Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

75

Customer Success Manager

Kazoo
Austin
2 hours ago
Our ideal candidate has led complex customer relationships, has a deep understanding of software implementation, and understands how to build customer service processes and practices that will scale and grow with the business. This role will lead all levels of customer implementations and ensure customer relationships are win-win and will continue long-term. This role has a huge impact on customer retention. We serve to make our customers look good with their employees so exceptional service is a priority. Work fast, make quick yet informed decisions, have fun, connect with smart people, and leave feeling energized for more!

Manager, Customer Success

AlertMedia
Austin
5 hours ago
+16
Develop strategic plans to achieve target renewal goals, identify/minimize customer churn, and support the Customer Success Team in achieving company goals. Build strong relationships with our customers, acting as Executive Support for key customers. Scale and manage a team of CSM Leaders. Act as Executive Support for key customers. Work with CSMs to identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Establish system for tracking metrics and operational cadence of reviewing with the team. Train new CSMs and enhance the training process and materials. Partner with Marketing to build out our customer reference program. Provide quick and responsive ongoing technical and administrative support to our clients.

CUSTOMER SUCCESS SPECIALIST

Drillinginfo
Austin
7 hours ago
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

Customer Support Specialist, Mineralsoft

SYSTEMS ADMINISTRATOR

Vice President Client Success

Social Solutions
Austin
7 hours ago
+26
Over 90% of our revenue comes from our existing customer relationships. Therefore, Customer success and retention is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving significant value from our services. As such, we need a senior executive to own driving success for our customers as well as optimizing our recurring revenue. As a member of the Senior Leadership Team, this role includes responsibilities for Customer Success activities (e.g., on-boarding, adoption/expansion, advocacy, retention, renewals, and supporting our sales team with up-sells/cross selling, etc.) and financial responsibly over recurring revenue.

Systems Administrator

Customer Support Specialist (2nd Shift)

Tier 1 Customer Support Specialist

Customer Success Manager

BigCommerce
Austin
7 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Perform other duties and assignments as required.

Technical Account Manager

Technical Support Representative

Customer Success Manager

LogicMonitor
Austin
7 hours ago
+63
The Customer Success Manager is responsible for partnering with, and ensuring the long-term success of, LogicMonitor’s clients. The Customer Success Manager is responsible for developing and managing LogicMonitor’s post-sales relationship with assigned accounts. The Customer Success Manager is the primary point of contact for LogicMonitor’s accounts and is responsible for all aspects of client account success, including training, on-boarding, implementation, retention, growth and longevity. The Customer Success Manager is the primary point of contact for escalations and is responsible for continual development and nurturing of assigned accounts, identifying and planning for account evolution within the LogicMonitor solution, and for the overall success of assigned accounts.

Enterprise Customer Success Manager

Renewals Specialist

Renewals, Team Lead

Operations Analyst

Load 1 more jobs5 jobs at LogicMonitor

Senior Support Engineer

SailPoint
Austin
1 day ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Payments

Blackbaud
Austin
1 day ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Director, IT Infrastructure and Operations

Manager, IT Change Management

Senior Engineer, Unified Communications

IT System Operations Technician

Customer Support, Associate

Load 7 more jobs11 jobs at Blackbaud

Associate Technical Support Engineer

Khoros
Austin
1 day ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Customer Success Manager

AlertMedia
Austin
1 day ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Professional Services Consultant

ThousandEyes
Austin
1 day ago
About ThousandEyes

Systems Architect

Vista Consulting Group
Austin
1 day ago
+32
 As part of the IT Infrastructure Team, this role is responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines infrastructure software and hardware solutions to achieve Vista's objectives.

Director, IT Business Systems

Vista Consulting Group
Austin
1 day ago
+32
This individual will have a diversified background of IT & functional experience, demonstrated project management acumen and excellent vendor management skills, be a strong people leader, in addition to a holistic, service-oriented approach to business relationship management. As a member of the IT Leadership Team, the role contributes to the development and execution of the overall IT strategy and ensures its alignment with Vista Equity Partner's business strategy.

Onboarding Consultant

TrendKite
Austin
1 day ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Senior Customer Success Manager

Optimizely
Austin
2 days ago
+13
Be the ROI-focused trusted advisor for a portfolio of mid-market customers to help them build successful experimentation programs. Tackle customer challenges with curiosity, empathy, and strong problem solving skills. Strategize to secure executive visibility of Optimizely business results leading to increased renewal rates. Lead customer meetings including business reviews and program maturity assessments. Work cross-functionally with Sales, Professional Services, Technical Support, and Product to accomplish customer goals. Use data to spot patterns preemptively to improve the organizational usage and adoption of the Optimizely platform. Engage with Optimizely’s product team to translate customer feedback into product requirements. Earn the trust of your customers which helps generate customer references and referrals. Ruthlessly prioritize a portfolio of 50-80 customers to maximize the effectiveness of your time.

IT Support Specialist

MongoDB
Austin
2 days ago
+41
MongoDB is seeking the newest member to join their IT Support Team. You will join an existing team that provides technical support for all of our global offices and remote staff. This role covers support for the US West / APAC East region and is based in Austin, TX. Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart

Customer Support Representative (Part-time)

RigUp
Austin
2 days ago
+24
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation

Customer Support Representative (Evenings)

Sourcer - Oil and Gas

Contractor Onboarding Specialist

Director Enablement & Training

Customer Support Manager

Load 2 more jobs6 jobs at RigUp

Executive Assistant

Vista Consulting Group
Austin
2 days ago
+32
The Executive Assistant will be responsible for providing high-level, administrative support to several busy senior level executives within the company: Including, but not limited to, managing their schedule, meetings and travel. This position requires that you are highly organized, can juggle many tasks at once, are not easily overwhelmed, and are comfortable interfacing with all levels of internal management and staff as well as outside clients, vendors and candidates in a fast-paced environment. The Executive Assistant maintains and protects highly confidential corporate information, is the first point of contact in person and on calls for executives from internal departments and external clients, and works independently with minimal supervision or direction. The Executive Assistant is a trusted and effective partner to the Executive team and a helpful and willing contributor to the Administrative team.

Director, Go-To-Market

Vista Consulting Group
Austin
2 days ago
+32
We are searching for a Director of Go-To-Market, who will operate as the "go-to-market captain" for a group of Vista portfolio companies. As a captain, this individual works side by side with c-suite executives within the portfolio, focusing on heads of sales/marketing, to identify which strategies and Vista Best Practices can be leveraged and to drive business results. Working closely with the Value Creation Director, the captain serves as the subject matter expert and driver for GTM strategy within their companies, acting as the lead on efforts to improve sales productivity, process and tools, and bringing in VCG experts on Marketing, Sales Enablement, Strategy & Customer Success to create processes that enable the full GTM ecosystem. With the expertise this individual brings to the role, they will also help to create and shape Best Practices, develop and grow executive talent within Vista family companies, and strengthen connections between businesses in the Vista ecosystem. Given its scope and reach, this role offers unlimited potential to leverage expertise and have lasting impact within organizations.

Director, Technology Consulting

Vista Consulting Group
Austin
2 days ago
+32
Understanding product and technology maturity and their ability to support the investment thesis is critical to success and long-term value creation. The Director of Technology Consulting will partner with other team members to advise portfolio companies to achieve transformational success, by improving or changing their technology organization, stack and processes aligned with the value creation plan. In addition, this individual will partner with other members of the Product and Technology practice to provide acquisition guidance, market and technical due diligence, technology roadmap assessments and technology and organizational integration planning.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,450
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+34
Information Technology, Machine Learning

Austin Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Austin
LOCAL GUIDE
Best Software Engineer Jobs in Austin
LOCAL GUIDE
Coolest Tech Offices in Austin
LOCAL GUIDE
Best Sales Jobs in Austin
LOCAL GUIDE
Best Perks at Austin Tech Companies
LOCAL GUIDE
Best Data Science Jobs in Austin
LOCAL GUIDE
Best Marketing Jobs in Austin
LOCAL GUIDE
How to Find a Job in Austin Tech
LOCAL GUIDE
Women in Austin Tech
LOCAL GUIDE
New Tech Companies in Austin
LOCAL GUIDE
Best Tech & Startup Internships in Austin
LOCAL GUIDE
Best Austin Design Jobs