interesting stories. You'll travel around the world to create amazing coverage of live events. You'll interview the coaches and athletes, write compelling recaps and feature the biggest stories of each event. You will work with your team in content creation meetings, brainstorming to come up with content strategies that will grow and engage the community and constantly improve by eliciting and listening to feedback from your audience. You will be capable of handling multiple content projects at once because you're a multi-tasking machine. You can be relied on. You'll be a news hound, staying on top of every story and news item unfolding in cheer and dance to ensure you provide comprehensive coverage to your readers. You'll make sure the content you create is in line with our unique voice and brand guidelines. You'll be a social media influencer. And you'll help find other big social media gurus who can help promote your content around the world.

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