Operations Jobs in Austin | Built In Austin

Operations Jobs in Austin

127

Director / Senior Manager of IT Operations

Opcity Inc
Austin
3 hours ago
+14
The Director of IT Operations will serve Opcity as our principal point of contact and leadership for IT related issues including deskside / helpdesk support for end users, infrastructure, operations, security, software applications and any other IT related matters required to leverage technology for the success of the business.

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Customer Service Representative

Call Center Representative

Client Success Representative

Load 2 more jobs6 jobs at Opcity Inc

Community Support Representative (hourly)

Adia
Austin
3 hours ago
+23
Your challenge, should you choose to accept: As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community. You’re a self-starter with a passion for being of service to those around you. You are

Technical Support Specialist (1st shift - Domain)

WP Engine
Austin
8 hours ago
+15
You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers. WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think outside the box, then this role is for you!

Customer Success Manager

Kazoo
Austin
10 hours ago
Our ideal candidate has led complex customer relationships, has a deep understanding of software implementation, and understands how to build customer service processes and practices that will scale and grow with the business. This role will lead all levels of customer implementations and ensure customer relationships are win-win and will continue long-term. This role has a huge impact on customer retention. We serve to make our customers look good with their employees so exceptional service is a priority. Work fast, make quick yet informed decisions, have fun, connect with smart people, and leave feeling energized for more!

Account Manager

Eden
Austin
11 hours ago
+18
WHAT YOU'LL DO Manage, retain, and grow customer relationships Troubleshoot their issues in a timely manner with a positive attitude Think creatively about how to consistently surprise and delight customer offices Customize the process to seamlessly onboard new and future customers Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve

Manager, Customer Success

AlertMedia
Austin
13 hours ago
+16
Develop strategic plans to achieve target renewal goals, identify/minimize customer churn, and support the Customer Success Team in achieving company goals. Build strong relationships with our customers, acting as Executive Support for key customers. Scale and manage a team of CSM Leaders. Act as Executive Support for key customers. Work with CSMs to identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Establish system for tracking metrics and operational cadence of reviewing with the team. Train new CSMs and enhance the training process and materials. Partner with Marketing to build out our customer reference program. Provide quick and responsive ongoing technical and administrative support to our clients.

Manager, IT Network Engineering

CrowdStrike
Austin
15 hours ago
+36
The CrowdStrike Information Technology team is looking for a Manager, IT Network Engineering to join our team. This position plays a critical role in helping lead the team that is responsible for designing and supporting daily network operations for all CrowdStrike team members. This position will have a hands-on approach, working closely with business management and key personnel to identify and prioritize key initiatives.  Ensuring those initiatives enable agility in growing our network through proven design, optimization, and implementation skill sets. The successful candidate will provide leadership and mentorship to junior personnel within the Network Engineering Team, as well as formally present solutions to the team as part of our collaboration effort. 

Technical Support Engineer

Director, Sandbox Research & Development

Escalation Engineer - Mac

Senior Consultant

Data Center Technician

Network Engineering Manager

Load 3 more jobs7 jobs at CrowdStrike

CUSTOMER SUCCESS SPECIALIST

Drillinginfo
Austin
15 hours ago
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

Customer Support Specialist, Mineralsoft

SYSTEMS ADMINISTRATOR

Vice President Client Success

Social Solutions
Austin
15 hours ago
+26
Over 90% of our revenue comes from our existing customer relationships. Therefore, Customer success and retention is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving significant value from our services. As such, we need a senior executive to own driving success for our customers as well as optimizing our recurring revenue. As a member of the Senior Leadership Team, this role includes responsibilities for Customer Success activities (e.g., on-boarding, adoption/expansion, advocacy, retention, renewals, and supporting our sales team with up-sells/cross selling, etc.) and financial responsibly over recurring revenue.

Systems Administrator

Customer Support Specialist (2nd Shift)

Tier 1 Customer Support Specialist

Customer Success Manager

BigCommerce
Austin
15 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow through Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Perform other duties and assignments as required.

Technical Account Manager

Technical Support Representative

Customer Success Manager

LogicMonitor
Austin
15 hours ago
+63
The Customer Success Manager is responsible for partnering with, and ensuring the long-term success of, LogicMonitor’s clients. The Customer Success Manager is responsible for developing and managing LogicMonitor’s post-sales relationship with assigned accounts. The Customer Success Manager is the primary point of contact for LogicMonitor’s accounts and is responsible for all aspects of client account success, including training, on-boarding, implementation, retention, growth and longevity. The Customer Success Manager is the primary point of contact for escalations and is responsible for continual development and nurturing of assigned accounts, identifying and planning for account evolution within the LogicMonitor solution, and for the overall success of assigned accounts.

Enterprise Customer Success Manager

Renewals Specialist

Renewals, Team Lead

Operations Analyst

Load 1 more jobs5 jobs at LogicMonitor

Customer Experience Trainer

Aceable
Austin
15 hours ago
+39
The CX Trainer is responsible for coaching agents in order to up level our performance in the areas most meaningful to the organization. This role will focus on these specific opportunities, dig into the data to understand where the behavioral opportunities are, build the most efficient and effective training and then deliver the necessary coaching.

IT Help Desk Engineer

Aceable
Austin
15 hours ago
+39
Field incoming help requests from end users via a variety of intakes (phone, walkup, email, etc). Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identifies and learns appropriate software and hardware used and supported by the organization. Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Responsible for the upkeep, configuration, and reliable operation of multi-user computers. Performs hands on technical duties including installation, configuration, maintenance and performance tuning for supported technologies. Responsible for operational and project-oriented deployment of new technologies. Supports technologies within the infrastructure related to processing, virtualization, storage and converged communications with hands-on planning, design and implementation. Provides day to day operational support. Document system configuration.

Senior Support Engineer

SailPoint
Austin
1 day ago
+18
Provide technical support to SailPoint customers and field personnel via multiple channels, including: telephone, email, WebEx and GoToMeeting. Troubleshoot and resolve technical problems reported by our customers. Escalate complex issues to Level 2 Support in a timely manner with appropriate details captured Document problem solutions in company knowledge base. Interface with Sales, Marketing, and Engineering to improve product service, design, and quality. Present technical concepts in a clear manner. Meticulously document case progress and technical details throughout the support case lifecycle. Provide 24x7 on-call support via rotation schedule. Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team. Impress our customers with your empathy, responsiveness, technical ability and attention to detail.

Customer Success Manager, Payments

Blackbaud
Austin
1 day ago
+38
The role provides strategic guidance to assigned accounts and Blackbaud’s Customer Success Team with the goal of helping organizations collect more donations than they ever thought possible for their amazing cause. Candidates should think big and strategically help customers with fundraising best practices, expansion opportunities and upsell recommendations that produce real results. The team will work collectively to solve problems faced internally and address challenges customers express with an ever-evolving fundraising landscape. If you show up every day ready to help charities raise more money, do what you say and enjoy giving more than you take, this could be the team for you.

Senior Network Engineer

Manager, Network Infrastructure

Systems Architect, Infrastructure & Operations

Customer Success Manager, Senior

IT Change Management Analyst

Director, IT Infrastructure and Operations

Manager, IT Change Management

Senior Engineer, Unified Communications

IT System Operations Technician

Customer Support, Associate

Load 7 more jobs11 jobs at Blackbaud

Associate Technical Support Engineer

Khoros
Austin
1 day ago
+52
Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner. Escalate problems to the correct teams where appropriate. Resolving simple requests without needing to escalate. Identifying documentation requirements in our knowledge base. Maintaining our high standards for customer communication and response times. Engaging in training opportunities on our products and key technical areas.

Customer Success Manager

AlertMedia
Austin
1 day ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Professional Services Consultant

ThousandEyes
Austin
1 day ago
About ThousandEyes

VP of Customer Success

ClearDATA
Austin
1 day ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Systems Architect

Vista Consulting Group
Austin
1 day ago
+32
 As part of the IT Infrastructure Team, this role is responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines infrastructure software and hardware solutions to achieve Vista's objectives.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,137
Min: $29K
Max: $55K
Operations Associate $52,024
Min: $28K
Max: $78K
Office Manager $53,123
Min: $36K
Max: $72K
Technical Support $54,859
Min: $25K
Max: $85K
Sales Operations Analyst $54,883
Min: $40K
Max: $74K
Desktop Support $60,867
Min: $40K
Max: $95K
Client Success Manager $70,450
Min: $35K
Max: $125K
Business Analyst $74,450
Min: $54K
Max: $115K
Marketing Operations Manager $78,440
Min: $58K
Max: $110K
Customer Support Manager $78,653
Min: $37K
Max: $130K
Operations Manager $88,753
Min: $45K
Max: $140K
Senior Business Analyst $93,956
Min: $73K
Max: $120K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Sales Operations Manager $97,131
Min: $70K
Max: $152K
Director of Operations $127,857
Min: $85K
Max: $165K
Director of Customer Success $138,889
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+37
Cloud, Healthtech
+34
Information Technology, Machine Learning

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