Senior Best Operations Jobs in Austin | Built In Austin

Senior Operations Jobs in Austin

35

Customer Success Manager

ScaleFactor
Austin
15 minutes ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Security Customer Advisor

Rapid7
Austin
5 hours ago
+22
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

Global Claims Manager

HomeAway
Austin
5 hours ago
+28
Responsible for meeting service targets consistently with speed and accuracy for all HomeAway claims. Lead the Global Claims Team to resolve all customer claims queries, critical issues, high value claims and fraud detection within agreed service levels. Ensure complaints are efficiently and effectively handled, taking appropriate action to address issues raised and introduce long-term improvements. Enable Team Members to have the right level of capability, skills and knowledge to successfully achieve high levels of customer satisfaction and service targets. Responsible for claims quality assessing and claims audit. Audit and review all aspects of the service including the verification of claims payments ensuring accuracy and efficiency. Be on top of claims payout and ensure prompt escalation of any potential overspends.

Senior Manager, Partner Success

Manager, North America Partner Success

General Manager - Water Hauling

RigUp
Austin
20 hours ago
+24
Coordinate with product marketing, sales, engineering, marketing, local and field operations, and our supplier network to develop our go-to-market and service line growth strategy for our water hauling service line. Interface directly with clients to deliver technical proposals needed to meet objectives. Help recruit and manage regionally based district managers utilized in fulfilling client objectives. Develop and iterate on our operational portfolio within our water hauling service line. Provide input and technical insight to our product team as they develop corresponding automation product. Growth planning of RigUp’s operational footprint, setting up new RigUp operations facilities. Responsible for meeting financial and time benchmarks for delivering and receiving supplies and products. Ensure safety and compliance with local and international regulations, policies, insurance coverage and tariff rates. Generate and implement the ideas, solutions, and strategies that continue to make RigUp one of the fastest growing tech companies.

Head of Education and Training

Juniper Square
Austin
2 days ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

CUSTOMER SUPPORT MANAGER - MINERALSOFT

Drillinginfo
Austin
2 days ago
Our Customer Support Manager is ultimately charged with monitoring the day-to-day operations of our support team to ensure we are meeting our goals/metrics around the resolution of complex technical issues for our clients using the MineralSoft by Drillinginfo solution. The primary responsibilities of this role will include leading ticket reviews, coaching our functional and technical support team, putting in place practices to improve overall productivity, establishing and monitoring KPI’s, serving as an escalation point for complex support issues and helping to prioritize as well as resolve tickets in the Salesforce Service Cloud environment. The ideal candidate will have experience in a lead or management role for a support organization, will be able to resolve technical and functional complexities and will have strong communication skills. This position will be based in Austin, Texas. 

District Manager- Central Texas

Kendra Scott
Austin
2 days ago
+11
About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our

Director of Field Operations

Kendra Scott
Austin
3 days ago
+11
Reporting directly to the VP of Retail, the Director of Field Operations is a critical support in setting up our field teams for success. Primary focus includes leading the Field Operations team and partnering with cross-functional teams within the Home Office to develop relevant strategies, initiatives, tools, resources training and communications to maintain a focus on operational excellence and WOW customer service to support Store teams in achieving their goals.

Executive Assistant

CognitiveScale
Austin
3 days ago
CognitiveScale is looking for an Executive Assistant to support our executive team in a wide range of administrative and operational tasks. This is a great opportunity for an experienced Executive Assistant looking for an exciting opportunity in a growing company. 

Senior Director of Operations

Opcity Inc
Austin
3 days ago
+14
The Director of Operations will work closely with the Head of Operations to set and develop human capital strategies, programs and processes that meet business goals recognizing that the people are our most valuable asset. You will be responsible for developing strong relationships across Opcity’s organization, working closely with operations managers, people operations, product and sales to define the imperative mechanisms and strategies to fully leverage Opcity’s talent toward meeting organizational objectives. Additionally, the Director role is responsible for developing and leading a world class client/partner support model that will improve client relationships, improve retention, accelerate close rate and reduce client churn.

Director, IT Security

Procore Technologies
Austin
4 days ago
+20
We're looking for a Director of IT Security to join our growing IT Security team. In this role, you’ll lead a high-performing group dedicated to developing and designing innovative security solutions for our internal and external customers, and enhancing Procore’s compliance and governance capabilities. The Security team manages multiple aspects of security including AWS infrastructure, cryptography, host security, security anomaly detection, and anything in-between.

Senior Systems Manager

Manager, Emerging Subcontractors

Senior Customer Advocacy Manager

Compeat
Austin
5 days ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs).  The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization.  These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.   

Customer Success Consultant

Compeat
Austin
5 days ago
+18
As a Customer Support Consultant, you will be a member of the Customer Support department.  We are the primary liaison for our customers.  We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.  ­

General Manager, Aceable

Aceable
Austin
5 days ago
+19
Be accountable for the business unit’s performance versus a mutually agreed upon strategy and budget. Optimize the strategy and key initiatives to accelerate growth and profitability. Work with FP&A on optimizing product strategy. Work with Product and Marketing on optimizing exposure of the product to Aceable’s course takers as well as fostering programs to grow new prospects for the operation. Lead efforts to optimize call center costs while maintaining a high standard of quality in alignment with the Aceable brand. Manage a team of high caliber industry veterans, ensuring everyone is well-coordinated within Aceable as well as productive via managing people and procedures. Review organizational process flows and expenses with an eye towards further improving efficiencies.

Technical Marketing Engineer (Cloud Security Resea…

NSS Labs
Austin
5 days ago
+22
Prepare clearly articulated, well-researched, and credible technical reports, blogs, and commentary using NSS test data, expert opinion, primary research, and secondary sources. Manage and support enterprise client engagements ranging from simple inquiry calls to larger architectural engagements; present NSS’ research and expertise to enterprise clients at internal and external events. Provide NSS’ primary research team with data regarding the enterprise use of cloud security technologies; work with primary research team to finalize these questions and work to aggregate survey data to ensure validity. Communicate the use case for leading security products, including comparing/contrasting use cases and explaining underlying technologies to both engineering and business audiences. Build relationships and engage with enterprise clients, vendors, services providers, the reseller community, and industry bodies through teleconferences, on-site briefings, and travel to major industry events.

Customer Success Manager

Square Root
Austin
5 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Lead Network Engineer

CrowdStrike
Austin
1 week ago
+26
The CrowdStrike Information Technology team is looking for a Lead Network Engineer to join our team. The Network Engineer Team is a key component of the CrowdStrike IT team. Our team is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will participate in a team approach to updating and growing our network through proven design, optimization, and implementation skill sets. The successful candidate will provide mentorship to junior personnel in the Network Engineering. As well as formally present solutions to the team as part of our collaboration effort.

Platform Operations Specialist

Director of Strategic Planning

Tecovas
Austin
1 week ago
As a key member of the Merchandising team, this planning leader and critical team member will develop, own and lead the creation and execution of inventory and demand plans that meet the financial goals and business objectives of Tecovas. This role is highly cross-functional in nature and will partner closely with Finance, Operations, Marketing, and Retail leadership. Ultimately, this planning leader is accountable for owning our overall investment in inventory by making sure our on-hand balances are healthy, by ensuring that our inventory is turning at the right pace, by planning SKU balance and velocity targets across all categories, and in the end, by delivering a healthy gross margin return on our inventory investment.

Director, Merchant Strategy & Partnerships

DoorDash
Austin
1 week ago
We’re looking for a Director of Merchant Strategy & Partnerships - to lead a large team responsible for driving operational success and overall revenue for merchants in your region. As the senior leader on the Regional Team, you will be responsible for establishing an ambitious merchant strategy for the region including business development, sales, and partner success. You will be directly responsible for the growth and success of multiple

Executive Assistant (C-Suite)

Amherst
Austin
1 week ago
+15
Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant will provide executive level support to the President of Amherst Residential, and Chief of Staff under our Amherst Residential division, a subsidiary of Amherst Holdings based in Austin, TX. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. The hybrid nature of this role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and clients.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,095
Min: $29K
Max: $55K
Operations Associate $50,155
Min: $28K
Max: $77K
Office Manager $53,267
Min: $36K
Max: $72K
Technical Support $53,296
Min: $25K
Max: $85K
Sales Operations Analyst $54,873
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $68,814
Min: $35K
Max: $110K
Business Analyst $74,791
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $79,333
Min: $37K
Max: $130K
Operations Manager $89,909
Min: $45K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $95,000
Min: $60K
Max: $120K
Director of Operations $126,846
Min: $85K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $204,083
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+15
Fintech, Real Estate
+20
Big Data, Marketing Tech

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