Austin Tech Jobs and Startup Jobs

7

Manager, Customer Success Community

BigCommerce
Austin
2 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Community for our Austin Four Points Office. This position will represent BigCommerce Support in social media and our community to facilitate customer dialogue and cross-communication, enable the ‘voice of the customer’ in ways that support the success of our customers, and communicate relevant company updates. As a member of the Self-Service team, you will work closely with your teammates who are responsible for how-to videos, the knowledge base, the support site, and customer education so that the information and messaging you are giving to customers is consistent with other content and that customer feedback informs and generates other content.

Manager, Customer Success Management

Technical Support Representative

Vendor Manager, NA

Expedia Group
Austin
5 days ago
+53
Our Global Customer Experience Team is seeking a Vendor Manager who will passionate about ensuring our vendors are delivering the highest quality services to our customers by evaluation of processes and procedures. In this position, you will collaborate with both external vendors and internal partners across all North America Vrbo brands with a focus on improving customer experience performance in customer service, sales, and operations. Critical

Payment Processing Specialist

Volusion
Austin
1 week ago
+29
Respond to merchant services inquiries via phone, CRM ticket, and chat. Retain ownership of merchant related issues, while communicating current status clearly and accurately. Troubleshoot and escalate merchant issues appropriately. Participate in cross-functional team projects. Directly perform account maintenance requests by inputting sensitive data in appropriate systems and fields with the highest degree of accuracy.

Customer Success Specialist

Self Financial
Austin
1 week ago
+38
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Customer Success Manager

SourceDay
Austin
1 week ago
+43
Empathetic, Positive Attitude with a drive to provide a Customer experience unlike any other. Detail orientated, exceptional communication, collaborative and eager to jump in where needed. You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of client engagement, growth and retention in a fast-paced environment. Comfortable in a start-up environment, ready to pivot when needed, and excited about playing acentral role in the future of the team and SourceDay as whole. 3+ years in Customer Success, Relationship Management, or similar role. Experience in client- facing role with a background that could be from client support, account management, project. management, manufacturing that has seen you strive for successful outcomes.

Major Account Support Specialist (11 AM - 8 PM CST…

ShipStation
Austin
2 weeks ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

User Success Specialist - Phone Speciality

ShipStation
Austin
2 weeks ago
As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams. You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $41,217
Min: $29K
Max: $75K
Operations Associate $52,757
Min: $28K
Max: $78K
Office Manager $53,248
Min: $36K
Max: $72K
Sales Operations Analyst $59,329
Min: $40K
Max: $110K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $63,578
Min: $25K
Max: $134K
Business Analyst $72,713
Min: $48K
Max: $115K
Client Success Manager $73,034
Min: $35K
Max: $125K
Customer Support Manager $85,129
Min: $60K
Max: $130K
Operations Manager $87,370
Min: $45K
Max: $140K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Business Intelligence Analyst $95,692
Min: $80K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Director of Operations $129,009
Min: $85K
Max: $185K
Director of Customer Success $138,058
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $201,714
Min: $110K
Max: $300K

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