Austin Tech Jobs and Startup Jobs

30

Customer Success Specialist

MongoDB
Austin
1 day ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Systems Engineer (VDI)

CrowdStrike
Austin
1 day ago
+36
As a Systems Engineer (VDI) you will be responsible for designing, implementing, managing, scaling, maintaining and securing all facets of the CrowdStrike VDI compute platform. The primary scope of duties shall be the setup, configuration and deployment of virtualization systems for high-availability, including VMware vCenter, ESXi, NSX and vSAN, in addition to leveraging virtualization and scripting technologies (especially PowerShell and PowerCLI) to better automate systems management.

Senior Network Engineer

Vulnerability Management Analyst

Manager, IT Network Engineering

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Incident Response Analyst

Datacenter Logistics Coordinator

Planning Engineer

Desktop Support Technician

Enterprise Solutions Architect

Sr. Manager, Competitive Intelligence

Load 9 more jobs13 jobs at CrowdStrike

Customer Renewals Associate

LogicMonitor
Austin
2 days ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Director, Training and Enablement

Systems Engineer

Business Systems, Salesforce Administrator

Contract Renewals Specialist

Enterprise Customer Success Manager

Senior Network Engineer

Load 3 more jobs7 jobs at LogicMonitor

Customer Support Engineer

Civitas Learning
Austin
2 days ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

eCommerce Software Support Engineer

Adobe
Austin
3 days ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Customer Support Representative (Weekend Support)

RigUp
Austin
3 days ago
+27
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation.

Director of Logistics, Marketplace Operations

Customer Support Representative

Customer Engagement Manager

Customer Engagement Specialist

Managing Director, New Verticals

IT Technician

Senior Director, Operations

Strategy and Planning Director, Operations

Credit Lead

Load 6 more jobs10 jobs at RigUp

Customer Support Specialist I

GoDaddy
Austin
4 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Senior Information Security Engineer

Blackbaud
Austin
4 days ago
+41
Information Security Engineers are responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and our Client’s most sensitive information. They diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. Serving as the highest escalation point in the series, they are primarily involved in the analysis, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.

Director of Professional Services

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

Load 5 more jobs9 jobs at Blackbaud

Executive Assitant

AdAction Interactive
Austin
4 days ago
+22
The Executive Assistant should be experienced in handling a wide range of administrative and executive support tasks and must have the ability to interact with staff at all levels, while remaining highly professional, flexible, proactive, resourceful and efficient. This is an exciting opportunity that calls for an ambitious personality, one who can think independently, and requires an individual that’s both charismatic and trustworthy. The objective is to employ someone that craves a full workload and can be committed to helping the executives be at their very best.

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
5 days ago
+21
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

IT Security Manager

Senior Network Engineer

Competitive Intelligence Manager

Team Lead, Customer Success Manager

IT Business Systems Manager

Customer Success Manager

Load 3 more jobs7 jobs at Cloudflare

Technical Account Manager

Adobe
Austin
1 week ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

Sr. Manager, Customer Success, Americas

Adobe
Austin
1 week ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Retention Specialist

GoDaddy
Austin
1 week ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive on-boarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Success Manager

MongoDB
Austin
1 week ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Microsoft Dynamics 365 Consultant, Supply Chain Mo…

Thinkmax
Austin
1 week ago
+12
Analyzing and documenting client needs; Supporting the client in validating and understanding the analysis; Identifying process optimization opportunities; Communicating customer requirements in functional specifications to the development team; Designing and assisting in the execution of data migration processes; Integrating existing systems with the module; Conducting integrated testing; Participating in quality control and ensuring the integrity of information; Ensuring the smooth implementation of the solution; Documenting the different solutions implemented (business rules, flow rules, schematics, user documentation, etc.); Training and supporting customers in the use of the solution; Developing and participating to solution sales demos as required.

Customer Success Manager

Civitas Learning
Austin
1 week ago
+24
At Civitas Learning, we are looking for a committed Customer Success Manager to join our Customer Success team, where you’ll have the opportunity to manage relationships with our customers - colleges and universities across the U.S. that are excited about using predictive analytics to measurably improve student success. In this role, you will serve as the primary contact for our customers throughout the life of our relationship with the account. You will drive additional value by coordinating sessions with Civitas SMEs throughout the client relationship. By combining your keen sense for supporting client needs with an understanding for how our analytics platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our customers’ student success initiatives and help them continuously learn about the impact of their work.

Vice President, Customer Success

Compeat
Austin
1 week ago
+25
Compeat’s Vice President of Customer Success is responsible for the management and development of Compeat’s existing customer base, including all customer segments from SMB to Enterprise. Reporting directly to our CEO, you are an integral part of Compeat’s senior leadership team and will be responsible for ensuring our customers are realizing maximum business value across the Customer Lifecycle, which ultimately results in their renewal, growth of Lifetime Value and Customer Satisfaction. Functions include the Customer Support, Training & Implementation and Account Management (Customer Success) teams. The VP, Customer Success plays a vital role in ensuring the success and happiness of our customers, as well as the growth and expansion of Compeat for years to come!

Pricing Manager

AlertMedia
Austin
1 week ago
+32
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Customer Support Consultant

Compeat
Austin
2 weeks ago
+25
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

Customer Success Representative

Atmosphere
Austin
2 weeks ago
Atmosphere is looking for a Customer Success Representative to join our team! Do you find yourself drawn to the Atmosphere app whenever you see it playing? Do you love helping people? Do you remain cool under pressure? Are you the type of person who can strike up a conversation with anyone at a party? This CSR will support our business customers by providing technical support, answering general questions, and responding to all customer communication. This positive, solutions-oriented individual will help Atmosphere expand its footprint into thousands of new establishments by being the front-line to this revenue-driving, entertaining business solution we call Atmosphere.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,559
Min: $25K
Max: $118K
Client Success Manager $74,114
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $88,810
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,028
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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