Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

27

Customer Success Manager

ClearDATA
Austin
4 hours ago
+37
ClearDATA is seeking a talented Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your account management expertise and gain new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud. The ideal candidate will have experience working with Enterprise and/or Mid Market clients in a SaaS model, cloud hosting environment, or cloud-based professional services. Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a huge plus. In our fast growth environment, we are looking for people that are eager to continuously learn and willing to work to make it happen.

IT Support Specialist

MongoDB
Austin
21 hours ago
+41
MongoDB is seeking the newest member to join their IT Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This role covers support for the US West / APAC East region and is based in Austin, TX. Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart

Network Engineer

ClearDATA
Austin
1 day ago
+37
The ideal candidate will have experience performing network engineer responses in a large enterprise-customer environment with ISP or MSP focus, and troubleshooting complex Enterprise networks. This role must have an excellent troubleshooting methodology and superb customer service skills. Experience working with GCP, AWS, or Azure is highly preferred. We are looking for engineers that are willing to go above and beyond to make it all go smoothly for the customer, this is frontline action!

Senior Customer Success Manager - Lead NORAM

Medallia
Austin
1 day ago
+34
In this role, you will help to accelerate deal cycles to close and maximize revenue by partnering with Sales in proposal-building, pricing, quote generation, and opportunity management. This is all in the effort to structure profitable and compliant transactions to the mutual benefit of Khoros and its Customers. You will also help manage and lead weekly calls for review of strategic deals and approvals of discounts and concessions.

IT Security Analyst

Procore Technologies
Austin
1 day ago
+20
Identify, document and report security issues and concerns to officials. Follow-up on action items to resolve IT and program security issues. Develop remediation plans and coordinate activities with other organizational departments. Optimize up-to-date technical solutions and processes, including: analyzing vulnerability reports (Qualys or Nessus related data) and audit logs (Splunk, SUMO). Create actionable reports of findings to be provided to customers. Utilize Anti-spam/anti-spyware, enterprise configuration and integrity management tools. Manage common threats and issues leading to security incidents, e.g., common forms of malware, credential phishing, "drive by" host compromises, internal data spillage events, and inadvertent data leaks. Host forensics skills, including collecting and analyzing system artifacts (file system, memory, running processes, and network connections) to assess potential compromise. Utilize technical basics, including networking fundamentals, common application protocols, system architecture, and basics of software development. Research and learn unfamiliar technologies quickly, adapting existing knowledge and processes to investigate and resolve security issues.

Customer Success Manager, Enterprise

Customer Success Field Enablement Specialist

Customer Support Representative

Security Engineer

IT Security Engineer

Systems Engineer

Information Systems Engineer II

Customer Success Manager, Procore.org

Load 5 more jobs9 jobs at Procore Technologies

Account Manager, Mid-Market (Austin)

Medallia
Austin
1 day ago
+34
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a

Strategic Relationship Manager

A Cloud Guru
Austin
1 day ago
+30
As a Strategic Relationship Manager you'll be a champion for our customers and identify, establish and nurture relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results. You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Cloud Support Engineer, IdentityNow

SailPoint
Austin
2 days ago
+32
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Senior Network Engineer

Blackbaud
Austin
3 days ago
+38
Blackbaud is seeking a Network Engineer to work among a passionate team responsible for fast and effective operations support and for engineering innovative infrastructure and application solutions with increasing reliability, scalability, supportability and security.  You will play an instrumental role in our journey to a public cloud model while also sustaining a high level of quality in our current co-located data centers, responsible for both cloud-based and physical infrastructure and application solutions.  You’ll relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction. To be successful in this role, you will need to actively engage in navigating the intersection of engineering and operations.  You will dive into the details to understand a complex system of environments and applications, with a drive to identify opportunities to streamline and automate wherever possible.  You are someone that keeps up with industry trends and effectively adapts to rapidly evolving technologies.  You thrive in a culture that leverages data and metrics to make informed decisions and guide change.

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Principal Engineer, Unified Communications

Systems Engineer, Email Services

Director, IT Infrastructure and Operations

Manager, IT Change Management

IT System Operations Technician

VP of Professional Services

Customer Support, Associate

Customer Success Manager, Payments

Load 9 more jobs13 jobs at Blackbaud

Customer Service Account Representative

Keller Williams Realty International
Austin
3 days ago
+16
Serve as the first point of contact for all inquiries and questions received via phone and email. Advise clients on how KW MAPS Coaching programs, products and events can best support their business needs. Build relationships by proactively calling clients to determine satisfaction and maintain accurate feedback. Participate in events, including processing event registrations and assisting on-site during events. Process, track and resolve all requests in database. Other duties as assigned.

Technical Support Manager

ClearDATA
Austin
6 days ago
+37
Build, lead, develop and coach an AWS, Azure or Google Cloud -focused team of technical admins, engineers, and architects in support of mid market to large enterprise clients 24x7. Drive continuous improvement and operational discipline through collaborative and proactive activities across Product, Sales, Account Management, and Operational Excellence organizations. Develop a deep understanding of the enterprise customer base relative to their solutions, business drivers, success criteria, and long-term strategy. Lead team in driving customer satisfaction. Lead and ensure the team is highly trained in all services and following procedures and protocols prescribed in the ClearDATA delivery model. Lead the mitigation of delivery risks & issues. Manage tightly to Key Performance Indicators (KPIs), regularly reporting on them and associated corrective actions and insights. Educate customers on ClearDATA services and translate those into a clear business value proposition. Take a data-driven approach, to the incident and problem management.

Implementation Consultant

Brightpearl
Austin
1 week ago
+30
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Director, Sandbox Research & Development

CrowdStrike
Austin
1 week ago
+36
Lead and grow the Sandbox team, a diverse multi-national remote team of security and cloud professionals. Driving forward Falcon Sandbox and Hybrid-Analysis.com, CrowdStrike’s security community portal. Collaborate across teams to further the adoption of sandbox technology and to integrate into the CrowdStrike Falcon platform.

Escalation Engineer - Mac

Platform/Operations Specialist

Senior Systems Engineer, Communications & Collaboration

Technical Account Manager - East Coast

Technical Account Manager - West Coast

Manager, IT Network Engineering

Load 3 more jobs7 jobs at CrowdStrike

Renewals Specialist

LogicMonitor
Austin
1 week ago
+63
The Renewals Specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer.The Renewals Specialist must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Operations Analyst

Executive Assistant

Keller Williams Realty International
Austin
1 week ago
+16
What you’ll be called: Executive AssistantWhere you’ll work: KWRI Headquarters—Austin, TX Named a Happiest Company to Work for in 2019; one of the Best Places to Work in Austin, TX; and featured on the Training Magazine Training 125 list seven times, Keller Williams Realty International (KWRI) thrives within a creative and collaborative culture where transforming the real estate industry through technology is our primary goal. What you’ll do: Pro

Technology Support Representative, Tier I

Keller Williams Realty International
Austin
1 week ago
+16
Provide excellent customer service and technology support by chat, email and phone. Take a minimum of 40 tickets per day and maintain a one business day response time to all requests. Exhibit a high level of professionalism and empathy when interacting with customers and fellow team members. Own the client relationship by escalating issues when required and then maintaining ownership of the ticket until resolution. Alert management to increased call volume or repeat problems, when needed. Strive toward first contact resolution while proactively decreasing support volume by providing client with support resources and best practices. Appropriately categorize all interactions for reporting and analysis. Utilize training videos, support articles and fellow team members to stay up to date on product advancements and strive to acquire and maintain additional technical knowledge to better serve users in a changing technical environment.

Support Engineer

SailPoint
Austin
1 week ago
+32
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured. Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

VP of Customer Success

ClearDATA
Austin
1 week ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Customer Success Manager

A Cloud Guru
Austin
1 week ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Major Account Support Specialist

ShipStation
Austin
1 week ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,214
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,778
Min: $36K
Max: $72K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Technical Support $55,601
Min: $25K
Max: $85K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,424
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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