Austin Tech Jobs and Startup Jobs

65

Manager, Customer Support

Procore Technologies
Austin
15 hours ago
+20
Motivating and developing a team of Customer Support Representatives to deliver the best possible issue resolutions to customers. Envisioning, planning, and implementing customer success programs to improve customer usage, retention, and happiness. Collaborate with all levels of the Procore organization to develop best practices to further customer success and Procore’s evolution as a market leader. Coaching Customer Support Representatives and team leads to help them achieve personal and professional goals. Day-to-day management of 5-15 Customer Support Representatives at our Austin, TX offices. Ensuring individual workflow enables the team to reach or exceed customer support service level agreements (SLAs). Managing customer escalations to create positive interactions and referenceable customers. Collaborating with other Support Management Team members on process improvement. Partnering with Recruiting Team to hire world-class employees. Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc.

Manager, Enterprise Customer Success

Business Systems Analyst (R&D Insights)

Customer Support Representative

Customer Success Manager

MongoDB
Austin
15 hours ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Customer Success Manager

Pushnami
Austin
21 hours ago
+38
Pushnami is an Austin built and privately held technology company that provides a Machine Learning Powered Cross-Channel Messaging Platform used by thousands of websites around the world. Pushnami currently delivers over 400 million unique messages per day and is live on more than 10,000 websites globally. We offer a unique culture and environment that focuses on positivity, acceptance, and people rather than profits. In fact, we are so

Microsoft Dynamics 365 Consultant, Supply Chain Mo…

Thinkmax
Austin
22 hours ago
+12
Thinkmax is a growing company offering a highly energized, success driven, fun and supportive environment. We are increasing our operations in the United State and we want to expand our Austin team by welcoming a Dynamics 365 Supply Chain ERP Consultant. You will be responsible for providing advice to our clients on best practices and guiding them through the configuration, testing and implementation of the Microsoft Dynamics 365 Supply Chain

Office Manager

Juniper Square
Austin
1 day ago
We are seeking a hands-on master of operations to help us achieve our mission by ensuring we have a productive, efficient, and enjoyable work experience for our 30+ employees in our Austin, TX office. We expect our historical rate of headcount growth to continue for the foreseeable future, which will entail doubling in the next year and potentially beyond. The ideal candidate thrives on bringing order to chaos, working in fast-paced environments where the only constant is change, and obsessing over how we design and operate our physical surroundings to help maximize team productivity and promote our company culture.

Customer Success Analyst

Juniper Square
Austin
1 day ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Professional Services Consultant

ThousandEyes
Austin
1 day ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Network Reliability Engineer

ThousandEyes
Austin
1 day ago
+21
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Managing Director, New Verticals

RigUp
Austin
1 day ago
+27
End to end ownership of new acquired business units within RigUp (initial team size of ~30). Development and ownership of the growth strategy for your business unit. Execution of this growth strategy, leveraging aggressive resourcing capabilities. Leverage cross-functional resources to drive aligned value to your business unit, achieving growth goals. Work with sr. product and sr. engineering managers to deliver the highest value solutions to the RigUp user base, while also leveraging internal technical solutions to create a scalable organization. Generate and implement the ideas, solutions, and strategies that continue to make RigUp one of the fastest growing tech companies.

IT Technician

Senior Director, Operations

Strategy and Planning Director, Operations

Credit Lead

Customer Support Representative (Weekend Support)

Customer Support Representative

Customer Engagement Manager

Load 4 more jobs8 jobs at RigUp

Technical Support Representative

BigCommerce
Austin
1 day ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Vice President, Customer Success

Compeat
Austin
1 day ago
+25
Compeat’s Vice President of Customer Success is responsible for the management and development of Compeat’s existing customer base, including all customer segments from SMB to Enterprise. Reporting directly to our CEO, you are an integral part of Compeat’s senior leadership team and will be responsible for ensuring our customers are realizing maximum business value across the Customer Lifecycle, which ultimately results in their renewal, growth of Lifetime Value and Customer Satisfaction. Functions include the Customer Support, Training & Implementation and Account Management (Customer Success) teams. The VP, Customer Success plays a vital role in ensuring the success and happiness of our customers, as well as the growth and expansion of Compeat for years to come!

Executive Assistant

Amherst
Austin
1 day ago
+35
Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant provides executive-level support to leadership within Technology and Accounting. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. This role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and ensure a welcoming office for our employees and visitors.

Office Coordinator

Desktop Support Technician

Head of Acquisitions

Implementation Consultant

Brightpearl
Austin
2 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Renewals Specialist

LogicMonitor
Austin
2 days ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Enterprise Customer Success Manager

Senior Network Engineer

Systems Engineer

Business Systems, Salesforce Administrator

Load 1 more jobs5 jobs at LogicMonitor

Senior Operations Engineer

Khoros
Austin
2 days ago
+53
Khoros is seekinga Senior Operations Engineer to add to our growing TechOpsteam. The Senior Operations Engineerwill support our Community application and work heavily with AWS infrastructurewhile integrating with a distributed team spread throughout Portland, SanFrancisco, and remote offices.

Pricing Manager

AlertMedia
Austin
2 days ago
+32
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Customer Success Manager

Square Root
Austin
2 days ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Customer Success Specialist

FoundersCard
Austin
2 days ago
FoundersCard is looking for a new Customer Success Specialist to work onsite in our Austin, TX office. This is an amazing opportunity for someone with a customer support or sales background that is looking to join a growing team in an incredibly fast-paced and exciting company. We are a small team (currently 8 employees in the Austin office), and every single employee has the ability to make contributions across all departments to help us achieve

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
2 days ago
+33
Technical Operation Analysts are responsible for ensuring our customer base is operational and functioning. In this role you will interact with customers to establish, fix, or expand their SecureLink deployment. This role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. Working with our technical operations team provides a unique experience, allowing you to become technically versed in many areas. Day-to-day responsibilities include:

Third Shift Tracking Specialist

Arrive Logistics
Austin
2 days ago
+22
Receive and handle inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics shipments. Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments. Report issues via multiple modes of communication, chat, e-mail and phone calls. Become an expert in Arrive Logistics' TMS and other technology that will assist in shipment tracking. Assist Carrier Sales and Customer Sales Reps in maintaining books of business through fantastic customer service and attention to detail.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $61,477
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,463
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Operations Manager $88,625
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $133,529
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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