Austin Tech Jobs and Startup Jobs

78

Evangelism Events Manager

Unity
Austin
1 day ago
+10
The Unity Evangelism team is looking for an Evangelism Events Manager to join our Evangelism team managing events for our large and growing community of developers and interactive creators. These events include large scale day-long Unity developer conferences (300+ attendees), Unity training events for smaller groups, webinars, hackathons, and anything in between.  You will work with Unity evangelists, sales and marketing teams, partners, conference exhibitors, and other internal stakeholders to plan and execute evangelism activities from start to finish, driving adoption of Unity through the planning and execution of events, hacks, meetings, and more. If you have successfully worked on large events, are a self-starter, familiar with the gaming, AEC, or Media & Entertainment industries we want to hear from you!

Technical Support Engineer

Unity
Austin
1 day ago
+10
Ensuring all tickets within our ticket system are correctly actioned and processed within agreed SLA to provide a smooth and excellent customer experience. Actively managing customer expectations and requirements through the use of written and verbal communication and close collaboration with a global team. Creation and maintenance of customer facing documentation, with a “preventative” rather than “curing” mentality wherever possible.  Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate.  Management of live infrastructure. Fault finding and technical investigation of game server platforms and infrastructure. Communicate with vendors to check, maintain or replace hardware as well as help to identify and fix network related issues.

Technical Support Manager (2nd Shift)

WP Engine
Austin
1 day ago
+15
In this role, you will be responsible for the personal and professional development of the team, and should demonstrate a passion for supporting the platform that our customers (and WordPress developers!) Love. This person should find solving problems irresistible, enjoy working collaboratively in a fast pace, 24/7/365 environment and understand that delivering a world-class customer experience is at the heart of our business.

Windows Systems Engineer

Bright Health
Austin
1 day ago
+29
The Windows Systems Engineer is part of the End User Technology and Infrastructure Service Team that delivers desktop support for employees and network/server infrastructure support for the organization. We are responsible for deployment, monitoring, maintenance, security, development, upgrades and support of desktops, laptops, servers, handheld devices, printers, drivers, software, email, patches and operating systems within our environment.

IT System Operations Tech

Blackbaud
Austin
1 day ago
+41
The IT Operations Center acts as the starting point into Blackbaud Operations, managing incoming service requests and incidents for Blackbaud’s 45,000+ clients. Detail-oriented and disciplined, the IT Operations Analyst is focused on service request completion, incident detection and resolution, and providing excellent customer service in a dynamic & fast-paced environment. The ideal candidate is well versed in ITIL, a great communicator, and able to translate technical knowledge into actionable direction.

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Continual Service Improvement Manager

Senior Systems Engineer,

Lean Six Sigma Black Belt / Master Black Belt

Software Instructor

Director, Customer Success - Onboarding & Adoption

Load 7 more jobs11 jobs at Blackbaud

Tier 1 Customer Support Specialist

Social Solutions
Austin
2 days ago
+26
Achieve proficiency with ETOsoftware functionality. Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone. Respond to customer questions and concerns with speed, accuracy and professionalism. Assist in the development and maintenance of documentation for the help manual, knowledge base and online community. Troubleshoot and log defects . Record all customer interactions in Salesforce. Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Network Engineer

CLEAR
Austin
2 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Associate Technical Support Engineer

LogicMonitor
Austin
2 days ago
+63
The Technical Support Engineer (TSE) is the front-line tech support contact for LM product users and a key contributor to LM customer experience. As the primary interface on incoming client support issues, the TSE will log and own incoming support tickets from receipts to 100% resolution. The TSE will contribute to the product experience through resolving customer problems, educating users on LM functionality and providing useful solutions within the product to the customer.

Internal Systems Engineer

Business Systems Analyst

Customer Engagement Manager

RigUp
Austin
3 days ago
+27
RigUp is hiring a Customer Engagement Manager that will be responsible for leading a team of 5-7 individuals dedicated to partnering with our customers. We’re looking for a highly motivated individual who thrives in a fast paced environment and has a passion for building relationships with the men and women in the energy industry. Our ideal candidate for this role will be someone who has experience leading high performing teams and working in a high-growth environment. Sound like you? Keep reading. 

Tools & Technology Specialist

Managing Director - Solar, Wind and Renewables

Customer Engagement Specialist

Director Sales Enablement

Load 1 more jobs5 jobs at RigUp

Associate Customer Success Manager

BigCommerce
Austin
3 days ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Support Representative

Boomi Integrations Lead

UiPath
Austin
3 days ago
+34
In such projects you will design/architect & develop integration solutions by using different technologies such as: - Native Integration capabilities utilizing webservices, SOAP APIs offered within the enterprise systems. - iPaaS solutions such as Dell Boomi, Informatica, Celigo etc. - UiPath RPA techonology utilizing UiPath Robots and web services.

Senior IT Manager

Procore Technologies
Austin
3 days ago
+20
We’re looking for an experienced Senior IT Manager to scale, lead, and manage our IT Support and Service Desk teams as well as all IT Systems. This person will manage service delivery and support, implement and own a wide array of systems including email, calendar, chat, file sharing, networking, voice, video, and audio/visual solutions. You’ll provide a simple, pleasant, and productive user experience to your internal customers. A successful candidate is an expert in effectively leading and managing the design, implementation, and operation of support and service desk teams with a solid understanding of the service lifecycle.

IT Support Specialist

Customer Support Representative

Bilingual Customer Support Representative (French)

Director of Specialized Verticals

Enverus
Austin
4 days ago
Expected to lead from the front and by example. Minimal travel if located in Houston. Travel up to 30 to 50% if located in Dallas, Austin or Denver.  Manage team of hiring managers and own the weekly, monthly, and quarterly forecasting of new business. Responsible for leading a team of Account Directors, Account Executives and Account Managers in multiple locations and holding the team accountable for new business and renewal activities required to achieve individual and team targets. Recruit, develop and retain sales talent in both the APAC and EMEA markets to meet/exceed corporate goals. Manage key customer relationships and participate in closing strategic opportunities. Build and maintain key industry relationships. Drive higher bookings, product usage, and customer satisfaction through cross-functional management of the delivery, promotion, and adoption of high-value product assets. Collaborate closely with marketing, ensuring that the value of promotions and our solution is well-understood internally and externally to facilitate high awareness, faster sales, and better customer satisfaction. Be an outstanding external spokesperson for the company and its product lines.

GIS Administrator

Incident Response Analyst

CLEAR
Austin
4 days ago
+14
We are looking for an Incident Response Analyst to join our Advanced Cyber Capabilities team. Analysts must be agile, willing to learn, and able to think outside of the box in order to operate effectively in an ever changing threat landscape. The ideal candidate has a strong drive to solve security challenges and the desire to implement best-in-class security measures using cutting edge technology. 

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
4 days ago
+15
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Customer Success Specialist

ScaleFactor
Austin
4 days ago
+13
You are a multi-tasker and can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. You are technically competent and can read through messages quickly for content and routing to specific departments. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact in all areas of ScaleFactor, now and in the future.

Director, Digital Experience Optimization, On-Dema…

Optimizely
Austin
4 days ago
+13
As the Director of our On-Demand Services team, you’ll be in a unique position and on the front lines of some of the world’s most innovative company’s digital experimentation programs. You’ll collaborate with the Vice President of Global Professional Services and other stakeholders in other key organizations to help develop, manage and grow our ODS program and strategy. You’ll subsequently be managing the execution cycle of the test by working with our team of designers, developers, and QA analysts. You’ll help ensure that the ODS program is hitting its financial plan and guide decision making related to spending and scaling ODS operations.

Technical Operations Analyst (Customer L2-L3 Suppo…

SecureLink
Austin
4 days ago
+33
Technical Operation Analysts are responsible for ensuring our customer base is operational and functioning. In this role you will interact with customers to establish, fix, or expand their SecureLink deployment. This role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. Working with our technical operations team provides a unique experience, allowing you to become technically versed in many areas. 

IT Services Manager

Vista Consulting Group
Austin
4 days ago
+32
 Vista Equity Partners is seeking a talented IT Services Manager to provide operation and strategic oversight of the IT organization's procurement, supplier and asset management activities as well as Operations and Financial Analysis functions. This is an exciting role for a leader who is passionate about building a strong foundation of operational excellence in these key functions within our IT organization.  The successful candidate will have a strong background in IT procurement, supplier management as well as finance and operations.  In addition, they will have a holistic, service-oriented approach to business relationship management as this role provides foundational services across the enterprise. A strong affinity to leveraging data to inform decisions is desired.

Integration Support Specialist

Restaurant365
Austin
4 days ago
+19
Master R365 integration features and tools. Provide top-notch support to customers on integration-related topics. Ensure integration support tickets are responded to meaningfully and consistently; resolve problem tickets. Serve as an escalation point for the Onboarding team and a liaison between integration partners and internal developers. Validate data integrated into R365 software - pinpoint and correct any discrepancies. Learn, support, and maintain integrations for customers. Keep a strong client-focus in executing all functions of the job. Communicate effectively and respond to emails and inquiries within reasonable time frames. Team player attitude, work cross-functionally across multiple departments.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,751
Min: $29K
Max: $60K
Operations Associate $52,064
Min: $28K
Max: $78K
Office Manager $54,681
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $60,133
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,590
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,785
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,617
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,667
Min: $85K
Max: $185K
Director of Customer Success $138,568
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $184,250
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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