Austin Tech Jobs & Startup Jobs | Built In Austin

Austin Tech Jobs and Startup Jobs

80

Implementation Consultant

Brightpearl
Austin
4 hours ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Customer Support Representative

Smarter Sorting
Austin
6 hours ago
+36
Answer and respond to all incoming support calls and emails with exceptional levels of customer satisfaction. Build upon existing processes such as tickets, reporting, training and other foundational aspects of support. Troubleshoot hardware and software issues and escalate to technology team as needed. Hit SLAs and KPIs related to first response time, resolution time, customer satisfaction etc. Ensure that work resources are reviewed and updated as needed for our external knowledge base. Manage all support tools (HelpScout, Aircall, etc.) Develop and maintain relationships with current and future Municipal and Large Retail customers. Organize, audit and maintain client directory and documentation. Help develop protocols and guidelines to address client needs and issues. Help design a process for soliciting client feedback and implement ways to improve. Assist in onboarding new clients. Assist sales and engineering with new product research, customer needs, and market trends.

Marketplace Operations Specialist

Worksmith
Austin
9 hours ago
+20
As a Marketplace Operations Specialist, you’ll play a critical role on the Worksmith platform by helping clients and vendors get jobs completed well and on-time. By providing top-notch customer service and logistical support, you’ll solve client problems and help vendors grow their businesses.

Technical Support L1 (1st shift - Domain)

WP Engine
Austin
14 hours ago
+15
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

IT Project Manager

SailPoint
Austin
1 day ago
+32
This is an internal IT Project Management role on SailPoint’s IT Enterprise Programs team.  You will primarily be interacting with “internal customers” from multiple departments within the company.  Expect to work with Engineering, IT, Sales, Marketing, Finance, and Services to drive cross-functional and cross-organizational IT projects from inception to completion.  You will address business needs by evaluating business requirements and helping to identify technology solutions for those requirements. 

Administrative Assistant

HotSchedules
Austin
1 day ago
+40
The Administrative Assistant is a dual role supporting the needs of the Austin office from 9am to 2pm daily, plus functional administrative and operational support to a variety of the company’s senior leaders.  Our Admin Assistant will partner with Human Resources to plan meaningful activities like volunteering, holiday events, or other special events that embody the company values and help keep team members motivated and engaged.  

Office Coordinator

Keller Williams Realty International
Austin
1 day ago
+16
Provide a best-in-class experience for every caller by operating a multi-line phone system, directing callers to appropriate personnel, answering questions about KWRI, and offering directions and other information. Welcome and greet on-site visitors and monitor access and check ins. Serve as point of contact for building management and act at the liaison between building management and KWRI office. Maintain common areas such as reception room, conference rooms and main kitchen, to include wiping down counters, emptying dishwasher, organizing supplies and restocking snacks and beverages. Retrieve mail, deliveries and faxes and distribute to appropriate inboxes. Manage all office supplies by researching prices, maintaining inventory, and ordering where applicable for all KWRI offices. Partner with Operations Team members to ensure inventory of all KWRI printed materials, including letterhead, business cards, shipping/mailing supplies, etc. Work with the entire Operation Team to keep the office running smoothly.

Desktop Support Technician

Personify
Austin
1 day ago
+12
This is a customer facing role supporting the IT help desk, corporate computers and network systems. The candidate must possess exemplary communication skills with the ability to speak to all levels of IT expertise. The candidate must be able to work well within a team.  This position requires after hours work, when needed.  The candidate needs to be able to lift 50lbs or more. 

Manager - Customer Success

OutboundEngine
Austin
1 day ago
+21
As a Manager on our Customer Success Team  your day will be dedicated to helping individual members of the team meet and exceed their goals. Does this seem like an exciting opportunity where you can help the team grow while achieving your career goals? If so take a look below and reach out. 

IT Security Engineer

Procore Technologies
Austin
1 day ago
+20
We are looking for an IT Security Engineer to join our team and be responsible for all technical aspects of security. You will work closely with Cloud and Procore Product, Network, Security Operation, and IT teams in designing solutions, providing security oversight and driving security projects to reduce the risk to Procore and Procore's Business System. This is a technical role with the expectation that you are fluent in security automation, system security, network security, compliance and incident response.

Customer Success Manager, Mid-Market (Specialty Contractors)

SOC Analyst

IT Support Specialist

Customer Support Representative

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Technical Support Consultant

Compeat
Austin
1 day ago
+25
Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Office Administrator

Social Solutions
Austin
1 day ago
+26
Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate's voice mailbox when the associate is unavailable. Monitors visitor access and issues badges when required. Greets and directs visitors to the company. Takes and retrieves messages for various personnel. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.  Receives sorts and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Assists in the ordering, receiving, stocking and distribution of office supplies.

Client Success Manager

System Administrator

Team Manager, Customer Advocacy

Compeat
Austin
2 days ago
+25
Team Manager, Customer Advocacy This position is available in either our Austin, TX or Petaluma, CA office.  Description Are you a strong leader in the SaaS Customer Advocacy space with a passion for restaurants and industry? Compeat, Inc. is looking for a team lead to guide and mentor a stellar group of Customer Advocacy Managers and Operations Managers. Interested? Read on and apply if you meet the criteria!  Responsibilities: Manage and

Customer Advisor

Rapid7
Austin
2 days ago
+24
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

Director, Technical Customer Success

Rapid7
Austin
2 days ago
+24
Rapid7’s global team of Technical Account Managers and Customer Success Engineers provides our customers with expert advice, technical assistance, and enablement. We are seeking a senior leader who is capable of scaling our technical customer success services to match Rapid7’s growth and evolving product portfolio. Reporting to the VP of Global Technical Support, this is an opportunity to define the next generation of services as well as build the team and processes required to drive successful outcomes for our customers. If you are passionate about developing people as well as working cross-functionally to deliver value to customers, this could be the role for you!

Associate Customer Advisor

Rapid7
Austin
2 days ago
+24
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

Network Engineer

CLEAR
Austin
2 days ago
+14
As the Network Engineer, you will be responsible for implementation, administration, analysis, maintenance, and reporting. Reporting to the Network Operations Manager, you will apply solid technical and problem solving skills to deliver a robust, highly available, and scalable network infrastructure.

Business Systems Analyst, Revenue

LogicMonitor
Austin
3 days ago
+63
As a member of the Business Systems team you will be responsible for the design, implementation, and ongoing optimization of critical systems supporting the Company's revenue processes (customer lifecycle and quote-to-cash). You will analyze existing systems, identify improvement opportunities, and project manage feature enhancements to completion. This position is highly collaborative and will work across departments including Finance, Sales, and Customer Experience to ensure the scalability of our business systems and processes.

Associate Technical Support Engineer

Executive Assistant

Internal Systems Engineer

Technical Support Engineer

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Client Success Manager, Financial Services

ActiveProspect, Inc.
Austin
3 days ago
+23
ActiveProspect is seeking a Client Success Manager for our Financial Services vertical to be directly responsible for managing a portfolio of enterprise customers, including on-boarding, technical trouble-shooting, upselling, relationship-building and retention. Successful candidates will be able to manage relationships end-to-end including value-proposition selling, on-boarding, and upselling. At ActiveProspect, we take a vertical based approach to obtaining and retaining customers. This approach includes a collaborative team-based structure wherein each vertical is comprised of a Sales Director, Client Success Manager, and technical support who are all jointly responsible for achieving the overall company objectives of that vertical. 

Technical Operations Analyst (L2-L3 Support)

SecureLink
Austin
3 days ago
+33
Technical Operation Analysts are responsible for ensuring our customer deployment base is operational and functioning within expectations. In this role, you'll interact with customers to establish, fix, or expand their SecureLink deployment. In a nutshell, this role is all about providing excellent support through the entire life-cycle of a customer and interacting with all necessary internal teams to do so. This provides a unique experience as the position allows you to become technically versed in many areas.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,956
Min: $29K
Max: $60K
Operations Associate $52,023
Min: $28K
Max: $78K
Office Manager $53,971
Min: $36K
Max: $72K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Technical Support $59,305
Min: $25K
Max: $118K
Desktop Support $62,000
Min: $40K
Max: $95K
Client Success Manager $70,891
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $79,909
Min: $37K
Max: $130K
Operations Manager $88,528
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $96,712
Min: $70K
Max: $152K
Business Intelligence Analyst $97,273
Min: $80K
Max: $120K
Director of Operations $131,667
Min: $85K
Max: $185K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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