Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

23

Technical Account Manager - East Coast

CrowdStrike
Austin
3 hours ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Salesforce Business Analyst

Sr. Incident Response (IR) Consultant

Atlassian Systems Administrator

Desktop Support Technician

Manager, IT Network Engineering

Senior Network Engineer

Systems Administrator

Technical Account Manager - East Coast

IT Asset Manager

Director, Sandbox Research & Development

Load 7 more jobs11 jobs at CrowdStrike

Implementation Consultant

Brightpearl
Austin
4 hours ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Part-Time Office Experience Manager

A Cloud Guru
Austin
1 day ago
+30
As our Office Experience Manager, you'll own the inner workings and day-to-day operations of our Austin office, while cultivating an office experience that makes employees excited to come to work each day. No two days will be the same as deliver amazing employee experiences and influence the culture in Austin!

IT Project Manager

SailPoint
Austin
1 day ago
+32
This is an internal IT Project Management role on SailPoint’s IT Enterprise Programs team.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Services to drive cross-functional and cross-organizational IT projects from inception to completion.  You will address business needs by evaluating business requirements and helping to identify technology solutions for those requirements. 

Office Coordinator

Keller Williams Realty International
Austin
1 day ago
+16
Provide a best-in-class experience for every caller by operating a multi-line phone system, directing callers to appropriate personnel, answering questions about KWRI, and offering directions and other information. Welcome and greet on-site visitors and monitor access and check ins. Serve as point of contact for building management and act at the liaison between building management and KWRI office. Maintain common areas such as reception room, conference rooms and main kitchen, to include wiping down counters, emptying dishwasher, organizing supplies and restocking snacks and beverages. Retrieve mail, deliveries and faxes and distribute to appropriate inboxes. Manage all office supplies by researching prices, maintaining inventory, and ordering where applicable for all KWRI offices. Partner with Operations Team members to ensure inventory of all KWRI printed materials, including letterhead, business cards, shipping/mailing supplies, etc. Work with the entire Operation Team to keep the office running smoothly.

IT Security Engineer

Procore Technologies
Austin
1 day ago
+20
We are looking for an IT Security Engineer to join our team and be responsible for all technical aspects of security. You will work closely with Cloud and Procore Product, Network, Security Operation, and IT teams in designing solutions, providing security oversight and driving security projects to reduce the risk to Procore and Procore's Business System. This is a technical role with the expectation that you are fluent in security automation, system security, network security, compliance and incident response.

Customer Success Manager, Mid-Market (Specialty Contractors)

SOC Analyst

IT Support Specialist

Customer Support Representative

Load 1 more jobs5 jobs at Procore Technologies

Customer Success Manager

A Cloud Guru
Austin
2 days ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Business Systems Analyst, Revenue

LogicMonitor
Austin
3 days ago
+63
As a member of the Business Systems team you will be responsible for the design, implementation, and ongoing optimization of critical systems supporting the Company's revenue processes (customer lifecycle and quote-to-cash). You will analyze existing systems, identify improvement opportunities, and project manage feature enhancements to completion. This position is highly collaborative and will work across departments including Finance, Sales, and Customer Experience to ensure the scalability of our business systems and processes.

Associate Technical Support Engineer

Executive Assistant

Internal Systems Engineer

Technical Support Engineer

Load 1 more jobs5 jobs at LogicMonitor

IT Support Specialist

SailPoint
Austin
4 days ago
+32
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Install and configure new equipment, particularly laptop and desktop computers. Assist with administering new and existing systems and software. Document processes and take inventory of systems. Recommends hardware and software solutions, including new acquisitions and upgrades. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects.

Director of Education Services

SailPoint
Austin
4 days ago
+32
The Education Services Director will have proven experience creating a “best in class” education services business for a high-tech company.  This individual will have a background in leading a customer training program comprised of instructor-led training, self-paced eLearning and professional certifications. The Education Services Director will have proven experience working across all functions of a company to achieve business goals.

VP of Professional Services

Blackbaud
Austin
4 days ago
+38
This position requires a hands-on, energetic, customer service oriented entrepreneurial leader to manage and lead the Company’s professional services and I&A operations functions covering thousands of projects a year with hundreds of thousands of hours of delivery. This role will have regular exposure to the Company’s senior leadership and the candidate should be comfortable representing the business to multiple audiences. This individual needs to have exceptional communication skills, a strong analytical acumen, proven delivery successes in complex project implementations, hands-on operational experience and outstanding leadership credentials. This role will require effective teamwork among many different constituents including internal and external customers, other services functional leaders and business unit stakeholders. Specific accountabilities to include:

Customer Success Manager, Customer Success Operations

Customer Success Manager, Payments

Customer Support, Associate

Customer Success Manager, Arts & Cultural

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Team Lead, System & Network Operations Center

IT Change Management Analyst

Systems Engineer, Email Services

Director, IT Infrastructure and Operations

Manager, IT Change Management

IT System Operations Technician

Load 10 more jobs14 jobs at Blackbaud

IT Operations Manager

A Cloud Guru
Austin
4 days ago
+30
As an IT Operations Manager at A Cloud Guru, you'll be owning the daily administration for the growing Austin office and collaborate on global projects with our IT and Security team out of Melbourne You'll be responsible for on-boarding systems for new hires, supporting employees with technical issues, and working with the global team on security best practices. 

Senior System Administrator

Keller Williams Realty International
Austin
5 days ago
+16
Develop, install, administer, maintain and upgrade Linux based infrastructure within a corporate environment. Configure internal systems. Proactively identify areas of improvement to streamline operations. Perform system performance tuning and system monitoring (e.g., server system logs, messages and alerts). Diagnose and troubleshoot system issues and failures as they arise and develop long-term strategy to prevent future malfunctions. Ensure the smooth deployment of new applications. Maintain operating software such as OS, applications, library versions, etc. Control the production environment to ensure stability and uptime. Monitor networks and security, and manage complex systems. Automate tools, systematically reducing manual effort.

Account Manager, Mid-Market (Austin)

Medallia
Austin
1 week ago
+48
Own renewals, expansions and overall growth within a healthy book of business. Developing and managing relationships within your customer segment. Day-to-day primary relationship for customer contacts. Going “high & wide” within our accounts, maintaining and building champions. Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support. Forecast sales activity and revenue achievement in salesforce.com, while creating satisfied and reference-able customers. Up to 50% travel.

Cloud Systems Administrator

SailPoint
Austin
1 week ago
+32
Cloud Systems Administrator is responsible for providing support and governance to critical internal infrastructure and applications both in the cloud and on-premise.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.

IT Support Specialist

MongoDB
Austin
1 week ago
+41
MongoDB is seeking the newest member to join their IT Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This role covers support for the US West / APAC East region and is based in Austin, TX. Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart

Cloud Support Engineer, IdentityNow

SailPoint
Austin
1 week ago
+32
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Success Coordinator

Keller Williams Realty International
Austin
2 weeks ago
+16
Assist Keller Williams associates with technology setup, fostering relationships to drive adoption of new and existing technology through ongoing support. Present online and in-person product trainings utilizing a variety of delivery methods including phone and web-based training. Provide exceptional customer service to requests received via all mediums (email, phone, social media and chat). Troubleshoot customer problems to determine user error and technical deficiencies. Report technical deficiencies to internal teams and develop pro-active trainings to prevent future user errors. Meet agent retention and technology adoption metrics.

Customer Success Manager

MongoDB
Austin
2 weeks ago
+41
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Technology Support Representative, Tier I

Keller Williams Realty International
Austin
2 weeks ago
+16
Provide excellent customer service and technology support by chat, email and phone. Take a minimum of 40 tickets per day and maintain a one business day response time to all requests. Exhibit a high level of professionalism and empathy when interacting with customers and fellow team members. Own the client relationship by escalating issues when required and then maintaining ownership of the ticket until resolution. Alert management to increased call volume or repeat problems, when needed. Strive toward first contact resolution while proactively decreasing support volume by providing client with support resources and best practices. Appropriately categorize all interactions for reporting and analysis. Utilize training videos, support articles and fellow team members to stay up to date on product advancements and strive to acquire and maintain additional technical knowledge to better serve users in a changing technical environment.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,956
Min: $29K
Max: $60K
Operations Associate $52,023
Min: $28K
Max: $78K
Office Manager $53,971
Min: $36K
Max: $72K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Technical Support $59,305
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,891
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,528
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $131,667
Min: $85K
Max: $185K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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