Austin Tech Jobs and Startup Jobs

20

Manager - Customer Success

OutboundEngine
Austin
1 day ago
+27
Managing the day-to-day operations of a team comprised of both Local Customer Success Representatives and Outsourced partners.  Driving team KPIs including customer satisfaction, net promoter score, renewed mrr, sourced referrals, and upsell mrr.  Training and developing front line reps towards their individual career goals both inside and beyond OutboundEngine.  Fostering a supportive, engaged, and thoughtful team environment. Working with other members of the customer success leadership team to diagnose and resolve operational and interpersonal problems.  Acting internally as the voice of the customer success team and the customers themselves in meetings and projects with other stakeholders across the company.  Developing and leading trainings on customer success principles, new processes, and other areas as the need arises. 

Customer Success Representative

OutboundEngine
Austin
2 days ago
+27
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction. 

eCommerce Software Support Engineer

Adobe
Austin
2 days ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Customer Support Specialist I

GoDaddy
Austin
3 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Director of Customer Support

Tiger Pistol
Austin
4 days ago
+15
We are currently seeking a Director of Client Support, to lead our team into a new era of growth. As the Director, you will be responsible for setting the standards by which we communicate with and support our customers, establish and monitor metrics for success, develop a career pathing and performance management plan, and work closely with other department leaders to ensure fluid cross functional information sharing.

Executive Assitant

AdAction Interactive
Austin
4 days ago
+22
The Executive Assistant should be experienced in handling a wide range of administrative and executive support tasks and must have the ability to interact with staff at all levels, while remaining highly professional, flexible, proactive, resourceful and efficient. This is an exciting opportunity that calls for an ambitious personality, one who can think independently, and requires an individual that’s both charismatic and trustworthy. The objective is to employ someone that craves a full workload and can be committed to helping the executives be at their very best.

Technical Account Manager

Adobe
Austin
6 days ago
+57
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment. A person in this role must possess customer-facing and communication skills that enable you to represent Adobe best within a customer’s environment, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.

Sr. Manager, Customer Success, Americas

Adobe
Austin
6 days ago
+57
Responsibility for owning the Americas Magento Customer Success team – a hand on second-line management role. In addition to strong Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers. Communicate the value proposition for the Magento platform and understand how it can be applied to address specific customer needs across geographies and vertical markets. Be responsible for delivering low gross churn, high software adoption, expansion of additional products and high customer happiness/net promoter scores in the Americas. Own the customer experience. Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.

Senior Technical Support Engineer

Khoros
Austin
1 week ago
+53
Monitor requests through multiple channels including email and phone, providing support and responding to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Customer Experience Associate

Khoros
Austin
1 week ago
+53
We are building a new, innovative team of Customer Experience experts designed to be an integral part of cross-functional sales teams having differentiating, solutions-focused discussions with our Customers. These teams help Customers define their vision for their own Customer Experience, craft the just right Khoros Professional Services packages to ensure Khoros software delivers on those Customer Experiences, and are strong examples of what it is to be a Khoros Customer.  The Customer Experience Associate is a critical member of the cross-functional team. Key focus areas include helping gather clear business and technical requirements from Customers and then matching those requirements to either standard services offerings or supporting Services Architects in the development of custom services solutions for customers.  Customer Experience Associates will contribute to clear and concise visions and presentations associated with active sales opportunities that are delivered to prospects as part of a solutions sales process. This position requires someone who is quick thinking, flexible, creative, and analytical. The ability to research, learn and quickly leverage complex information to share with our Customers is a key component of this position.

Retention Specialist

GoDaddy
Austin
1 week ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive on-boarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Senior Operations Engineer

Khoros
Austin
1 week ago
+53
Khoros is seekinga Senior Operations Engineer to add to our growing TechOpsteam. The Senior Operations Engineerwill support our Community application and work heavily with AWS infrastructurewhile integrating with a distributed team spread throughout Portland, SanFrancisco, and remote offices.

Pricing Manager

AlertMedia
Austin
1 week ago
+32
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Customer Success Specialist

REX
Austin
2 weeks ago
+29
Build relationships, generate excitement, and share REX’s value proposition with prospective customers. Respond to and convert inbound leads, which include phone calls and written inquiries (e.g. chat, email); collaborate with team members to ensure phone shifts are covered. Partner with the sales team to secure new customer appointments, generate sales activity reports, coordinate transactions, and prepare agreements. Comply with REX policy and all state/legal statutes.

Real Estate Agent Assistant

REX
Austin
2 weeks ago
+29
Build relationships and generate excitement about REX with existing customers. Provide exceptional support to current sellers by anticipating their needs, monitoring home sale activity, and ensuring marketing is performing optimally.  Assist the Listing Agent with listing duties such as preparing addendums and agreements, reviewing pricing and comps, and ensuring the escrow-dependent tasks are completed timely for a successful close. Serve as the company's liaison with all of the parties (lenders, appraisers, inspectors, etc.) involved in the sales transaction. Document tracking for large volume of real estate transactions. Manage projects to get a home listing live on REX’s website, which includes creating content, submitting vendor work orders, and scheduling showings and open houses.

Associate Real Estate Listing Agent

REX
Austin
2 weeks ago
+29
Build relationships and generate excitement about REX with existing customers. Provide exceptional support to current sellers by anticipating their needs, monitoring home sale activity, and ensuring marketing is performing optimally . Assist the Listing Agent with listing duties such as preparing addendums and agreements, reviewing pricing and comps, and ensuring the escrow-dependent tasks are completed timely for a successful close. Serve as the company's liaison with all of the parties (lenders, appraisers, inspectors, etc.) involved in the sales transaction. Document tracking for large volume of real estate transactions. Manage projects to get a home listing live on REX’s website, which includes creating content, submitting vendor work orders, and scheduling showings and open houses. Host showings and open houses as needed. Comply with REX policy and all state/legal statutes.

Customer Experience Manager

ActiveProspect, Inc.
Austin
2 weeks ago
+23
ActiveProspect is seeking a Customer Experience Manager to join our small, but fast-growing company. Our Customer Experience Manager will work on the Client Success team to efficiently manage the customer life cycle of our pay-as-you-go (PAYG) segment to improve the overall user experience and make these users raving fans of all things ActiveProspect. We're a collaborative organization with an emphasis on iteration and learning. We’re looking for someone who’s excited to work with interesting technologies in a startup culture, to have an immediate impact on customer retention and product experience, and is ready to rise to the challenge of a growing organization. Sound like you? Keep reading!

Senior Technical Account Manager

Khoros
Austin
3 weeks ago
+53
The Senior Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today's ever-changing social landscape, we need someone who's up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is definitely experience that's needed to succeed. If your background includes a strong social web interest, that's a serious plus!

Associate Technical Account Manager

Khoros
Austin
3 weeks ago
+53
The Technical Account Manager role has a strong technical aptitude and is responsible for the overall success of their customers. In today's ever-changing social landscape, we need someone who's up-to-date on the latest and greatest web tools and platforms. To do so, we use Web 2.0 architecture, REST APIs, JSON, XML, relational databases and networking in our day to day lives. This means a proficiency with programming, scripting languages, and database construction is definitely experience that's needed to succeed. If your background includes a strong social web interest, that's a serious plus!

Customer Support Associate

SelfMade
Austin
2 months ago
+12
In this role you will be supporting our Customer Success initiatives. Initially, this means making sure that all of our partners are set up with the various tools we need to run their marketing campaigns. Whether that’s by jumping on a call and doing screen shares or building walk-throughs to decrease friction for our partners, your goal is making sure the tech and logistic aspects of on-boarding are seamless. You will also support day-to-day admin needs, including billing and tech support.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,559
Min: $25K
Max: $118K
Client Success Manager $74,114
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $88,810
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,028
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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