Austin Tech Jobs and Startup Jobs

18

UX Content Strategist

Vrbo
Austin
1 hour ago
+28
As a UX content strategist on our team, you can take a long view of the customer’s “job to be done” and write clear, natural-sounding product content that aids and informs people at their point of need. You can quickly write microcopy for an A/B test or orchestrate content across complex product flows. You can synthesize, organize, and guide the flow of content into the product in ways that best serve the user and the business. And you can set aside ego and ownership to work with other teams — including engineers, product managers, designers, and localization experts — to make the right content decisions for our products.

Lead Copywriter

Guarantee Claim Specialist

Customer Service Representative

Analyst, Global Partner Success Operations

Senior Windows System Engineer

Software Tech Support Specialist

Load 3 more jobs7 jobs at Vrbo

Developer Documentation Specialist

BigCommerce
Austin
1 day ago
+24
BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Developer Documentation Specialist. BigCommerce is seeking an outstanding Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS eCommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we're meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

Content Marketing Specialist

Associate Customer Success Manager

Associate Web Content Publisher

Security Governance Risk & Compliance Analyst

Technical Support Representative

Product Support Engineer

Sr. Director, Strategy & Operations

Load 4 more jobs8 jobs at BigCommerce

Senior UX Writer

RetailMeNot, Inc.
Austin
2 days ago
+40
As a Senior UX Writer, you will partner with our product teams to create cohesive narratives across multiple channels and touch points, evolve our voice and tone, and develop our writing standards. In this role, you will use empathy and customer data to inform your content choices and advocate for the user.

Copywriter (contract) - Creative Team

Technical Support Specialist - 2nd Shift

Volusion
Austin
2 days ago
+28
As a Technical Support Specialist- 2nd shift you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

Lowe's Drop Ship Marketplace Manager

Spreetail
Austin
6 days ago
+32
Lead a team of Marketplace Mangers focused on Drop Ship Marketplaces. Be responsible for the channel P&L in their area. They continually drive financial awareness and improvement.  Drive automation and process improvement in the management of all channels.  Partner with the merchandising team to understand our assortment and pricing strategy of our products across all channels.  Set promotion and marketing targets for each marketplace and works with marketplace managers to execute the plan.  Work with MP merchandising team to develop merchandising plans that roll up to larger revenue targets.  Network and develop strategic relationships at our partnership companies.  Coach and develop the team of marketplace managers.

Head of Marketplace Management

Marketplace Manager - Google Express

Marketplace Channel Manager

Customer Support Specialist- 1st shift

Volusion
Austin
1 week ago
+28
As a Customer Support Specialist you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

Customer Support Specialist- 2nd shift

Volusion
Austin
1 week ago
+28
As a Customer Support Specialist- 2nd shift you will guide our merchants through any questions or challenges they may face with their online store. Every call, chat or ticket is an opportunity to educate our merchants on our industry leading ecommerce software. There are times when you won’t know the answer so we are looking for folks who are up for a challenge and are naturally curious. You DO NOT need call center experience to be a good fit for this role. If you've got a true desire to help people we want to hear from you!

Executive Assistant

Tecovas
Austin
1 week ago
Tecovas is looking for an Executive Assistant to providing high-level, administrative support to senior level Executives within the company. This position requires that you are highly organized, can juggle many tasks at once, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. Detailed responsibilities will include:

Director of Strategic Planning

Tecovas
Austin
1 week ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Senior Copywriter & Content Strategist

ShipStation
Austin
1 week ago
ShipStation is looking for a prolific wordsmith and talented content creator. A successful content marketer and writer will write and produce various projects (including blog) regularly, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, a dedication to metrics and reporting, and project management skills. This role will also manage our PR channels and must be detail oriented and well organized. You will be a primary point of contact for all things “words” for content and prove your genius through data.

Customer Experience Associate

Tecovas
Austin
1 week ago
We're passionate about customer experience here at Tecovas, and we're looking for someone to ensure our current and future customers have the best possible interaction with our brand and product.

Implementation Consultant

Brightpearl
Austin
2 weeks ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Payment Processing Specialist

Volusion
Austin
2 weeks ago
+28
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Head of Customer Experience

Volusion
Austin
3 weeks ago
+28
You will lead teams responsible for delivering amazing customer experiences, including support, help content, billing, retention and account management. This is a unique opportunity to lead a team situated at the intersection of product, marketing, engineering, sales and the broader strategic efforts at Volusion.

Customer Support Associate

SelfMade
Austin
3 weeks ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Senior UX Content Writer

H-E-B
Austin
3 weeks ago
+19
Collaborate with product managers, engineers, and designers to define broad requirements and product goals, with localization efforts at the forefront of your approach. Refine copy in prototypes of various fidelity to validate new product concepts. Relentlessly champion the user experience by defining a broad language strategy within our digital experiences . Identify copy-related usability issues for upcoming feature releases and collaboratively align on a solution. Tackle fiendishly complex UX copy problems and provide clarity for the team as you break them down into viable, user-centered solutions. Analyze engagement metrics on in-flight pilots, and rapidly iterate the copy strategy with an eye towards constant improvement. Partner with our marketing organization to embed the proper voice and tone of H-E-B in to all of our digital products and interfaces. Be the fountain of knowledge - keep the company in sync with digital copy guidelines: voice, tone, content localization, digital FAQ needs and dependencies, etc.

Business Systems Manager

Tecovas
Austin
3 weeks ago
Own all current systems (NetSuite ERP, Celigo, Tableau, Shopify E-Commerce, etc.) and future systems. Responsible for the implementations, configurations and customizations of NetSuite, including all planning, reviews, and revisions pertaining to the organization’s evolving needs. Create and maintain all documentation of the system and oversee all knowledge base of NetSuite functionality, customization, and any integrations. Work with stakeholders to research, develop and lead all implementations for new systems, including successful roll out. Prepare reports, KPIs and dashboards as needed to fulfill end user requests and identify, evaluate and recommend other key technologies required to support and improve business processes associated to the NetSuite platform. Develop and maintain business process workflows. Be responsible for direct interaction with business eliciting comprehensive business requirements and use cases and recommending appropriate solutions. Support teams to communicate, verify, and test the desired functionality changes.

Content Editor

360training.com
Austin
3 weeks ago
+26
Prepare, edit or format course outlines and content, ensuring it meets the expectations of business stakeholders and is easy to understand. Proofread, revise and edit content, ensuring accuracy related to industry regulations and correct errors in spelling, punctuation or syntax. Develop activities and/or assessments for the courses, in accordance with industry standards and regulations. Maintain editorial calendar and ensure timely submission of required tasks. Other duties as assigned.

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