Austin Tech Jobs and Startup Jobs

22

Senior Manager, Customer Support

Procore Technologies
Austin
1 day ago
+20
We’re looking for a Senior Manager of Customer Support to lead our Support Teams as we deliver memorable client interactions through high levels of technical aptitude, efficient processes, strong relationships with our Product Team, customer ownership, and overall team development. You’ll interact regularly with clients through feedback sessions, business reviews, and client escalations. You’ll help lead efforts around KPI refinement, process improvement, mentorship, Voice of the Customer programs, and more. You’ll also serve as our Austin site leader for our broader Solutions on Demand organization, which includes team members who work in our Documentation, Custom Solutions, and Training Center teams. 

Customer Support Representative (Overnight)

Manager, Custom Solutions

Executive Assistant

Customer Support Representative

Manager, Enterprise Customer Success

Load 2 more jobs6 jobs at Procore Technologies

Customer Success Specialist

MongoDB
Austin
1 day ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Systems Engineer (VDI)

CrowdStrike
Austin
1 day ago
+36
As a Systems Engineer (VDI) you will be responsible for designing, implementing, managing, scaling, maintaining and securing all facets of the CrowdStrike VDI compute platform. The primary scope of duties shall be the setup, configuration and deployment of virtualization systems for high-availability, including VMware vCenter, ESXi, NSX and vSAN, in addition to leveraging virtualization and scripting technologies (especially PowerShell and PowerCLI) to better automate systems management.

Senior Network Engineer

Vulnerability Management Analyst

Manager, IT Network Engineering

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Incident Response Analyst

Datacenter Logistics Coordinator

Planning Engineer

Desktop Support Technician

Enterprise Solutions Architect

Sr. Manager, Competitive Intelligence

Load 9 more jobs13 jobs at CrowdStrike

Customer Renewals Associate

LogicMonitor
Austin
2 days ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Director, Training and Enablement

Systems Engineer

Business Systems, Salesforce Administrator

Contract Renewals Specialist

Enterprise Customer Success Manager

Senior Network Engineer

Load 3 more jobs7 jobs at LogicMonitor

Concierge Specialist

OJO Labs
Austin
2 days ago
+55
Communicate with consumers, agents, and lending partners via phone call, text, and email. Play the relationship manager role, becoming the primary communication hub between all of the OJO partners (home buyers, agents, and lenders.) Act as a liaison to gather all relevant information between the partners to assist and speed up the home buying process. Identify, assess, and remediate any issues between partners. Responsible for all transaction milestones between parties and updating all relevant home-journey information. We are a start-up with established processes in some places and no process in others. This role will help identify needs, gaps, areas for improvement, AND identify solutions. 

Software Technical Specialist-API Support

Vrbo
Austin
2 days ago
+52
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.

Customer Service Representative

Associate Partner Success Strategy Analyst

Partner Success Strategy Specialist

Global Multimedia Learning Manager

Manager, NA Trust & Safety Operations

Load 2 more jobs6 jobs at Vrbo

Senior Information Security Engineer

Blackbaud
Austin
4 days ago
+41
Information Security Engineers are responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and our Client’s most sensitive information. They diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. Serving as the highest escalation point in the series, they are primarily involved in the analysis, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.

Director of Professional Services

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

Load 5 more jobs9 jobs at Blackbaud

Business Applications Manager

A Cloud Guru
Austin
1 week ago
+46
A Cloud Guru is seeking a Business Applications Manager to administer and manage the core tools used by the Go-to-Market teams. While this primarily involves Salesforce.com, it also will encompass tools that heavily integrate with SFDC, such as SalesLoft, Chorus.ai, DiscoverOrg, LinkedIn Sales Navigator, etc. The ideal candidate for this role will be able to simultaneously execute on tactical enhancements and fixes while also making progress on-larger scale, more strategic infrastructure projects. This role requires an action-oriented individual who is eager to build systems designed to scale with A Cloud Guru’s substantial growth. Our existing instance and process has some key infrastructure in place, but is still quite a blank canvas. The Business Applications Manager will be able to put their fingerprints on each of these tools in a significant way.

Customer Success Manager

MongoDB
Austin
1 week ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Microsoft Dynamics 365 Consultant, Supply Chain Mo…

Thinkmax
Austin
1 week ago
+12
Analyzing and documenting client needs; Supporting the client in validating and understanding the analysis; Identifying process optimization opportunities; Communicating customer requirements in functional specifications to the development team; Designing and assisting in the execution of data migration processes; Integrating existing systems with the module; Conducting integrated testing; Participating in quality control and ensuring the integrity of information; Ensuring the smooth implementation of the solution; Documenting the different solutions implemented (business rules, flow rules, schematics, user documentation, etc.); Training and supporting customers in the use of the solution; Developing and participating to solution sales demos as required.

Professional Services Consultant

ThousandEyes
Austin
1 week ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Technical Support Representative

BigCommerce
Austin
1 week ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Implementation Consultant

Brightpearl
Austin
1 week ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Pricing Manager

AlertMedia
Austin
1 week ago
+32
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Customer Success Specialist

FoundersCard
Austin
1 week ago
In this role, you are expected to provide a high-touch, personal, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving. You will interact with Members in all stages including prospective Members inquiring about Membership, new Member on-boarding, existing Member troubleshooting/support, and retaining unengaged Members. 

Customer Success Manager - Public Sector

Yonder
Austin
2 weeks ago
+37
We are looking for a Customer Success Manager with specific experience working with government clients and contracts. In this role, you will work remote and ideally based in Washington, DC or have the option of working in our office based in Austin, Texas. You will will report to our Director of Customer Success. 

Executive Assistant

MongoDB
Austin
3 weeks ago
+41
In this role you will be supporting 1 SVP and 2 AVPs with an opportunity for additional responsibilities. Your day will consist of managing and prioritizing a steady stream of requests, meetings and trips, and anticipating how your Execs want these priorities to be handled. To succeed, you’ll have to balance the needs and requirements of multiple parties and be ready to pitch-in wherever necessary. You should feel comfortable interacting with high-level executives and know how and when to manage up. You know Google apps for business like the back of your hand and thrive in a fast-paced environment without getting frazzled.

Technical Trainer

SailPoint
Austin
3 weeks ago
+32
This position (which is part of our Global Education Services team) is responsible for the successful training of SailPoint partners and customers. This includes developing materials for Instructor Led Training and e-learning and also delivering training classes for instructor-led and remote trainings. Our ideal candidate is someone who loves to dig into technical products to find out how things work and then share their understanding with others. If you enjoy seeing the “light bulb” go on, this is a great job for you.

IT Project Manager

SailPoint
Austin
1 month ago
+32
This is an internal IT Project Management role in the Enterprise Systems team.  The IT PM works on problems of diverse scope where analysis of data requires evaluation of technical solutions. The ideal candidate should demonstrate good judgment in selecting methods and techniques for obtaining solutions and demonstrate excellent networking with senior internal and external personnel in their area of expertise.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Professional Services to drive cross-functional and cross-organizational IT projects.  You will address business needs by evaluating requirements and identifying technology solutions to expedite business transformation.  Must be able to react quickly to situations that arise while balancing project deliverables and objectives.  Someone with a balanced approach to project management who also has strong technical skills, natural consensus building ability, and a detailed logistical capability would be the ideal candidate.

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,559
Min: $25K
Max: $118K
Client Success Manager $74,114
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $88,810
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,028
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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