Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

10

IT Technical Billing Lead

Cloudflare
Austin
2 hours ago
+21
The IT Billing Technical Lead will manage and coordinate activities concerning Cloudflare’s self-service subscription billing platform including, but not limited to: researching functionality inquiries, managing enhancement requests, providing support for billing system releases and upgrades, and leading the triage and resolution of issues.

IT Operations Engineer - Linux

Team Lead, Customer Success Manager

IT Procurement Specialist

IT Billing Applications Manager

IT Support Technician

Customer Success Manager

Technical Support Engineer - Spanish Speaking

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Software Tech Support Specialist

Vrbo
Austin
1 day ago
+28
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more. As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products. We are invested in their success.

Executive Assistant

Software Technical Support Manager

Service Level Coordinator

Customer Service Training Specialist

Senior Manager, Global Partner Success Operations - Technology

Manager, Partner Success Integrated Teams

Product Support Supervisor

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Desktop Support Associate

SailPoint
Austin
1 day ago
+18
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Install and configure new equipment, particularly laptop and desktop computers. Assist with administering new and existing systems and software. Document processes and take inventory of systems. Recommends hardware and software solutions, including new acquisitions and upgrades. Communicates highly technical information to both technical and nontechnical personnel. May participate in development of information technology and infrastructure projects.

Customer Success Engineer

SpyCloud
Austin
4 days ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Technical Account Manager

Rapid7
Austin
1 week ago
+24
Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

Technical Research Architect (Cloud Security Resea…

NSS Labs
Austin
2 weeks ago
+32
The cloud research architect is a hands-on technologist and should be comfortable working with, and having an opinion about, products from industry-leading vendors. The position involves fielding varying levels of technical inquiry from NSS’ enterprise customers as well as writing research reports/blogs that build on NSS’ extensive product test data and primary research data. This is not an entry-level position. Your proven practical expertise will drive efforts related to the development of research that fuels pertinent enterprise-client discussions and aids in the development of NSS’ world-class test methodologies. You will be part of company that is chartered with making a difference in the world of cybersecurity. The ideal candidate must possess a good understanding of technology trends and the underlying competitive environment, be interested in, and skilled at, writing and communicating to various audience levels. Perhaps most importantly, the right candidate must desire to advance transparency and accountability within the cybersecurity industry.

Manager, Customer Success

Duo Security
Austin
2 weeks ago
+13
Be passionate about customer advocacy and will play a critical role in ensuring that our customers have the best possible experience with Duo. Direct a team of CSMs to build trust with our customers, and further solidify Duo’s standing as the most loved company in security. Cultivate positive working relationships in the Sales organization as well as with other department leaders to align activity, support customer retention and adoption, and enable account growth. As a leader, you are emotionally intelligent and have compassion for our customers, your team and partners in the organization. Help to create outstanding customer engagement; monitor key performance indicators and ensure delivery against targets Act as a trusted advisor and support escalation point internally and with Duo’s customers. Work with peers in Customer Success leadership to continually improve processes and align on department and company goals.

Senior Customer Solutions Engineer

Cloud Support Engineer, IdentityNow

SailPoint
Austin
3 weeks ago
+18
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow.  You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction.  

Integrated Operations Center Manager

CLEAR
Austin
3 weeks ago
Leading a team that will analyze, triage, resolve, and escalate production/security issues as the first point of contact for the Clear platform and its partners. Reviewing and improving incident triage and escalation policies and procedures. Communicating with internal business teams to ensure a high level of service availability is maintained for our platform. Partnering with the Site Reliability Engineering team to improve the effectiveness of our monitoring and alerting platform. Ensuring that external and internal SLAs are met. Prioritizing incident,security and site operations project backlogs. Working cross-functionally with Infrastructure, Security and Engineering teams on long term projects. Working with Engineering, Site Reliability Engineering, Security Engineering,and Infrastructure Engineers in generating new runbook procedures. Coordinating day to day operations of a 24x7 team including team handoffs, scheduling, vacation, and sick-day coverage. Mentoring the career and technical growth of IOC team members.

Network Engineer

CLEAR
Austin
3 weeks ago
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,626
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+34
Information Technology, Machine Learning
+20
Big Data, Marketing Tech

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