Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

28

SaaS User Success Specialist

ShipStation
Austin
45 minutes ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

KWRI College Associate

Keller Williams Realty International
Austin
9 hours ago
+16
We are seeking talented college students to who have the potential to become the future leaders of KWRI! As our Spring 2019 College Associate, you will be introduced to multiple departments during their tenure, receiving personal business guidance including one-on-one consultations with key staff members, a personalized business reading list and networking opportunities with KWRI professionals. You will be launched into the day-to-day operations of KWRI, obtaining a global business perspective and building a foundation for a bright corporate future.

Senior Network Engineer

CrowdStrike
Austin
19 hours ago
+26
Plan data center builds for agile use and deployment. Product periodic status reports on data center progress and performance and costs. Work with capacity planning and sales to ensure needed growth. Gather historical trends to use for forecasting growth. 

Lead Network Engineer

Platform Operations Specialist

Associate Consultant

Escalation Engineer - Mac

Load 1 more jobs5 jobs at CrowdStrike

Customer Support, Associate

Blackbaud
Austin
1 day ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Director, IT Security

Procore Technologies
Austin
1 day ago
+20
We're looking for a Director of IT Security to join our growing IT Security team. In this role, you’ll lead a high-performing group dedicated to developing and designing innovative security solutions for our internal and external customers, and enhancing Procore’s compliance and governance capabilities. The Security team manages multiple aspects of security including AWS infrastructure, cryptography, host security, security anomaly detection, and anything in-between.

Customer Support Representative (Bilingual, French)

Customer Support Representative

Senior Systems Manager

Manager, Emerging Subcontractors

Load 1 more jobs5 jobs at Procore Technologies

Cloud Support Associate

MongoDB
Austin
1 day ago
+41
As a Cloud Support Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

Technology Support Representative

Keller Williams Realty International
Austin
2 days ago
+16
Provide excellent customer service and technology support by chat, email and phone. Take a minimum of 40 tickets per day and maintain a one business day response time to all requests. Exhibit a high level of professionalism and empathy when interacting with customers and fellow team members. Own the client relationship by escalating issues when required and then maintaining ownership of the ticket until resolution. Alert management to increased call volume or repeat problems, when needed. Strive toward first contact resolution while proactively decreasing support volume by providing client with support resources and best practices. Appropriately categorize all interactions for reporting and analysis. Utilize training videos, support articles and fellow team members to stay up to date on product advancements and strive to acquire and maintain additional technical knowledge to better serve users in a changing technical environment.

Partner Success Manager

SailPoint
Austin
3 days ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Customer Success Manager

SailPoint
Austin
3 days ago
+18
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.    This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.  This role is all about client satisfaction and is not a quota carrying sales position.

Executive Assistant - VP of Support

ClearDATA
Austin
5 days ago
+37
ClearDATA is seeking an Executive Assistant reporting to the VP of Support. The ideal candidate will use their strong organizational, communication and planning skills to help drive the efforts of the Support leadership team. This person should also be passionate about creating a new category of technology that will fundamentally make healthcare better. If you are looking for a great opportunity to grow and develop your career and work with innovative people, come and join the ClearDATA team! In this role you will be responsible for prioritizing departments efforts, organization of the calendar, coordinating team planning for standups and quarterly goals, documentation of meetings, and special projects as needed. This person will also enforce processes, proactively following up with team members to effectively meet deadlines and be a culture advocate.

Executive Assistant

ClearDATA
Austin
6 days ago
+37
ClearDATA is seeking an Executive Assistant reporting to the Chief Technology Officer. This person will primarily support the CTO while also assisting with the scheduling and travel needs of other senior product executives. The ideal candidate will use their strong organizational, communication and planning skills to support the product group to help drive the efforts of product development. This person should also be passionate about creating a new category of technology that will fundamentally make healthcare better. If you are looking for a great opportunity to grow and develop your career and work with innovative people, come and join the ClearDATA team!

Director of Franchise Relations

Keller Williams Realty International
Austin
1 week ago
+16
Carry day to day responsibility for the growth and operations of the Keller Williams Worldwide division. Partner with worldwide regional leadership from regional launch to achievement, including managing the operations, finances, communications and engagement of the worldwide regions

Agent Success Coordinator

Keller Williams Realty International
Austin
1 week ago
+16
Ensure the long-term success of Keller Williams agents by providing high-touch technology onboarding with the goal of agent retention and technology adoption and engagement. You will serve as a subject matter expert on the core business functionality of all Keller Williams Technology, building and supporting customer relationships through frontline support, tracking, reporting on requests and providing proactive training.

Support Supervisor

Keller Williams Realty International
Austin
1 week ago
+16
Hire, train and manage a team of Technology Support Representatives to deliver superior customer service in a fast-paced, ever-changing environment. Partner with leadership to establish performance and quality metrics and provide team accountability in meeting those objectives. Supervise the workflow of the team, including creation of shifts and shift adjustments, quality of service and opportunities to improve procedures and policies. Create training opportunities to ensure all team members remain ahead of changing technology. Serve as point of escalation, handling customer complaints with fluency and calmness. Communicate high traffic or high attention issues to leadership for awareness and recommend action to resolve issues proactively. Maintain relationships with KWRI vendors, participate in calls, monitor ongoing issues and maintain best practices.

Manager, Network Infrastructure

Blackbaud
Austin
1 week ago
+38
Infrastructure Engineering & Cloud Operations (IECO) is transforming into a best-in-class organization optimized for our modern cloud solutions.  As a Network Manager in IECO, you’ll lead a team of Network Engineers responsible for our public and private cloud infrastructure. You’ll focus on quality and process while advancing our automation and engineering capabilities to deliver a highly scalable, reliable, secure and performant platform that delights our customers. Also, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

IT Problem Manager, Senior

Blackbaud
Austin
1 week ago
+38
Blackbaud is seeking a Problem Manager in our Infrastructure Engineering & Cloud Operations (IECO) organization to drive problem resolution efforts through root cause analysis and problem remediation to improve the availability of critical systems. You will leverage your experience and savvy to lead out teams in driving quality by minimizing the impact of errors in infrastructure on the business, proactively prevent recurrence of incidents caused by problems and managing the lifecycle of all problems, ensuring the most critical are prioritized, improved and refined. You will lead key stakeholders in defining critical success factors, establishing comprehensive performance measures and identifying improvement objectives.  You’ll need to be innovative and adaptable and be able to lean into the details while keeping the big picture in sight.  Whatever the challenge, you’ll always be looking for ways we can do things better.

Sr. Principal Systems Engineer

Blackbaud
Austin
1 week ago
+38
Blackbaud is seeking experienced and motivated technologists possessing a unique balance of technical depth, customer focus and leadership skills.  As a Sr. Principal Systems Engineer in Infrastructure Engineering & Cloud Operations, you’ll partner with teams across our organization to craft innovative cloud based and physical infrastructure solutions with increasing reliability, scalability, supportability and security.  Together with key stakeholders, you’ll guide our infrastructure teams in accelerating the migration of our existing workloads to the public cloud while sustaining a high level of performance across our existing systems and environments.  And, you’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction.

VP of Customer Success

Juniper Square
Austin
1 week ago
Juniper Square is looking for a dynamic and hands-on customer success leader who can take our best-in-class, 80+ NPS, 11-person customer success team to the next level. We are on a rocketship trajectory and we need you to add fuel to the fire. You’ll report directly to the CEO and be responsible for doubling your team this year while also helping us move beyond a generalist customer success manager model to a team with a range of specializations that achieve functional excellence. You’ll establish key teams like support, training, content, and professional services, all while ensuring we grow revenue in existing accounts and sustain our high levels of customer engagement, retention and satisfaction.

Information Security Architect

LogicMonitor
Austin
1 week ago
+33
About Us: LogicMonitor is the leading SaaS-based performance monitoring platform for modern IT.   We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each

Customer Service Support Representative

Keller Williams Realty International
Austin
1 week ago
+16
Build relationships by proactively calling coaches and clients monthly to determine satisfaction and maintain accurate feedback. Participate in events, including processing event registrations and assisting on-site during events. Coordinate communication, including newsletters, emails and social media. Serve as the first point of contact for all inquiries and questions received via phone and email. Process, track and resolve all requests in database. Other duties as assigned.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,095
Min: $29K
Max: $55K
Operations Associate $50,155
Min: $28K
Max: $77K
Office Manager $53,267
Min: $36K
Max: $72K
Technical Support $53,296
Min: $25K
Max: $85K
Sales Operations Analyst $54,873
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,814
Min: $35K
Max: $110K
Business Analyst $74,791
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,333
Min: $37K
Max: $130K
Operations Manager $89,909
Min: $45K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Director of Operations $126,846
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $204,083
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+15
Fintech, Real Estate
+20
Big Data, Marketing Tech

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science & Data Analyst Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs
Live your purpose. Work your passion.