Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

9

Associate Technical Support Engineer

Khoros
Austin
1 day ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Senior Customer Success Manager

Optimizely
Austin
2 days ago
+13
Be the ROI-focused trusted advisor for a portfolio of mid-market customers to help them build successful experimentation programs. Tackle customer challenges with curiosity, empathy, and strong problem solving skills. Strategize to secure executive visibility of Optimizely business results leading to increased renewal rates. Lead customer meetings including business reviews and program maturity assessments. Work cross-functionally with Sales, Professional Services, Technical Support, and Product to accomplish customer goals. Use data to spot patterns preemptively to improve the organizational usage and adoption of the Optimizely platform. Engage with Optimizely’s product team to translate customer feedback into product requirements. Earn the trust of your customers which helps generate customer references and referrals. Ruthlessly prioritize a portfolio of 50-80 customers to maximize the effectiveness of your time.

Customer Support Specialist 1

GoDaddy
Austin
2 days ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Sr. Business Systems Analyst

Khoros
Austin
5 days ago
+52
Our Business Applications team is looking for a Senior Business Systems Analyst to join our Austin office. As a Sr. Business Systems Analyst, you'll have the opportunity to work in an environment where no two days are alike - no same old, same old here! Collaborating with business sponsors on various projects from deploying new systems to enhancements of existing enterprise applications is all in a day's work. You'll have an integral part in managing systems across various business units while providing prompt and complete resolution to technical challenges and business issues.

Customer Success Representative

OutboundEngine
Austin
6 days ago
+21
In the Customer Success Representative role, you are responsible for all aspects of customer care, including but not limited to: onboarding new customers, following up after initiation of services and continued support throughout their partnership with OE. You are responsible for cultivating the relationship with the customer by continually educating them on the benefits of additional services, assisting customers via phone or email by answering questions and resolving issues in a timely manner. This is one of the most important positions in the company, to be successful you must be a self starter, 100% customer focused, detail oriented, organized and strive to learn new things on a daily basis!

Head of Guided Products & Services Sales and M…

GoDaddy
Austin
1 week ago
+28
The Guided Products & Services (GPS) business is one of the key investment and growth areas at GoDaddy and includes our Professional Website Services (PWS) and GoDaddy Social (formerly known as Main Street Hub), as well as an emerging line of new services. GoDaddy customers are engaged in over 53 million entrepreneurial endeavors, and at least 40% will hire someone to build them a site. Even more will struggle without help or under-utilize the marketing tools at their disposal due to lack of time, know-how, or confidence. As the Head of GPS Sales & Marketing, you will be the audience leader for these customers who need a little more hands-on help, and responsible for growth and performance of this segment.

Customer Support Specialist II

GoDaddy
Austin
1 week ago
+28
Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Able to work autonomously on day-to-day work and special projects or initiatives. Out of office coverage for account managers including but not limited to all inbound phone calls/emails, as well as completing or scheduling performance kits, marketing kits, or update calls. Take ownership of assigned pooled accounts and provide proactive quarterly outreach in attempts to retain and possibly upgrade customers to a higher service level. Perform other assigned tasks that will be designated to level 2 as needed and handle Level 1 work as necessary.

Strategic Services Account Executive

Khoros
Austin
1 week ago
+52
As the Strategic Services Account Executive, you will drive Spredfast + Lithium Strategic Services opportunities to closure by leading deal development and management. You'll work with our Social Strategy team as you determine how to structure deals, develop SOWs and MSAs as well as manage the deal from scoping to approval and order. This is an overlay sales role requiring core technical expertise and an understanding of social business and marketing strategy.

CX Agent - Product Support Representative

Dropbox
Austin
4 months ago
As part of our Customer Experience team, you will be responsible for responding to customer product inquiries via telephone, written email, and chat sessions. You will resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters. Our operation is 24x7 so the role includes shift work including weekends and holidays. 

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,450
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+34
Information Technology, Machine Learning

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