Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

12

Senior Support Engineer

SailPoint
Austin
1 day ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager

Cloudflare
Austin
1 day ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Technical Support Engineer - Spanish Speaking

IT Technical Billing Lead

IT Operations Engineer - Linux

Team Lead, Customer Success Manager

IT Procurement Specialist

IT Billing Applications Manager

IT Support Technician

Load 4 more jobs8 jobs at Cloudflare

Senior Customer Success Manager

Optimizely
Austin
2 days ago
+13
Be the ROI-focused trusted advisor for a portfolio of mid-market customers to help them build successful experimentation programs. Tackle customer challenges with curiosity, empathy, and strong problem solving skills. Strategize to secure executive visibility of Optimizely business results leading to increased renewal rates. Lead customer meetings including business reviews and program maturity assessments. Work cross-functionally with Sales, Professional Services, Technical Support, and Product to accomplish customer goals. Use data to spot patterns preemptively to improve the organizational usage and adoption of the Optimizely platform. Engage with Optimizely’s product team to translate customer feedback into product requirements. Earn the trust of your customers which helps generate customer references and referrals. Ruthlessly prioritize a portfolio of 50-80 customers to maximize the effectiveness of your time.

Senior Customer Solutions Engineer

Duo Security
Austin
2 days ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements. You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO). You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support.

Manager, Customer Success

Network Engineer

CLEAR
Austin
4 days ago
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Integrated Operations Center Manager

CLEAR
Austin
4 days ago
Leading a team that will analyze, triage, resolve, and escalate production/security issues as the first point of contact for the Clear platform and its partners. Reviewing and improving incident triage and escalation policies and procedures. Communicating with internal business teams to ensure a high level of service availability is maintained for our platform. Partnering with the Site Reliability Engineering team to improve the effectiveness of our monitoring and alerting platform. Ensuring that external and internal SLAs are met. Prioritizing incident,security and site operations project backlogs. Working cross-functionally with Infrastructure, Security and Engineering teams on long term projects. Working with Engineering, Site Reliability Engineering, Security Engineering,and Infrastructure Engineers in generating new runbook procedures. Coordinating day to day operations of a 24x7 team including team handoffs, scheduling, vacation, and sick-day coverage. Mentoring the career and technical growth of IOC team members.

Cloud Support Engineer, IdentityNow

SailPoint
Austin
4 days ago
+18
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Technical Account Manager

Rapid7
Austin
5 days ago
+24
Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

Incident Response Analyst

CLEAR
Austin
1 week ago
Investigate, analyze, contain, and report IT security incidents in accordance with the incident response plan. Be a part of the incident response on-call rotation, which may include weekends and holidays. Create documentation and contribute to process build out for incident response. Help enhance and mature incident response practices. Work with and assist employees with security questions or escalations. Perform network/system forensic investigations. Learn and cross train in all CLEAR technologies. Conduct internal and external security audits. Recommend and install appropriate tools and countermeasures. Define, implement and maintain corporate security policies. Work with key business leaders to help identify critical assets and their protection.

Desktop Support Associate

SailPoint
Austin
1 week ago
+18
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Install and configure new equipment, particularly laptop and desktop computers. Assist with administering new and existing systems and software. Document processes and take inventory of systems. Recommends hardware and software solutions, including new acquisitions and upgrades. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects.

Customer Success Engineer

SpyCloud
Austin
1 week ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Technical Research Architect (Cloud Security Resea…

NSS Labs
Austin
3 weeks ago
+32
The cloud research architect is a hands-on technologist and should be comfortable working with, and having an opinion about, products from industry-leading vendors. The position involves fielding varying levels of technical inquiry from NSS’ enterprise customers as well as writing research reports/blogs that build on NSS’ extensive product test data and primary research data. This is not an entry-level position. Your proven practical expertise will drive efforts related to the development of research that fuels pertinent enterprise-client discussions and aids in the development of NSS’ world-class test methodologies. You will be part of company that is chartered with making a difference in the world of cybersecurity. The ideal candidate must possess a good understanding of technology trends and the underlying competitive environment, be interested in, and skilled at, writing and communicating to various audience levels. Perhaps most importantly, the right candidate must desire to advance transparency and accountability within the cybersecurity industry.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,450
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+34
Information Technology, Machine Learning

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