Austin Tech Jobs and Startup Jobs

29

Office Experience Manager

A Cloud Guru
Austin
1 day ago
+40
As our Office Experience Manager, you'll own the inner workings and day-to-day operations of our Austin office, while cultivating an office experience that makes employees excited to come to work each day. No two days will be the same as deliver amazing employee experiences and influence the culture in Austin!

Associate Technical Support Engineer

LogicMonitor
Austin
1 day ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Internal Systems Engineer

Business Systems Analyst

Manager, IT Change Management

Blackbaud
Austin
1 day ago
+41
Infrastructure Engineering & Cloud Operations (IECO) is transforming into a best-in-class cloud-ready organization optimized for our modern cloud solutions. We’re doubling down on quality and process, and ramping up our automation capabilities, to deliver the highly scalable, reliable, secure and performant platform that will delight our customers. As a Manager of Change Management in Infrastructure Engineering & Cloud Operations, you’ll focus on quality and process to ensure all software, firmware and hardware deployments are planned, validated and released with reliability, scalability, supportability and security across our cloud based and physical environments. You’ll evolve the change process by innovating automated methods of discovering, logging and delivering change while reducing risks and improving stability. And, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Continual Service Improvement Manager

Senior Systems Engineer,

Lean Six Sigma Black Belt / Master Black Belt

Software Instructor

Director, Customer Success - Onboarding & Adoption

IT System Operations Tech

Load 7 more jobs11 jobs at Blackbaud

Associate Customer Success Manager

BigCommerce
Austin
1 day ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Support Representative

Senior IT Manager

Procore Technologies
Austin
2 days ago
+20
We’re looking for an experienced Senior IT Manager to scale, lead, and manage our IT Support and Service Desk teams as well as all IT Systems. This person will manage service delivery and support, implement and own a wide array of systems including email, calendar, chat, file sharing, networking, voice, video, and audio/visual solutions. You’ll provide a simple, pleasant, and productive user experience to your internal customers. A successful candidate is an expert in effectively leading and managing the design, implementation, and operation of support and service desk teams with a solid understanding of the service lifecycle.

IT Support Specialist

Customer Support Representative

Bilingual Customer Support Representative (French)

Desktop Support Technician

CrowdStrike
Austin
2 days ago
+36
The CrowdStrike Information Technology team is looking for a Desktop Support Technician to join our team. The IT team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the IT team’s support, systems and operational responsibilities. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

Sr. Manager, Competitive Intelligence

Director, Global Services Alliances

Atlassian Systems Administrator

Manager, IT Network Engineering

Consultant – Strategic Advisory Services

Systems Engineer (VDI)

Security Researcher

Senior Network Engineer

Load 5 more jobs9 jobs at CrowdStrike

Professional Services Consultant

ThousandEyes
Austin
3 days ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Network Reliability Engineer

ThousandEyes
Austin
3 days ago
+21
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Senior Systems Administrator

A Cloud Guru
Austin
3 days ago
+40
As an IT Operations Manager at A Cloud Guru, you'll be owning the daily administration for the growing Austin office and collaborate on global projects with our IT and Security team out of Melbourne You'll be responsible for on-boarding systems for new hires, supporting employees with technical issues, and working with the global team on security best practices. 

Manager, Education Services Delivery

SailPoint
Austin
3 days ago
+32
Lead the Education Services Delivery function, reporting to the Education Services Director. Work across all lines of business to drive Education Services Delivery portfolio of solutions that enable highly effective knowledge transfer and learning for our customers, partners, and internal associates in the most effective and efficient way. Partner closely with teams throughout the organization to ensure that training delivery offerings are aligned with business objectives and anticipate future needs. Track, monitor, and report on key education metrics, such as individual and enterprise content consumption rates, year-over-year education services growth, instructor utilization, etc., to determine the impact and effectiveness of education programs and offerings. Manage and build Education sales pipeline and accurately forecast quarterly sales achievement using SFDC. Collaborate with field marketing teams to design, document and communicate training offerings and programs that can be leveraged by all regions.

Office Administrator

SailPoint
Austin
3 days ago
+32
In this role, you will provide administrative support to a rapidly growing Austin software company. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with a strong work ethic. Attitude will be at least as important as skill set in the selection of this person.  We are looking for someone that is self-motivated and self-directed who is comfortable taking initiative to identify and solve problems.  The successful candidate will have a “can-do” attitude and will be comfortable doing whatever needs to be done to make the office run well.

Technical Duty Officer

Vrbo
Austin
6 days ago
+28
As a TDO, you are an integral part of our Incident Management organization. You will work with different teams to oversee and lead post-incident and root cause analysis review processes. You will offer insight on critical ongoing events from detection to postmortem and beyond. You will extract discoveries, report on your findings, craft lessons that benefit the entire organization. You will lead change to make our environment resilient and highly available.

Incident Manager

Policy Manager

Software Technical Specialist-API Support

Customer Service Representative

Manager, Global Partner Success Operations

Load 2 more jobs6 jobs at Vrbo

Customer Success Manager

AlertMedia
Austin
1 week ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Care Coordinator (Contract)

RetailMeNot, Inc.
Austin
1 week ago
+40
RetailMeNot is looking for friendly, intelligent people to join our Customer Support team in our downtown Austin location on a contract basis. In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals. In addition to on-the-job training, we offer competitive pay, an open culture. We look forward to reviewing your resume!

Customer Success Manager, Strikedeck

Medallia
Austin
1 week ago
+48
Customer Success Managers are responsible for offering guidance regarding policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices.

Pricing Director

AlertMedia
Austin
1 week ago
+29
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Lowe's Drop Ship Marketplace Manager

Spreetail
Austin
1 week ago
+32
Lead a team of Marketplace Mangers focused on Drop Ship Marketplaces. Be responsible for the channel P&L in their area. They continually drive financial awareness and improvement.  Drive automation and process improvement in the management of all channels.  Partner with the merchandising team to understand our assortment and pricing strategy of our products across all channels.  Set promotion and marketing targets for each marketplace and works with marketplace managers to execute the plan.  Work with MP merchandising team to develop merchandising plans that roll up to larger revenue targets.  Network and develop strategic relationships at our partnership companies.  Coach and develop the team of marketplace managers.

Macy's + Kohl's Dropship Marketplace Manager

Marketplace Channel Manager

Implementation Consultant

Brightpearl
Austin
1 week ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Support Specialist

The Digital Space
Austin
2 weeks ago
Responsibilities: - Responding to support emails and tickets from customers - Receiving inbound phone calls from customers - Responding to comments and direct messages on social media platforms - Helping customers make a wide range of account related changes - Assisting new customers by providing sales related information - Delighting customers in all steps of the customer care process Skills & Qualifications: - 1-2 years of experience in a

Customer Success Manager

MongoDB
Austin
3 weeks ago
+41
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,751
Min: $29K
Max: $60K
Operations Associate $52,064
Min: $28K
Max: $78K
Office Manager $54,681
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $60,133
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,590
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,785
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,667
Min: $85K
Max: $185K
Director of Customer Success $138,568
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $184,250
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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