Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

14

Account Architect

TrendKite
Austin
4 days ago
+20
What we do: TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. Thousands of the world’s top brands, including Google, Patagonia, Nokia, Marriott and Hershey rely on TrendKite to manage their digital PR

Managed Services Consultant

TrendKite
Austin
6 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Support Manager, Data Quality

TrendKite
Austin
1 week ago
+20
Manage the day-to-day operations of a local team of Data Quality Analysts. Coordinate the work of an offshore team of analysts and researchers. Ensure that all requests to the team are properly ticketed, tracked, and resolved within agreed response times. Report weekly on the volume and types of requests handled and team performance metrics. Proactively analyze problems handled by the team to spot trends or signs of other problems. Investigate the root causes of issues and work closely with internal teams and vendors to resolve them. Work closely with product management to provide data support for new features.

Account Manager, Enterprise

TrendKite
Austin
1 week ago
+20
Previous experience, minimum of 5 - 7 years, in owning a book of business upwards of at least $2M annual bookings. Solid experience and understanding of renewal, upsell and churn drivers in a B2B SaaS subscription business. Demonstrated experience of negotiation and identifying upsell opportunities. Successful track record of consistently achieving 95% or higher customer retention, driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value. Customer success management experience from onboarding customers through adoption, retention and account growth.

Enterprise Customer Success Manager

TrendKite
Austin
1 week ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Support Representative

TrendKite
Austin
1 week ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Account Manager, Mid Market

TrendKite
Austin
1 week ago
+20
Understand the goals of the client and their decision maker; where necessary, coach and counsel the client on what the goals should be. Proactively suggest better approaches for the practitioner so they become the trusted partner of the PR professional on how earned media can impact other media, and the key metrics that they should be tracking. Proactively build and foster relationships with people within the clients’ organization beyond the POC. Without assistance, come up with creative options during the negotiation phase to ensure the renewal is secured. Proactively identify signs that client may not want to renew, and develop strategies to overcome these objections before they even occur. When necessary, project lead cross-functional teams to resolve client issues. Take a leading role in trainings. Proven Success achieving GRR an Upsell quotas.

Customer Onboarding Specialist

GoDaddy
Austin
1 week ago
+28
The Onboarding Team is core to Main Street Hub’s products, and Platform Operations Specialists are technical experts who set our customers up for success on their social media and review platforms. We research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented...

Account Manager, SMB

TrendKite
Austin
1 week ago
+20
What we do: TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. Thousands of the world’s top brands, including Google, Patagonia, Nokia, Marriott and Hershey rely on TrendKite to manage their digital PR

Manager, Mid Market Accounts

TrendKite
Austin
1 week ago
+20
What we do: TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. Thousands of the world’s top brands, including Google, Patagonia, Nokia, Marriott, and Hershey rely on TrendKite to manage their digital PR

Onboarding Consultant

TrendKite
Austin
1 week ago
+20
What we do: TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. Thousands of the world’s top brands, including Google, Patagonia, Nokia, Marriott and Hershey rely on TrendKite to manage their digital PR

Customer Success Manager, OEM/Franchise Programs

Modernize
Austin
1 week ago
+24
In this position, you will identify and implement strategic partnerships which drive indirect (i.e outside of our internal sales channels) revenue and profit. Your knowledge of sophisticated partner development and cross-functional program management will be put to the test as you formulate and test creative concepts. Working in a highly collaborative team environment with the EVP of Business Development and other senior leaders, you will participate in the quarterly business cadence for setting and pursuing business goals. We are seeking applicants that have a passion for driving creative ideas through to sustainable revenue.

Customer Success Manager

Modernize
Austin
1 week ago
+24
Modernize is looking for a Customer Success Manager to join the Regional ($5M to $20M sized customers) Customer Success Team. The Customer Success Manager role presents the ideal opportunity to further develop your account management skill set as you work to ensure the success of our largest portfolio. You will work collaboratively across internal departments to orchestrate the delivery and optimization of our services to an individual account base. You will serve as a subject matter expert on Modernize’s digital marketing and lead generation solutions and help develop and execute strategies and tactics designed to maximize desired outcomes for our customers, ensure ROI, drive customer retention, increase revenue, and create high customer satisfaction.

Client Success Manager

Austin
2 weeks ago
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,429
Min: $29K
Max: $55K
Operations Associate $51,605
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $52,457
Min: $25K
Max: $85K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $69,078
Min: $35K
Max: $110K
Business Analyst $75,430
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $80,846
Min: $37K
Max: $130K
Operations Manager $90,997
Min: $45K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $130,364
Min: $95K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $204,400
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+20
Big Data, Marketing Tech
+15
Fintech, Real Estate
+23
HR Tech, On-Demand

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