Entry Level Austin Startup and Tech Jobs

8

Technical Support Associate

DISCO
Austin
4 days ago
+34
DISCO’s growing services team is seeking a customer-focused Technical Support Associate. In this role, you will provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the DISCO platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product. The ideal candidate will have a passion for solving problems and creating highly satisfied customers. The role requires excellent technical skills in order to understand and address data file issues, identify and navigate network problems, and diagnose issues. The role also requires the ability to communicate effectively to both technical and non-technical users.

Technical Support Associate (Nights & Weekends)

Senior Technical Support Engineer

Khoros
Austin
1 week ago
+53
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Tech Reporter, Features

Built In
Austin
1 week ago
The Tech Reporter will be responsible for writing 2+ news features a week, and additional, timely longer-form features on trends and broad topics in the technology industry as needed. This person will need to be highly skilled in both research and interviewing, and endlessly curious about tech innovations and what they say about the future.  You’d be joining a growing team responsible for telling bold and original stories that help an audience of tech professionals learn and build new things. You’ll collaborate closely with other members of the team to discover new approaches, formats and perspectives. Additionally, you'll be joining a company that enthusiastically invests in office culture, whether that means shuffleboard, a D&D campaign, free lunches, snacks or cold brew on tap.

Customer Success Representative

Atmosphere
Austin
2 weeks ago
Atmosphere is looking for a Customer Success Representative to join our team! Do you find yourself drawn to the Atmosphere app whenever you see it playing? Do you love helping people? Do you remain cool under pressure? Are you the type of person who can strike up a conversation with anyone at a party? This CSR will support our business customers by providing technical support, answering general questions, and responding to all customer communication. This positive, solutions-oriented individual will help Atmosphere expand its footprint into thousands of new establishments by being the front-line to this revenue-driving, entertaining business solution we call Atmosphere.

Associate Technical Account Manager

Khoros
Austin
3 weeks ago
+53
The Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today's ever-changing social landscape, we need someone who's up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is definitely experience that's needed to succeed. If your background includes a strong social web interest, that's a serious plus!

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
3 weeks ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Assistant Manager - Contact Center (Account Rep. I…

LegalZoom
Austin
3 weeks ago
LegalZoom needs an experienced leader in overseeing the daily operation of LegalZoom’s Contact Center teams, providing leadership and supervision.  Implement effective processes and technologies to achieve friendly and knowledgeable product support, customer retention, employee satisfaction and financial goals. Supervise a team of Account Representatives.  Support the maintenance of accurate documentation to ensure quality customer service throughout the organization. Supervise the team’s quality phone support, email, effective problem escalations, appropriate documentation, revenue generation, and partner opt-in rate. Willing to work a variety of shifts as needed and be on-call for the center.  Have highly effective skills in communication, as well as a proven track record in problem-solving, team building; call center operations, and technical management.

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

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