Operations Jobs in Austin

100

Manager - Customer Success

OutboundEngine
Austin
17 hours ago
+27
Managing the day-to-day operations of a team comprised of both Local Customer Success Representatives and Outsourced partners.  Driving team KPIs including customer satisfaction, net promoter score, renewed mrr, sourced referrals, and upsell mrr.  Training and developing front line reps towards their individual career goals both inside and beyond OutboundEngine.  Fostering a supportive, engaged, and thoughtful team environment. Working with other members of the customer success leadership team to diagnose and resolve operational and interpersonal problems.  Acting internally as the voice of the customer success team and the customers themselves in meetings and projects with other stakeholders across the company.  Developing and leading trainings on customer success principles, new processes, and other areas as the need arises. 

Customer Success Manager- Enterprise

HotSchedules
Austin
17 hours ago
+40
• Work with the customers to ensure they are leveraging the solution and achieving success.  • Identify and assess renewal risks for customers’ license and collaborate with internal teams to ameliorate. Respond to incoming requests for cancellation of services and persuade our customers to remain with us.  • Execute our customer outreach program to stay connected with clients, understand their current and future needs, and help convey future product enhancements to meet those needs.  • Conduct product training or best practice sessions on the phone or in person, developing and learning new training techniques on an ongoing basis.  • Support the development of business opportunities in conjunction with the sales team.  • Generate qualified sales leads, proposal, and process sales orders as needed.  • Acquire and effectively communicate responses to client questions.  • Work with Account Executives and Marketing team to come up with new outbound marketing ideas.  • Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs. • Identify opportunities to turn dissatisfied customers into happy customers.  • Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.  • Report regularly to team leader on all activities relating to the role. 

Senior Manager, Customer Support

Procore Technologies
Austin
17 hours ago
+20
We’re looking for a Senior Manager of Customer Support to lead our Support Teams as we deliver memorable client interactions through high levels of technical aptitude, efficient processes, strong relationships with our Product Team, customer ownership, and overall team development. You’ll interact regularly with clients through feedback sessions, business reviews, and client escalations. You’ll help lead efforts around KPI refinement, process improvement, mentorship, Voice of the Customer programs, and more. You’ll also serve as our Austin site leader for our broader Solutions on Demand organization, which includes team members who work in our Documentation, Custom Solutions, and Training Center teams. 

Customer Support Representative (Overnight)

Manager, Custom Solutions

Executive Assistant

Customer Support Representative

Manager, Enterprise Customer Success

Load 2 more jobs6 jobs at Procore Technologies

Customer Success Specialist

MongoDB
Austin
17 hours ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Systems Engineer (VDI)

CrowdStrike
Austin
19 hours ago
+36
As a Systems Engineer (VDI) you will be responsible for designing, implementing, managing, scaling, maintaining and securing all facets of the CrowdStrike VDI compute platform. The primary scope of duties shall be the setup, configuration and deployment of virtualization systems for high-availability, including VMware vCenter, ESXi, NSX and vSAN, in addition to leveraging virtualization and scripting technologies (especially PowerShell and PowerCLI) to better automate systems management.

Senior Network Engineer

Vulnerability Management Analyst

Manager, IT Network Engineering

Threat Response Analyst

Senior Systems Engineer - Data Services

Senior/Principal Cloud Security Consultant

Incident Response Analyst

Datacenter Logistics Coordinator

Planning Engineer

Desktop Support Technician

Enterprise Solutions Architect

Sr. Manager, Competitive Intelligence

Load 9 more jobs13 jobs at CrowdStrike

Head of Provider Partnerships

Medici
Austin
1 day ago
Have a deep understanding of medical associations and how they operate. Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations. Convince association leadership to endorse Medici as their preferred or only telemedicine app. Drive physician downloads through marketing, demos, and presentations. Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Customer Renewals Associate

LogicMonitor
Austin
1 day ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Director, Training and Enablement

Systems Engineer

Business Systems, Salesforce Administrator

Contract Renewals Specialist

Enterprise Customer Success Manager

Senior Network Engineer

Load 3 more jobs7 jobs at LogicMonitor

Concierge Specialist

OJO Labs
Austin
1 day ago
+55
Communicate with consumers, agents, and lending partners via phone call, text, and email. Play the relationship manager role, becoming the primary communication hub between all of the OJO partners (home buyers, agents, and lenders.) Act as a liaison to gather all relevant information between the partners to assist and speed up the home buying process. Identify, assess, and remediate any issues between partners. Responsible for all transaction milestones between parties and updating all relevant home-journey information. We are a start-up with established processes in some places and no process in others. This role will help identify needs, gaps, areas for improvement, AND identify solutions. 

Software Technical Specialist-API Support

Vrbo
Austin
1 day ago
+52
As a Software Tech Support Specialist, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products and our Business Technology Partners. Our SaaS products and APIs provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.

Customer Service Representative

Associate Partner Success Strategy Analyst

Partner Success Strategy Specialist

Global Multimedia Learning Manager

Manager, NA Trust & Safety Operations

Load 2 more jobs6 jobs at Vrbo

Customer Success Representative

OutboundEngine
Austin
1 day ago
+27
As a Customer Success Representative at OutboundEngine your day will be dedicated to helping our customers grow their individual businesses how they want. OE’s Customer Success Representatives spend most of their day interacting with customers at different points in the customer life cycle, predominantly via phone and email. You will have an impact on the businesses of our customers, the lives of your coworkers, and the bottom line of the company every day, in every interaction. 

Customer Support Engineer

Civitas Learning
Austin
1 day ago
+24
The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.

eCommerce Software Support Engineer

Adobe
Austin
2 days ago
+57
Magento is looking for an eCommerce Software Support Engineer who has experience with an eCommerce Platform. The primary responsibility of this role is to work closely with Magento SI Developers to do deep dive technical investigations of issues reported and bring about timely resolutions pertaining to our Magento eCommerce software platform. You will address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. In addition, you will carry out projects as assigned and work multi-functionally with other departments improving our product offering.

Customer Support Representative (Weekend Support)

RigUp
Austin
2 days ago
+27
Our Customer Support team is the heart and soul of our business. As a Customer Support Representative, you will be a subject-matter expert of all things RigUp. If you have a desire to help others, an interest in technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for fielding support inbounds, maintaining day-to-day platform operations, and being a contributor in the product feedback loop. You will represent RigUp to our new and existing customers with the goal of helping build/grow relationships with users, promote the use of software adoption, and enable an efficient business through process improvement and implementation.

Director of Logistics, Marketplace Operations

Customer Support Representative

Customer Engagement Manager

Customer Engagement Specialist

Managing Director, New Verticals

IT Technician

Senior Director, Operations

Strategy and Planning Director, Operations

Credit Lead

Load 6 more jobs10 jobs at RigUp

Office Administrator

Dropoff, Inc.
Austin
2 days ago
+16
Dropoff is looking for a detail-oriented individual to join the team as an Office Administrator. In this role, you will wear many hats and perform a variety of duties that may change on a daily basis.  In addition to providing general administrative/operations support (greeting visitors, ordering office supplies, maintaining kitchen and supply rooms), you’ll be supporting the remote Dallas and Atlanta offices with their supply, utility & day to day needs. Additionally, you will help coordinate company events (including team lunches and office activities). Dropoff is a startup so the successful candidate will need to be flexible, enjoy a fast-paced work environment, have strong organizational and communication skills. The position requires strong organization skills, excellent interpersonal skills, attention to detail and the ability to work well with both internal team members and outside clients/vendors.

Customer Support Specialist I

GoDaddy
Austin
3 days ago
+28
Field and route inbound calls from our local business customers, ensuring that we get back to them quickly and with high quality. Provide personalized support that aligns with our company brand and voice, directly impacting our customer retention. Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the role every month. Be empowered to think independently and critically, going above-and-beyond to deliver the right solution for each customer. Identify trends and areas for improvement, so we can continually serve customers better. Challenge yourself, your teammates, and your leaders to continually improve performance.

Director of Customer Support

Tiger Pistol
Austin
3 days ago
+15
We are currently seeking a Director of Client Support, to lead our team into a new era of growth. As the Director, you will be responsible for setting the standards by which we communicate with and support our customers, establish and monitor metrics for success, develop a career pathing and performance management plan, and work closely with other department leaders to ensure fluid cross functional information sharing.

Senior Customer Success Engineer

LeanDNA
Austin
3 days ago
+32
Act as the primary point of contact for a group of customers. Map customer processes to LeanDNA capabilities & data model. Interface with other internal team members (data integration, product, engineering, sales, etc.) as needed to ensure that your implementations are on schedule. Understand LeanDNA product and supply chain domain well enough to validate data and work with the internal data integration team to fix data issues. Monitor key customer success metrics to ensure that LeanDNA is driving results and helping customers achieve their goals. Conduct periodic business reviews with customer executives (both in-person and over web meetings). Provide proactive guidance to key users, encourage adoption, and assist in education on product updates. Coordinate with customer executive sponsors and supply chain teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities. Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA. Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts.

Senior Information Security Engineer

Blackbaud
Austin
3 days ago
+41
Information Security Engineers are responsible for the day-to-day management of company-wide information security toolsets and the protection of Blackbaud’s and our Client’s most sensitive information. They diligently investigate anomalous events and alerts, detect malicious activities, reverse engineer malware, and write signatures and scripts for various security tools to defend against malicious activity. Serving as the highest escalation point in the series, they are primarily involved in the analysis, troubleshooting and resolution of complex threats that impact the information security infrastructure at the data, application, service, operating system, and network levels.

Director of Professional Services

Manager, IT Change Management

Systems Architect, Infrastructure & Operations

Senior Network Engineer

Manager, Network Infrastructure

Customer Support, Associate

Lean Six Sigma Black Belt / Master Black Belt

Senior Systems Engineer,

Load 5 more jobs9 jobs at Blackbaud

Executive Assitant

AdAction Interactive
Austin
3 days ago
+22
The Executive Assistant should be experienced in handling a wide range of administrative and executive support tasks and must have the ability to interact with staff at all levels, while remaining highly professional, flexible, proactive, resourceful and efficient. This is an exciting opportunity that calls for an ambitious personality, one who can think independently, and requires an individual that’s both charismatic and trustworthy. The objective is to employ someone that craves a full workload and can be committed to helping the executives be at their very best.

Technical Support Engineer - Multilingual Preferre…

Cloudflare
Austin
4 days ago
+21
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

IT Security Manager

Senior Network Engineer

Competitive Intelligence Manager

Team Lead, Customer Success Manager

IT Business Systems Manager

Customer Success Manager

Load 3 more jobs7 jobs at Cloudflare

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $40,611
Min: $29K
Max: $75K
Operations Associate $52,603
Min: $28K
Max: $78K
Office Manager $53,997
Min: $36K
Max: $72K
Sales Operations Analyst $55,277
Min: $40K
Max: $74K
Desktop Support $62,000
Min: $40K
Max: $95K
Technical Support $62,559
Min: $25K
Max: $118K
Client Success Manager $74,114
Min: $35K
Max: $125K
Business Analyst $75,475
Min: $54K
Max: $115K
Customer Support Manager $85,438
Min: $60K
Max: $130K
Marketing Operations Manager $87,741
Min: $58K
Max: $200K
Operations Manager $88,810
Min: $45K
Max: $140K
Senior Business Analyst $94,765
Min: $73K
Max: $120K
Sales Operations Manager $95,847
Min: $70K
Max: $152K
Business Intelligence Analyst $96,333
Min: $80K
Max: $120K
Director of Operations $131,028
Min: $85K
Max: $185K
Director of Customer Success $139,832
Min: $85K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $186,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $205,692
Min: $110K
Max: $300K

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