Austin Tech Jobs and Startup Jobs

20

Customer Success Manager

SailPoint
Austin
1 day ago
+32
The Customer Success Manager is responsible for customer retention and satisfaction, building and managing business relationships between SailPoint and assigned customer accounts.    This role serves as a customer advocate for many accounts by helping our customers achieve success through the use of SailPoint’s product and services.  This role is all about customer satisfaction and is not a quota carrying sales position.

Senior Security Compliance Analyst

Duo Security
Austin
5 days ago
+13
You will recommend and help develop appropriate information security policies, standards, procedures, checklists, and guidelines using industry-recognized security concepts, frameworks, and standards tailored to meet the requirements of the organization and assist IT process owners in the creation and maintenance of these policies/procedures. You will provide approved responses to client compliance inquiries and maintain library of responses. You will work closely with departments, subject matter experts, vendors, & auditors/assessors to continuously identify and manage risks while ensuring readiness to satisfy internal & external audit requirements. You will work with various departments to ensure controls-related documentation in support of information assurance and compliance activities is maintained. You will coordinate evidence gathering within Security and all business units.

IT Technical Billing Lead

Cloudflare
Austin
5 days ago
+21
The IT Billing Technical Lead will manage and coordinate activities concerning Cloudflare’s self-service subscription billing platform including, but not limited to: researching functionality inquiries, managing enhancement requests, providing support for billing system releases and upgrades, and leading the triage and resolution of issues.

Billing Systems Analyst & Solution Architect

Technical Support Engineer - Multilingual Preferred

Atlassian Tools Administrator

IT Security Manager

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Network Engineer

CLEAR
Austin
5 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Incident Response Analyst

CLEAR
Austin
1 week ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
1 week ago
+33
Technical Operation Analysts are responsible for ensuring our customer base is operational and functioning. In this role you will interact with customers to establish, fix, or expand their SecureLink deployment. This role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. Working with our technical operations team provides a unique experience, allowing you to become technically versed in many areas. 

Manager, Education Services Delivery

SailPoint
Austin
1 week ago
+32
Lead the Education Services Delivery function, reporting to the Education Services Director. Work across all lines of business to drive Education Services Delivery portfolio of solutions that enable highly effective knowledge transfer and learning for our customers, partners, and internal associates in the most effective and efficient way. Partner closely with teams throughout the organization to ensure that training delivery offerings are aligned with business objectives and anticipate future needs. Track, monitor, and report on key education metrics, such as individual and enterprise content consumption rates, year-over-year education services growth, instructor utilization, etc., to determine the impact and effectiveness of education programs and offerings. Manage and build Education sales pipeline and accurately forecast quarterly sales achievement using SFDC. Collaborate with field marketing teams to design, document and communicate training offerings and programs that can be leveraged by all regions.

Office Administrator

SailPoint
Austin
1 week ago
+32
In this role, you will provide administrative support to a rapidly growing Austin software company. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with a strong work ethic. Attitude will be at least as important as skill set in the selection of this person.  We are looking for someone that is self-motivated and self-directed who is comfortable taking initiative to identify and solve problems.  The successful candidate will have a “can-do” attitude and will be comfortable doing whatever needs to be done to make the office run well.

Underwriting & Customer Service Specialist

Cerity
Austin
1 week ago
+15
Reporting to the Manager, Underwriting & Compliance, this position will support all of Cerity’s insurance-related activities, particularly Customer Service, Underwriting and Compliance. Specific duties include: Direct customer service (both telephonic and live chat) as well as assisting more junior staff with both underwriting concepts and customer service standards in support of same Drafting and implementing process and workflows for policy

Security Assessment Analyst

SailPoint
Austin
4 weeks ago
+32
In this role, you will provide essential support to the pre- and post-sales teams at a rapidly growing Austin software company. You will complete security questionnaires and assessments and assist in the completion of RFP responses with a specific focus on the security of our products and services and the security and privacy controls within our company. You will review a request document and then develop a plan and schedule for the response, create and provide necessary content, and produce full and final security assessments for submission. The nature of work requires an understanding of technology and regulatory issues and a meticulous attention to detail. Our work environment is casual and fun, but we also work hard. The ideal candidate will be positive, proactive, assertive, and innovative, with well-developed writing skills.

Customer Success Engineer

SpyCloud
Austin
1 month ago
+21
You are a trusted advisor to customers on how they can derive the most value from SpyCloud. Working closely with our internal teams, you ensure they are aligned to deliver the most customer value. Your fantastic interpersonal skills enable you to develop relationships that allow you to be a strong advocate for your customer. You are highly organized and manage customer status updates with ease, synthesizing the efforts of other teams to ensure clear communications and expectations. You are able to present to any audience, technical or non-technical and can present to any level within an organization. Based on customer feedback, you create policies and procedures to ensure a consistent, high quality of service.

Director, Technical Customer Success (Director, Te…

Rapid7
Austin
1 month ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Technical Support Engineer

Rapid7
Austin
1 month ago
+24
Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. Serves as the liaison between Rapid7 and the customer. Follows up, tests, and troubleshoots as necessary. Partners with development team on root cause analysis.. Keeps customer informed of case resolution.  Interacts closely with other departments to provide first hand feedback from customers..

Customer Success Representative

Rapid7
Austin
1 month ago
+24
The Customer Success Representative will be responsible for renewals, adoption, and expansion related activities for a high volume of a transactional group of customers and partners. Their focus will be on responding to customer inquiries while working proactively to identify customers who are not taking full advantage of our solutions and customers who have upsell/cross-sell potential.

Client Success Representative

Adia
Austin
1 month ago
+23
Educate and enable clients to use the Adia platform autonomously. Collaborate with the rest of the Operations team to support delivery by representing client interests and resolving dispatch issues as orders are filled. Directly manage active clients and engage them for repeat bookings. Increase lifetime value for our clients by enabling them to use Adia to its fullest extent. Identify client needs and champion opportunities within our services. Customize product solutions to increase customer satisfaction. Monitor and analyze trends to anticipate future client needs. Collaborate with the Product, Marketing, and Sales teams to identify issues and solutions. Report to management on Client Success results and roadblocks.

Community Support Representative (hourly, full-tim…

Adia
Austin
1 month ago
+23
Work in the Adia operations portal to help onboard and manage the user experience. Bring a helpful attitude to your conversations with Adia users and navigate difficult and inquisitive phone communications with candidates who may not be tech savvy at all. Become an expert in the worker onboarding process bringing knowledge and guidance to your interactions with users and team members. Be curious about our app and how it works, and be willing to offer your insight for improvements. Be able to “build a car while you drive it”. Fulfill any other responsibilities that may arise in the context of a fast-moving company. Share user feedback and ideas with internal Product and Operations teams to make the Adia app the most user-friendly experience it can be.

Customer Support

Eden
Austin
1 month ago
+16
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude. Serve as the primary liaison between customers and service providers to create the perfect customer experience. Advocate customer needs internally to continuously improve the customer experience. Find innovative ways to enhance operations at Eden that help us better serve our customers. Think creatively about how to consistently surprise and delight customer offices.

Cloud Systems Administrator

SailPoint
Austin
1 month ago
+32
Cloud Systems Administrator is responsible for providing support and governance to critical internal infrastructure and applications both in the cloud and on-premise.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.

Cloud Support Engineer, IdentityNow

SailPoint
Austin
1 month ago
+32
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Operations CEO Office - Global Role

Adia
Austin
7 months ago
+23
Your activities will include:  1) Create ad-hoc materials for clients/investors and internal colleagues 2) Participate in calls/meetings and be fully responsible for follow up activities and to track activities down to completion 3) Lead weekly team calls and monitor teams KPIs bringing relevant topics to the attention of CEO 4) Perform research assignments and other ad-hoc assignments if required 5) Hands-on role: you will coordinate directly with the CEO, make decisions and then be fully responsible for executing them

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,751
Min: $29K
Max: $60K
Operations Associate $52,064
Min: $28K
Max: $78K
Office Manager $54,681
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $59,474
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,590
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,785
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $132,188
Min: $85K
Max: $185K
Director of Customer Success $138,568
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $184,250
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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