Client Success Jobs in Austin

51

Director of Relationship Management

A Cloud Guru
Austin
5 hours ago
+16
The Director of Relationship Management will lead a team of frontline Managers and individual Relationship Managers across their client portfolios to ensure all A Cloud Guru customers achieve success in their partnership with ACG, while having a best-in-class experience. The Relationship Management team functions as main points of contact for all A Cloud Guru customers to lead them through their full customer lifecycle, including the product delivery, on-boarding, support, and growth phases of their time with A Cloud Guru. The ultimate goal is to ensure a world class client experience, leading to increased retention and growth from all clients. The Relationship Management team also functions as internal advocates for our clients, providing ongoing feedback to ACG internal teams, helping to drive iterative learnings and improvements across the company.

Customer Success Manager

AlertMedia
Austin
5 hours ago
+16
Customer Success Managers take ownership of AlertMedia’s customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates across the accounts they manage. They will approach each relationship with a “partnership” mentality, and make sure customer needs are always met and problems are always solved quickly.

Customer Success Manager

Shogun Enterprises Inc.
Austin
9 hours ago
About the Role: Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? If so, then you are the person we are looking for to be the CSM for Hearth! About Us: We are an exciting and rapidly growing fintech company specializing in the home improvement loan sector, supported by 8VC, Founders Fund, and other prominent leaders in Silicon Valley. Our SaaS

Manager of Customer Success

A Cloud Guru
Austin
9 hours ago
+16
As a Senior Customer Success Manager you'll build the Customer Success team and that own the post-sale customer relationship for our B2B business. You'll be responsible for engaging with key stakeholders post-sales, to drive customer on-boarding, adoption, satisfaction and to ensure retention. Your team will be the voice of the customer and advocate internally to improve every aspect of the B2B customer experience. You'll work closely with our Customer Support, Engineering and Product team to maintain a deep understanding of product offerings.

Senior Customer Success Manager

A Cloud Guru
Austin
9 hours ago
+16
A Cloud Guru is a world leading provider of online education. We focus on providing high-quality, affordable and engaging on-demand video courses to hundreds of thousands of technology professionals. We help our students learn new skills, gain valuable industry certifications, and excel in their careers It’s an exciting time at A Cloud Guru - we’ve taught over 700,000 students since our inception 3 years ago; received US venture capital funding

Senior Customer Solutions Engineer

Duo Security
Austin
20 hours ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements. You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO). You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support.

Account Development Representative, Outbound

Senior Customer Success Manager

Marketplace Manager

Spreetail
Austin
20 hours ago
+19
As a member of our Channel Team, you will play a critical role in Spreetail's incredible e-commerce growth. You will have the opportunity to work with some of the largest and fastest growing companies in the US. You could manage Spreetail's business with Amazon, Walmart, eBay, Wish, Google and several others.

Sr. Marketplace Manager

Customer Retention Manager

Technical Support Engineer

Tenfold
Austin
20 hours ago
+16
As a Support Engineer team member, you will provide world-class support to our customers over the phone, via support tickets and/or through our live chat system. We have 1st (9 am to 5 pm Central), 2nd (5 pm to 1 am Central) and 3rd (1 am to 9 am Central) shifts available.

Client Success Analyst

Iodine Software
Austin
1 day ago
+11
We are seeking a Client Success Analyst to join our Professional Services team and help take Iodine to the next level by providing best-in-class service. This is a high visibility role, and your success will depend on building strong long-term relationships with our clients, proactively identifying issues and driving resolution, and fostering communication with users and stakeholders along the way.

Customer Success Manager

Square Root
Austin
1 day ago
+17
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Account Architect

TrendKite
Austin
4 days ago
+20
What we do: TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications. Thousands of the world’s top brands, including Google, Patagonia, Nokia, Marriott and Hershey rely on TrendKite to manage their digital PR

Media Account Manager

AdAction Interactive
Austin
5 days ago
+18
POSITION SUMMARY AdAction Interactive is seeking a Media Account Manager to join our Media team and manage a portfolio of third party media supply partners.   This high growth potential role will work closely with all teams of the company from Sales to Campaign Strategists and will be responsible for maximizing our business relationships with our media supply partners to provide effective and diverse media solutions to our clients. RESPONSIBILITI

Media Account Manager

AdAction Interactive
Austin
5 days ago
+18
AdAction Interactive is seeking a Media Account Manager to join our Media team and manage a portfolio of third party media supply partners. This high growth potential role will work closely with all teams of the company from Sales to Campaign Strategists and will be responsible for maximizing our business relationships with our media supply partners to provide effective and diverse media solutions to our clients.

Managed Services Consultant

TrendKite
Austin
6 days ago
+20
Own a set schedule of client deliverables across a range of TrendKite service offerings including reporting and newsletter oversight. Manage each project with clear deliverable dates and development timelines. Build reports and other deliverables that require strong analytic, insight and visual presentation skills. Coordinate internally and with clients on projects and ensure both quality and timeline expectations are met. Work with broader team to build case studies and best practices that help new clients learn and adapt their own go-to-market practices. Assist client and sales teams in scoping new service projects and explaining our current offerings based on presented needs.

Social Specialist

Tiger Pistol
Austin
1 week ago
As a Social Specialist with a focus on managed services, you will develop and quality assure Facebook and Instagram advertising campaigns for customers. You will have responsibility over a portfolio of end-customers, understanding their requirements and translating their needs into social media advertising activities.  In addition to campaign creation and monitoring duties, you will also identify and drive internal productivity and process improvements as they relate to our customer support operations.

Client Outcome Manager

Square Root
Austin
1 week ago
+17
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Account Manager, Enterprise

TrendKite
Austin
1 week ago
+20
Previous experience, minimum of 5 - 7 years, in owning a book of business upwards of at least $2M annual bookings. Solid experience and understanding of renewal, upsell and churn drivers in a B2B SaaS subscription business. Demonstrated experience of negotiation and identifying upsell opportunities. Successful track record of consistently achieving 95% or higher customer retention, driving usage, platform adoption, customer satisfaction score/NPS and customer lifetime value. Customer success management experience from onboarding customers through adoption, retention and account growth.

Enterprise Customer Success Manager

TrendKite
Austin
1 week ago
+20
Manage a portfolio of enterprise customer accounts. Manage all aspects of the customer success lifecycle. Identify customer goals and proactively address them throughout the customer lifecycle. Understand the Marketing and Communications ecosystem and how TrendKite delivers differentiated value. Build customer trust and deliver high-quality customer service. Develop a customer success plan for each of your portfolio accounts to adopt, renew and grow the TrendKite platform in the customer account. Support and assist the Enterprise Account Manager in conducting monthly, quarterly, annual business reviews with customer account teams. Coach and train customers in using and adopting TrendKite platform. Adopt a disciplined approach to customer success.

Customer Service Support Representative (Coach Car…

Keller Williams Realty International
Austin
1 week ago
+16
KW MAPS Coaching offers training and coaching for real estate professionals and business leaders committed to transforming their lives and businesses. As our Customer Service Support Representative, you will provide exceptional customer services to our KW MAPS coaches.

Professional Services Consultant

ThousandEyes
Austin
1 week ago
About ThousandEyes

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