Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

26

Director of Relationship Management

A Cloud Guru
Austin
5 hours ago
+16
The Director of Relationship Management will lead a team of frontline Managers and individual Relationship Managers across their client portfolios to ensure all A Cloud Guru customers achieve success in their partnership with ACG, while having a best-in-class experience. The Relationship Management team functions as main points of contact for all A Cloud Guru customers to lead them through their full customer lifecycle, including the product delivery, on-boarding, support, and growth phases of their time with A Cloud Guru. The ultimate goal is to ensure a world class client experience, leading to increased retention and growth from all clients. The Relationship Management team also functions as internal advocates for our clients, providing ongoing feedback to ACG internal teams, helping to drive iterative learnings and improvements across the company.

Manager of Customer Success

A Cloud Guru
Austin
9 hours ago
+16
As a Senior Customer Success Manager you'll build the Customer Success team and that own the post-sale customer relationship for our B2B business. You'll be responsible for engaging with key stakeholders post-sales, to drive customer on-boarding, adoption, satisfaction and to ensure retention. Your team will be the voice of the customer and advocate internally to improve every aspect of the B2B customer experience. You'll work closely with our Customer Support, Engineering and Product team to maintain a deep understanding of product offerings.

Senior Customer Success Manager

A Cloud Guru
Austin
9 hours ago
+16
A Cloud Guru is a world leading provider of online education. We focus on providing high-quality, affordable and engaging on-demand video courses to hundreds of thousands of technology professionals. We help our students learn new skills, gain valuable industry certifications, and excel in their careers It’s an exciting time at A Cloud Guru - we’ve taught over 700,000 students since our inception 3 years ago; received US venture capital funding

Product Support Engineer

Procore Technologies
Austin
10 hours ago
+20
As a Product Support Engineer, you'll lead Support Representatives towards technical excellence by providing Procore product updates and training. Additionally, you’ll work with Procore’s Support and R&D teams to assure the customer's voice is always heard by identifying product trends and surfacing bug tickets. Other key elements include: troubleshooting difficult support cases, identifying support development areas, understanding R&D structure and process, and being a positive influence on the floor.

IT Change Management Analyst

Blackbaud
Austin
1 day ago
+38
The IT Change Management Analyst plays a vital role within the Research, Delivery, and Operations organization reinforcing best practices while mitigating risks of introducing new technology services. As part of the Change Management Team you will ensure changes are appropriately and accurately logged, reviewed and approved, while maintaining and enforcing the processes and procedures that govern ITSM Change Management.  The Change Manager will interact with and drive communication and planning across Leadership, Project, Business, Compliance and Technical teams.

VP & GM, Educational Services

Blackbaud
Austin
1 day ago
+38
The Vice President and GM for our Education Services business is a highly visible leadership role in Blackbaud.  Responsible for our Education Services business, the role is multi-faceted.  It spans from sales to operational and includes financial and strategic accountabilities.  In practice, the VP& GM is the “owner” of the Education Services business within Blackbaud and leverages all of the strengths and resources of the company.  He / she is the steward of the Education Services business and is accountable for its performance through directly-reporting and matrixed staff.  The VP & GM is focused on the daily operations of the business as well as its long-term strategic position and success. 

Enterprise Support Manager (AWS)

ClearDATA
Austin
4 days ago
+27
ClearDATA is seeking a dynamic Amazon Web Services team leader who wants to use their management passion and skills to truly make a difference in healthcare! You will be managing the Cloud computing-technical team who is responsible for onboarding and supporting our large enterprise clients on the ClearDATA AWS platform. This position reports to our Director, Enterprise Support.

Customer Service Support Representative (Coach Car…

Keller Williams Realty International
Austin
1 week ago
+16
KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. As our Customer Service Support Representative, you will provide exceptional customer services to our KW MAPS coaches.

IT Security Engineer

Procore Technologies
Austin
1 week ago
+20
We are looking for an IT Security Engineer to join our team in Austin, TX. In this position, you will be responsible for all technical aspects of security. You will work closely with Cloud Operations, Network, Security, and IT teams in designing solutions, providing security oversight and driving security projects to reduce the risk to Procore and Procore's Business System. This is a technical role with the expectation that you are fluent in

IT System Administrator

Procore Technologies
Austin
1 week ago
+20
We are seeking a Systems Administrator to help monitor, administer, and provide reporting on a variety of key IT systems at Procore. This is a fast paced role that requires solid technical, analysis, communication, and troubleshooting skills. As an integral member of the IT team, you will be responsible for administering various SaaS and on premise systems to ensure proper operation and security. The successful candidate must possess the ability to review, identify, and act on real-time information as it is received. Such information may be received from system log review, monitoring an alerting systems, directives from senior management, or escalation of user incidents. An ideal candidate will be able to detect problems early, identify the root cause of the issue, and provide rapid resolution in an enterprise IT environment. This role is part of the Service Operations team within Procore’s IT department, located in Carpinteria, CA.

Customer Success Manager

MongoDB
Austin
1 week ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Customer Success Manager (LATAM)

MongoDB
Austin
1 week ago
+41
Build active and meaningful relationships with customers throughout their subscription lifetime, work closely with other MDB stakeholders on a daily basis strategizing on accounts across different industries. Lead new customer and project onboarding meetings while validating and identifying customer needs, potential challenges and risk factors and key project timelines. Promote and encourage implementation of paid MongoDB features. Identify and mitigate risk of churn. Ensure high customer satisfaction and referenceability. Develop and implement best practices, processes and tools which can continually enhance MongoDB’s Customer Success Program.

Customer Service Support Representative (Client Ca…

Keller Williams Realty International
Austin
1 week ago
+16
Serve as the first point of contact for all client inquiries and questions received via phone and email. Process, track and resolve all client requests in database. Proactively call clients to determine client satisfaction and maintain accurate client feedback. Participate in client events, including responding to event inquiry emails, processing event registrations and assisting on-site during events. Coordinate client communication, including newsletters, emails and social media. Other duties as assigned.

Customer Success Manager

Juniper Square
Austin
1 week ago
About Juniper Square We've recently closed a new round of investment, giving us $25M in capital to aggressively expand our team to serve our customers better. For three years in a row we have tripled our team and more than tripled revenue, and we are on track to continue this growth in 2019. We're looking for people who thrive on taking on a lot of responsibility in a dynamic, high-growth startup environment to join us. About the Role As a

Technical Support Engineer

LogicMonitor
Austin
2 weeks ago
+33
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Customer Success Manager, Mid-Market

Procore Technologies
Austin
2 weeks ago
+20
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to partner with clients to drive adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a dispersed, yet highly collaborative team.

Major Account Support Specialist

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

KWRI College Associate

Keller Williams Realty International
Austin
2 weeks ago
+16
What you'll be called: College Associate, Spring 2019 Where you’ll work: KWRI Headquarters—Austin, TX Who we’re looking for: We are seeking talented college students to who have the potential to become the future leaders of KWRI! As our Spring 2019 College Associate, you will be introduced to multiple departments during their tenure, receiving personal business guidance including one-on-one consultations with key staff members, a personalized

Head of Education and Training

Juniper Square
Austin
2 weeks ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

Customer Support, Associate

Blackbaud
Austin
2 weeks ago
+38
About Blackbaud:   Leading uniquely at the intersection point of technology and social good, Blackbaud provides software, services, expertise, and data intelligence that empowers and connects people to advance the social good movement. We serve the entire social good community, which includes nonprofits, foundation, corporations, education institutions, and the individual change agents who support them. We work with over 40,000 organizations,

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,429
Min: $29K
Max: $55K
Operations Associate $51,605
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $52,457
Min: $25K
Max: $85K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $69,078
Min: $35K
Max: $110K
Business Analyst $75,430
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $80,846
Min: $37K
Max: $130K
Operations Manager $90,997
Min: $45K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $130,364
Min: $95K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $204,400
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+20
Big Data, Marketing Tech
+15
Fintech, Real Estate
+23
HR Tech, On-Demand

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