Austin Tech Jobs and Startup Jobs

8

Team Manager, Technical Support

BigCommerce
Austin
1 day ago
+47
Manage the day-to-day operations of a technical support team with an emphasis on client satisfaction, first contact resolution, and retention. Assist with the management of day-to-day operations of the Customer Success Services department. Foster an environment of team-driven success through individual contribution and accountability. Provide mentoring and coaching to each individual on the team, including Technical Leads, via regularly scheduled one-on-one meetings, call monitoring, ticketing and phone system statistics to enable employee and team. Advocate on behalf of our merchants to ensure their wants and needs for our products and services are continuously communicated.

Lead Marketing Analyst

Office and Experience Coordinator (Part Time)

Manager, Customer Success Management

Associate Customer Success Manager

Manager, Developer Documentation

Sr. Executive Assistant- Contractor

Technical Support Representative

Product Support Engineer

Manager, Education Services

Load 6 more jobs10 jobs at BigCommerce

Sr. Director, IT

ShipStation
Austin
3 days ago
The Senior Director, Information Technology (IT) role is critical to the ShipX family of companies as it is responsible for providing a secure, robust, high-performing, and highly available infrastructure. Our infrastructure includes on-premise to support the business operations and digital services. It is equally critical to defend our company's trust by providing data and information security through best in class practices and governance structure.

User Success Specialist - Phone Speciality

ShipStation
Austin
5 days ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
5 days ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

Implementation Consultant

Brightpearl
Austin
1 week ago
+31
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Head of Customer Support

ShipperHQ
Austin
1 week ago
+12
Company Overview ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier shipping experience manager for eCommerce sites, selling to clients large and small around the world. We have a fantastic reputation and are recognized for our high-quality service. Our SaaS product, ShipperHQ, launched in 2015 and is growing quickly. We have 33 staff spread across the UK, Australia,

Senior IT Compliance Analyst

RetailMeNot, Inc.
Austin
1 week ago
+45
Be a crucial part of the RetailMeNot InfoSec team - successfully bridging the gap between application developers, infrastructure teams, and business owners. Demonstrate a high degree of flexibility as you work on compliance challenges and initiatives, always emphasizing improved quality and reliability in our systems and business processes. Build highly effective, measurable compliance architectures that include people, process, and technology controls; developing policies, optimizing business processes, and assessing risks. Design and lead evaluations and audits of IT systems, cloud infrastructure, and third party vendors; communicate the results to system owners, executives, and external auditors. Participate in and influence overall system design and architecture to ensure everything we do meets our data protection and security obligations. Support incident response teams by calmly and expertly advising on compliance impacts and requirements and helping coordinate remediation efforts across the company.

Manager, Customer Happiness Team

Volusion
Austin
3 weeks ago
+29
At Volusion, we make products that people love. Our teams are dedicated to providing SaaS commerce solutions and services for all business types, ranging from startups to large enterprises. If you are the kind of entrepreneur that loves working in teams, has a passion for driving positive change, and wants to change the world with your ideas, we want to hear from you. The rundown: You’ll be heading up our Happiness Team, solely focused on

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $41,217
Min: $29K
Max: $75K
Operations Associate $52,843
Min: $28K
Max: $78K
Office Manager $53,567
Min: $36K
Max: $72K
Sales Operations Analyst $59,329
Min: $40K
Max: $110K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $63,578
Min: $25K
Max: $134K
Client Success Manager $73,653
Min: $35K
Max: $125K
Business Analyst $73,873
Min: $48K
Max: $115K
Customer Support Manager $84,747
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $87,867
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $129,009
Min: $85K
Max: $185K
Director of Customer Success $138,058
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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