Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

14

Retention Specialist

GoDaddy
Austin
7 hours ago
+28
Speak with customers who have indicated a desire to cancel their subscription, listen to their feedback, communicate the value of remaining a Main Street Hub customer, and design solutions to help them remain onboard. Provide personalized, positive support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high-quality customer service resulting in meeting or exceeding the monthly goals associated with the Retention Specialist role every month. Develop and maintain deep expertise of Main Street Hub products and best practices to provide value to customers. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Head of Guided Products & Services Sales and M…

GoDaddy
Austin
1 day ago
+28
The Guided Products & Services (GPS) business is one of the key investment and growth areas at GoDaddy and includes our Professional Website Services (PWS) and GoDaddy Social (formerly known as Main Street Hub), as well as an emerging line of new services. GoDaddy customers are engaged in over 53 million entrepreneurial endeavors, and at least 40% will hire someone to build them a site. Even more will struggle without help or under-utilize the marketing tools at their disposal due to lack of time, know-how, or confidence. As the Head of GPS Sales & Marketing, you will be the audience leader for these customers who need a little more hands-on help, and responsible for growth and performance of this segment.

Customer Support Specialist II

GoDaddy
Austin
2 days ago
+28
Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Able to work autonomously on day-to-day work and special projects or initiatives. Out of office coverage for account managers including but not limited to all inbound phone calls/emails, as well as completing or scheduling performance kits, marketing kits, or update calls. Take ownership of assigned pooled accounts and provide proactive quarterly outreach in attempts to retain and possibly upgrade customers to a higher service level. Perform other assigned tasks that will be designated to level 2 as needed and handle Level 1 work as necessary.

Client Operations Specialist

EZ Texting
Austin
4 days ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Desktop Support Specialist

TrendKite
Austin
5 days ago
+20
Provide high level of customer service. Provide phone and deskside support to end users across the globe. Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary. Take ownership of issue\request through resolution or escalation. Assist in the installation, conversion, upgrade, and development of implementation plans that ensure minimal impact on end users. Analyze hardware and software problems, perform troubleshooting per approved procedures, identify alternative solutions and take appropriate corrective action. Perform hardware and software setup, configuration, and testing per current standards and approved procedures. Identify opportunities to support manual processes and provides cost-benefit analysis of automated solutions. Help create and maintain system support documentation.

Customer Support Representative

TrendKite
Austin
5 days ago
+20
We’re looking for a customer centric, collaborative, problem solver to join our Customer Success Team as a Customer Support Representative (CSR). The CSR works directly with customers to enhance the relevance and value of their TrendKite experience, specifically by creating and optimizing their implementation of the TrendKite platform by providing customer care through troubleshooting and Boolean logic. CSRs field requests through online chats or customer calls to clarify requests. They also support and work with our internal functions such as Account Managers, Customer Success Managers, and Onboarding Consultants.

Managed Services Consultant

TrendKite
Austin
5 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Strategic Services Account Executive

Khoros
Austin
5 days ago
+52
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

Client Success Specialist

Tiger Pistol
Austin
6 days ago
Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. Our technology is built to automate the setup, publication and optimization of Facebook and Instagram ads at scale. In support of our growth, we are looking to hire a Client Success Specialists (CSS) for our Austin, TX office. This role will provide support and training to platform users as well as end advertisers. RESPONSIBILITIES Providi

Client Success Manager

EZ Texting
Austin
6 days ago
+35
The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer’s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Onboarding Consultant

TrendKite
Austin
1 week ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Customer Success Representative

OutboundEngine
Austin
1 week ago
+21
In the Customer Success Representative role, you are responsible for all aspects of customer care, including but not limited to: onboarding new customers, following up after initiation of services and continued support throughout their partnership with OE. You are responsible for cultivating the relationship with the customer by continually educating them on the benefits of additional services, assisting customers via phone or email by answering questions and resolving issues in a timely manner. This is one of the most important positions in the company, to be successful you must be a self starter, 100% customer focused, detail oriented, organized and strive to learn new things on a daily basis!

Customer Service Representative

Dropoff, Inc.
Austin
2 weeks ago
+16
Company Overview Dropoff is a same-day, last mile delivery service that enables businesses across industries to meet rising expectations for faster deliveries. Through our proprietary technology platform and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension of any business and a true logistics partner. Dropoff Tracker increases enterprise businesses’ visibility into all of their deliveries, with details of all

Customer Success Manager - Austin

OneSpot
Austin
3 weeks ago
The OneSpot Customer Success team is growing! We’re looking for an experienced SaaS Account / Customer Success Manager to join our Austin office. This role reports to the SVP of Customer Success and will be charged with the management, retention and growth of strategic accounts. You will own accounts after the sale and work with the product and integration team to make sure that OneSpot clients are successful and view OneSpot as an invaluable partner.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,626
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+20
Big Data, Marketing Tech
+34
Information Technology, Machine Learning

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