Austin Tech Jobs and Startup Jobs

61

Customer Success Specialist

ScaleFactor
Austin
12 hours ago
+13
You are a multi-tasker and can handle and deliver on competing priorities and deliverables. Your can-do attitude inspires your team and your speed in accomplishing tasks helps you thrive in a fast-paced, evolving environment. Your incredible attention to details enables you to identify and resolve problems quickly while you gather and analyze information accurately. You are technically competent and can read through messages quickly for content and routing to specific departments. You have the ability to take complex ideas and communicate them and your superior communication skills enable you to get your point across completely and effectively. Your adaptability and resourcefulness to drive results create a direct impact in all areas of ScaleFactor, now and in the future.

Office Manager

AlertMedia
Austin
12 hours ago
+29
Create a warm, welcoming atmosphere in the office while helping to keep day-to-day office operations running smoothly. Plan and execute all company events and celebrations, office-wide meetings and office relocations. Lead the all-employee communications effort on events, schedule, and reminders. Partner with receptionist on oversight and direction for food service, facilities, ordering office equipment and maintenance of clean and organized office environment. Serve as backup to the receptionist for lunch breaks and time off.

Customer Engagement Manager

RigUp
Austin
12 hours ago
+27
RigUp is hiring a Customer Engagement Manager that will be responsible for leading a team of 5-7 individuals dedicated to partnering with our customers. We’re looking for a highly motivated individual who thrives in a fast paced environment and has a passion for building relationships with the men and women in the energy industry. Our ideal candidate for this role will be someone who has experience leading high performing teams and working in a high-growth environment. Sound like you? Keep reading. 

Managing Director, New Verticals

Strategy and Planning Director, Operations

Senior Director, Operations

Customer Support Representative (Weekend Support)

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Customer Success Representative - Entry Level

Shipwell
Austin
2 days ago
+35
Do you have incredible attention to detail? Do you have excellent customer service skills? Do sleep better at night knowing that you made a difference today? If someone needs help, are you a calming influence to them? If so, you are the sort of person we want to hire as a Customer Success Representative (CSR) at Shipwell. Customer Success Representatives field calls and emails to and from our shipper and carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy!

Customer Success Analyst

Juniper Square
Austin
2 days ago
The Juniper Square Customer Success Analyst Team solves complicated problems, answers questions and is a trusted partner to our private equity customers. This team serves as the eyes and ears of Juniper Square, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. The Customer Success Analyst team partners closely with Customer Success Managers to ensure customer satisfaction, growth and retention.

Marketplace Operations Specialist

Worksmith
Austin
2 days ago
+22
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Professional Services Consultant

ThousandEyes
Austin
2 days ago
+21
You'll need to be a ThousandEyes product expert, with cross-platform integration experience, monitoring system expertise, and a strong foundation in Linux and core network architecture. You'll plan for and deliver on a wide range of engagement types, including implementation, configuration and documentation of monitoring services, end-user training, optimization, and third party systems integration. You'll need to be a jack of all trades who's polished and easy to put in front of a wide variety of customer roles - and need to love working for a growth stage company in the Digital Experience Monitoring space. You are an enthusiastic self-starter, intellectually curious and a fast learner, and a stickler for details, since you'll be working with some of the smartest operational people here that you ever have. You can think on your feet, create simple from complex, and produce credible documentation, and read patterns from data to infer conclusions. You’re both a good juggler - able to keep many projects moving forward without dropping them, and a good communicator.

Network Reliability Engineer

ThousandEyes
Austin
2 days ago
+21
Are a fast learner and comfortable working with new technologies. Are exceptional with network fundamentals and protocols such as TCP/IP, DNS, BGP, OSPF, and HTTP. Have experience with open-source network automation frameworks and building software to manage and monitor the network (common languages are Python and Go). Are familiar with various network hardware and operating systems. Have network security experience including network and application firewalls, IDS, IPS, and DDoS. Are comfortable working with Linux systems, containers and kubernetes.

Technical Support Representative

BigCommerce
Austin
2 days ago
+24
Provide outstanding phone, email, and chat based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. Communicate with the management team and developers to improve product functionality and resolve issues. Decrease incoming volume by striving toward first contact resolution and proactively on-boarding and advising customers on eCommerce best practices. Assist customers with common billing, invoice, and account issues. Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. Display high levels of professionalism and recurring interactions with departments inside and outside of the CSS organization.

Office Manager

Juniper Square
Austin
2 days ago
We are seeking a hands-on master of operations to help us achieve our mission by ensuring we have a productive, efficient, and enjoyable work experience for our 30+ employees in our Austin, TX office. We expect our historical rate of headcount growth to continue for the foreseeable future, which will entail doubling in the next year and potentially beyond. The ideal candidate thrives on bringing order to chaos, working in fast-paced environments where the only constant is change, and obsessing over how we design and operate our physical surroundings to help maximize team productivity and promote our company culture.

Director of Professional Services

Blackbaud
Austin
2 days ago
+41
This position will provide strategic direction, be accountable and lead teams within the Professional Services (PS) or Implementation and Activation (I&A) Services functions that deliver solutions to our customers within the Prescriptive CRM & Financials Portfolio. This individual will serve in a client executive project sponsor role and manage a team of Sr. Managers and Managers focused on leading teams, both internal and Partner based, that are deploying our solutions and extending the capabilities of the Blackbaud products that meet our customer’s business requirements. This individual is accountable for a subsection of the Services project portfolio, delivery success and client satisfaction through the achievement of the team’s key KPIs such as forecast accuracy, project profitability and on-time delivery of our commitments.

Senior Network Engineer

Manager, IT Change Management

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

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Business Systems, Salesforce Administrator

LogicMonitor
Austin
3 days ago
+63
The Business Systems, Salesforce Administrator will lead the ongoing development of our SFDC deployment and other sales centric tools by partnering with LogicMonitor's internal teams to improve operational efficiency, achieve substantial revenue growth, and deliver an amazing customer experience. The Salesforce Administrator is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. That include but are not limited to: Workflow Rules, Process Builder, Custom Object Creation, Security/Role Settings, Visualforce Programming, Lightning Components, 3rd Party Integration Management, and Production Support.

Renewals Specialist

Senior Network Engineer

Business Systems Analyst

Customer Success Manager

AlertMedia
Austin
3 days ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Support Representative

Procore Technologies
Austin
3 days ago
+20
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services.

Bilingual Customer Support Representative (French)

Business Systems Analyst (R&D Insights)

Manager, Enterprise Customer Success

Customer Support Representative (Overnight)

Customer Success Manager, Mid-Market (Specialty Contractors)

Senior IT Manager

Manager, Network Operations Center

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Senior Operations Engineer

Khoros
Austin
3 days ago
+52
Khoros is seekinga Senior Operations Engineer to add to our growing TechOpsteam. The Senior Operations Engineerwill support our Community application and work heavily with AWS infrastructurewhile integrating with a distributed team spread throughout Portland, SanFrancisco, and remote offices.

Chief of Staff

Personify, Inc.
Austin
4 days ago
+12
o Ownership of the Customer Operations functions and systems, which include Salesforce, Mavenlink, ZenDesk. o Analyze existing processes to identify and prioritize areas for improvement. o Define, plan, and manage process improvement initiatives to drive efficiency across client operations. o Oversee the sales operations function, including forecasting and collaboration on compensation planning, territory design, org design, and business planning.

Chief of Staff

SamCart
Austin
6 days ago
As Chief of Staff you’ll work with our Leadership Team and other operational leaders across the organization to run, scale, and operationalize the business more effectively.  As Chief of Staff you will be involved in a variety of projects spanning all parts of SamCart including; internal initiatives, organizing and executing on OKR planning, and owning our recruiting, people, and culture initiatives.  The position provides critical support for the leadership team and must embrace the breadth of responsibilities in a rapidly growing startup. 

IT Systems Administrator

REX
Austin
5 days ago
+29
REX is rapidly growing and entering new markets and building amazing consumer solutions revolutionizing the real estate buying and selling experience. We are also building amazing digital experiences that allow buyers and sellers to purchase a home without being bothered with traditional real estate middlemen. We are looking for a Systems Administrator with knowledge and experience in Linux-based technologies and IT support. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. He or She should be a self­ starter, self­ motivator and possess ingenuity to excel at this position.

Customer Success Consultant

Compeat
Austin
5 days ago
+25
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

LTL Manager

Shipwell
Austin
5 days ago
+35
Oversee day-to-day operations and manage to KPIs and targets. Provide team guidance and strategy to effectively manage all aspects of the drayage operations department. Applying best practices to ensure customer expectations are met and exceeded. Develop and implement an operations strategy tailored to client needs that will identify opportunities and improve cost control . Manage margin improvement and protection that will create organic growth. Attract, lead, and grow an Operations team focused on providing world-class service to shippers .

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,933
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $54,188
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Technical Support $61,583
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $73,141
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Operations Manager $88,625
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $133,529
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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