Senior Best Operations Jobs in Austin | Built In Austin

Senior Operations Jobs in Austin

23

Director of Relationship Management

A Cloud Guru
Austin
5 hours ago
+16
The Director of Relationship Management will lead a team of frontline Managers and individual Relationship Managers across their client portfolios to ensure all A Cloud Guru customers achieve success in their partnership with ACG, while having a best-in-class experience. The Relationship Management team functions as main points of contact for all A Cloud Guru customers to lead them through their full customer lifecycle, including the product delivery, on-boarding, support, and growth phases of their time with A Cloud Guru. The ultimate goal is to ensure a world class client experience, leading to increased retention and growth from all clients. The Relationship Management team also functions as internal advocates for our clients, providing ongoing feedback to ACG internal teams, helping to drive iterative learnings and improvements across the company.

Manager of Customer Success

A Cloud Guru
Austin
9 hours ago
+16
As a Senior Customer Success Manager you'll build the Customer Success team and that own the post-sale customer relationship for our B2B business. You'll be responsible for engaging with key stakeholders post-sales, to drive customer on-boarding, adoption, satisfaction and to ensure retention. Your team will be the voice of the customer and advocate internally to improve every aspect of the B2B customer experience. You'll work closely with our Customer Support, Engineering and Product team to maintain a deep understanding of product offerings.

Senior Customer Solutions Engineer

Duo Security
Austin
20 hours ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements. You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO). You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support.

Senior Customer Success Manager

Customer Success Manager

Square Root
Austin
1 day ago
+17
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

VP & GM, Educational Services

Blackbaud
Austin
1 day ago
+38
The Vice President and GM for our Education Services business is a highly visible leadership role in Blackbaud.  Responsible for our Education Services business, the role is multi-faceted.  It spans from sales to operational and includes financial and strategic accountabilities.  In practice, the VP& GM is the “owner” of the Education Services business within Blackbaud and leverages all of the strengths and resources of the company.  He / she is the steward of the Education Services business and is accountable for its performance through directly-reporting and matrixed staff.  The VP & GM is focused on the daily operations of the business as well as its long-term strategic position and success. 

Senior Director of Consulting Services

Civitas Learning
Austin
2 days ago
+24
The Senior Director of Consulting will be responsible for effectively managing projects, providing solutions design, and implementing and generating project results for the organization. Additionally they will be expected to identify, create, and deliver innovative service strategies and tools to generate revenue opportunities related to new and existing partners. One of the main functions includes leading and coordinating team efforts in data gathering and analysis to increase company profitability. They will also collaborate in project planning and execution, as well as collect feedback after project deployment. The Senior Director of Consulting will play a key role in professional development by mentoring junior staff and motivating them on a regular basis. They will also be expected to create strong business relationships, use tracking tools to measure progress and benefits provided to the partners, measure budget plans, and modify them according to partner expectations. 

Technical Marketing Engineer (Cloud Security Resea…

NSS Labs
Austin
4 days ago
+22
Prepare clearly articulated, well-researched, and credible technical reports, blogs, and commentary using NSS test data, expert opinion, primary research, and secondary sources. Manage and support enterprise client engagements ranging from simple inquiry calls to larger architectural engagements; present NSS’ research and expertise to enterprise clients at internal and external events. Provide NSS’ primary research team with data regarding the enterprise use of cloud security technologies; work with primary research team to finalize these questions and work to aggregate survey data to ensure validity. Communicate the use case for leading security products, including comparing/contrasting use cases and explaining underlying technologies to both engineering and business audiences. Build relationships and engage with enterprise clients, vendors, services providers, the reseller community, and industry bodies through teleconferences, on-site briefings, and travel to major industry events.

Network Security Research Architect . (Relocation…

NSS Labs
Austin
6 days ago
+22
This is not an entry-level position. Your proven practical expertise will drive efforts related to the development of research that fuels pertinent enterprise-client discussions and aids in the development of NSS’ world-class test methodologies. You will be part of company that is chartered with making a difference in the world of cybersecurity. The ideal candidate must possess a good understanding of technology trends and the underlying competitive environment, be interested in, and skilled at, writing and communicating to various audience levels. Perhaps most importantly, the right candidate must desire to advance transparency and accountability within the cybersecurity industry.

Client Outcome Manager

Square Root
Austin
1 week ago
+17
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Account Manager, Enterprise

TrendKite
Austin
1 week ago
+20
Previous experience, minimum of 5 - 7 years, in owning a book of business upwards of at least $2M annual bookings. Solid experience and understanding of renewal, upsell and churn drivers in a B2B SaaS subscription business. Demonstrated experience of negotiation and identifying upsell opportunities. Successful track record of consistently achieving 95% or higher customer retention, driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value. Customer success management experience from onboarding customers through adoption, retention and account growth.

Enterprise Customer Success Manager

TrendKite
Austin
1 week ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Channel Account Manager / National, Austin, Texas…

Vyopta Incorporated
Austin
1 week ago
+15
Vyopta is currently seeking a full-time Channel Account Manager to join our partner management team. Vyopta is a Cloud Collaboration Performance Monitoring and Analytics company. We serve many of the largest enterprises around the world across many verticals such as financial, technology, healthcare, higher education, and government. This position will support the Vyopta Partner Program, which executes Vyopta’s global business development strategy, by enabling and activating Vyopta’s partners. A primary responsibility includes building and nurturing relationships with partner executives, sales and sales engineering teams. You will be focused on driving top line revenue growth and building a qualified pipeline of business.

IT Security Engineer

Procore Technologies
Austin
1 week ago
+20
We are looking for an IT Security Engineer to join our team in Austin, TX. In this position, you will be responsible for all technical aspects of security. You will work closely with Cloud Operations, Network, Security, and IT teams in designing solutions, providing security oversight and driving security projects to reduce the risk to Procore and Procore's Business System. This is a technical role with the expectation that you are fluent in

IT System Administrator

Procore Technologies
Austin
1 week ago
+20
We are seeking a Systems Administrator to help monitor, administer, and provide reporting on a variety of key IT systems at Procore. This is a fast paced role that requires solid technical, analysis, communication, and troubleshooting skills. As an integral member of the IT team, you will be responsible for administering various SaaS and on premise systems to ensure proper operation and security. The successful candidate must possess the ability to review, identify, and act on real-time information as it is received. Such information may be received from system log review, monitoring an alerting systems, directives from senior management, or escalation of user incidents. An ideal candidate will be able to detect problems early, identify the root cause of the issue, and provide rapid resolution in an enterprise IT environment. This role is part of the Service Operations team within Procore’s IT department, located in Carpinteria, CA.

Sr. Business Intelligence Analyst

Lithium Technologies
Austin
1 week ago
+16
Our Spredfast + Lithium BusinessApplications team is looking for a Senior Business Systems Analyst to join ourAustin or Portland office. As a Sr. Business Systems Analyst, you'll havethe opportunity to work in an environment where no two days are alike - no sameold, same old here! Collaborating with business sponsors on variousprojects from deploying new systems to enhancements of existing enterpriseapplications is all in a day's work. You'll have an integral part in managingsystems across various business units within Spredfast + Lithium while providing prompt andcomplete resolution to technical challenges and business issues. The idealcandidate will have proven excellence in system management and businessanalysis. 

Regional Channel Account Manager

BigCommerce
Austin
1 week ago
+24
Our Regional CAM is responsible for recruiting, on-boarding, and managing Systems Integrators, Digital Agencies, and eCommerce consultants focused enterprise e-commerce. You will work closely with Sales and Marketing to manage the enterprise channel pipeline and go-to-market activities that bring new clients to the BigCommerce platform. Your passion and success will help enable our mission to democratize commerce and change people’s lives through our platform.

Senior Manager, Business Applications

Technical Account Manager

Tenfold
Austin
1 week ago
+16
Mission Tenfold is looking for a Technical Account Manager (TAM) to join our growing team. In this role you will work directly with our Customer Success Managers (CSMs) to remove road-blocks and technical challenges post sales for the customer, and identify potential opportunities for growth and value realization within the account. You will be customer facing and will partner with the CSM to achieve success in a customer relationship. The right

Customer Success Manager, OEM/Franchise Programs

Modernize
Austin
1 week ago
+24
In this position, you will identify and implement strategic partnerships which drive indirect (i.e outside of our internal sales channels) revenue and profit. Your knowledge of sophisticated partner development and cross-functional program management will be put to the test as you formulate and test creative concepts. Working in a highly collaborative team environment with the EVP of Business Development and other senior leaders, you will participate in the quarterly business cadence for setting and pursuing business goals. We are seeking applicants that have a passion for driving creative ideas through to sustainable revenue.

Director of Fulfillment Operations

Tecovas
Austin
2 weeks ago
Work closely with the COO to design and implement a plan to scale operational capacity and establish a fulfillment network footprint ahead of the accelerated growth plans of the company. Accountable for the management of the 3PL fulfillment relationship supporting all sales channels. Responsible for inventory control/inventory integrity audit activities in partnership with the Finance team. Ensure all established costs, quality, inventory integrity, service level and delivery commitments are met from operational partners. Act as Project Manager on initiatives as needed/requested. Develop project plans and scope of work. Coordinate the prioritization, development, testing and implementation for each project working with internal and external stakeholders. Anticipate bottlenecks, provide management escalation, prioritize and execute. Present a cogent summary of the options available, the associated costs and business risk with each option. Evaluate vendor proposals, negotiate with external partners and collaborate with internal teams to ensure that projects meet business requirements. Provide input to the development of the operational strategy on new and emerging products and services. Act as a stakeholder with the Product Development/Merchandising and Supply Chain teams on new product launch planning and execution. Provide leadership and support the execution for all software integration initiatives to improve operational execution for all aspects of the customer experience. Execute ad hoc requests that are often data intensive and require comfort with numbers to make decisions. Create, prepare, and edit daily, weekly, monthly operational KPI’s to drive decision making. Perform administrative activities associated with the effective management of operations, including compiling, storing, and retrieving production data for reports. Responsible for invoice audit and approvals on external operations vendors.

Head of Education and Training

Juniper Square
Austin
2 weeks ago
Design, deliver and maintain training programs and curricula for new and existing customers and new Juniper Square employees. Create and deliver highly polished, customer-facing and internal-facing trainings and content that meet training objectives and learner needs. Content could include, but is not limited to: training videos, slide decks, instructor guides, articles and other learning resources. Redesign the existing help center and off the shelf resources. Monitor and measure effectiveness of training programs and conduct evaluations to identify areas for improvement in training process and resources. Collaborate with teams across Juniper Square to ensure customers and employees have resources they need to be successful.

Operations salaries in Austin

Job Title Average Salary Salary Range
Customer Support Rep $39,689
Min: $29K
Max: $55K
Operations Associate $51,605
Min: $28K
Max: $77K
Office Manager $52,167
Min: $36K
Max: $72K
Technical Support $52,457
Min: $25K
Max: $85K
Sales Operations Analyst $55,300
Min: $40K
Max: $74K
Desktop Support $61,615
Min: $40K
Max: $95K
Client Success Manager $69,078
Min: $35K
Max: $110K
Business Analyst $75,430
Min: $54K
Max: $115K
Marketing Operations Manager $76,667
Min: $58K
Max: $100K
Customer Support Manager $80,846
Min: $37K
Max: $130K
Operations Manager $90,997
Min: $45K
Max: $140K
Senior Business Analyst $93,188
Min: $73K
Max: $110K
Sales Operations Manager $94,500
Min: $70K
Max: $152K
Business Intelligence Analyst $96,222
Min: $60K
Max: $120K
Director of Operations $130,364
Min: $95K
Max: $165K
Director of Customer Success $146,429
Min: $120K
Max: $180K
Vice President of Care $180,429
Min: $165K
Max: $190K
Vice President of Operations $189,000
Min: $130K
Max: $252K
COO (Chief Operating Officer) $204,400
Min: $110K
Max: $300K

Top Austin Companies Hiring for Operations

+20
Big Data, Marketing Tech
+15
Fintech, Real Estate
+23
HR Tech, On-Demand

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