Customer Success Jobs in Austin

69

Customer Success Representative

Atmosphere
Austin
2 days ago
Atmosphere is looking for a Customer Success Representative to join our team! Do you find yourself drawn to the Atmosphere app whenever you see it playing? Do you love helping people? Do you remain cool under pressure? Are you the type of person who can strike up a conversation with anyone at a party? This CSR will support our business customers by providing technical support, answering general questions, and responding to all customer communication. This positive, solutions-oriented individual will help Atmosphere expand its footprint into thousands of new establishments by being the front-line to this revenue-driving, entertaining business solution we call Atmosphere.

Customer Success Representative (Carrier Operation…

Shipwell
Austin
2 days ago
+30
Do you have incredible attention to detail? Do you have excellent customer service skills? Do sleep better at night knowing that you made a difference today? If someone needs help, are you a calming influence to them? If so, you are the sort of person we want to hire as a Customer Success Representative (CSR) at Shipwell. Customer Success Representatives field calls and emails to and from our shipper and carrier customers and find ways to help them move freight more reliably and economically. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working in North America. Some of the time you will be tracking shipments we know are doing just fine, however other times you might be trouble-shooting problems with freight, calling customers for paperwork, or just checking in to make sure everyone is happy!

Produce Claims Specialist

Arrive Logistics
Austin
2 days ago
+11
Arrive's claims and credit department is growing and we are looking for the right candidate to support the claims function for our Produce department! The Produce Claims Analyst will work closely with the Director of Claims, serving as the point person for managing and reviewing incoming Produce claims. The majority of this role will process and investigate all incoming claims being submitted and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier. The Produce Claims Analyst will work closely with customer and carrier reps and with the Accounting team; as well as communicate with carriers, insurance companies and customers.

Software Instructor

Blackbaud
Austin
2 days ago
+38
The Job: This position is ideal for an enthusiastic, energetic individual who enjoys engaging with clients virtually (online), face-to-face, and through social media. In this role, you’ll have the opportunity to learn Blackbaud software, training technology and delivery. Your training assignments will allow you to interact with a diverse group of nonprofit organizations while positively impacting their mission. The Location: We periodically hire

Director, Customer Success - Onboarding & Adoption

Customer Success Manager

AlertMedia
Austin
3 days ago
+29
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Senior Customer Solutions Engineer - Duo Security

Duo Security
Austin
3 days ago
+13
As a Senior Customer Solutions Engineer, you will partner with our Customer Success Managers to drive time-to-value for Duo’s strategic Enterprise customers, specifically by leading technical onboarding engagements.  You will provide architectural guidance and best practices that translate business objectives and requirements into specific recommended configurations, and identify/troubleshoot potential deployment blockers. You must be a strong communicator who comfortably adapts to various customer situations and audiences (from IT administrator to CISO).  You should have relevant experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions Engineering, or Technical Support. Your other responsibilities will include:

Client Success Analyst

Iodine Software
Austin
3 days ago
+17
This is a unique opportunity to join a close-knit, rapidly growing team and help us build and scale our services organization. You will be learning the latest technologies that are pushing the boundaries of our industry and impacting the way medical teams document patient health conditions. You will be a first point of client contact, directly influencing the way clients experience our product and our team. You will interface with all aspects of the business and have exposure to many learning opportunities – from implementation management to machine learning analysis to software development.

Customer Success Manager

Everyware
Austin
3 days ago
+19
Who is Everyware? Everyware is a company redefining payment processing and customer engagement via two-way text communication. Opening this two-way communication with customers will help mitigate risk, improve customer service, and increase revenue. From merchant processing to sending simple text receipts, making text communication a part of the purchase process will improve the customer journey. Everyware is headquartered in Austin and was

Customer Success Manager, Strikedeck

Medallia
Austin
4 days ago
+48
Customer Success Managers are responsible for offering guidance regarding policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices.

Customer Engagement Specialist

RigUp
Austin
4 days ago
+27
RigUp is looking for a Customer Engagement Representative to join our newly-formed Community Management team. The Customer Engagement Representative will focus on building and strengthening relationships with our customer base: independent contractors in the oil and gas industry. The Community Management team partners with marketing to drive customer engagement and customer success and support to drive customer satisfaction.

Head of Customer Onboarding

ShipperHQ
Austin
4 days ago
+12
Head of Customer Onboarding - SaaS Are you passionate about selling SaaS solutions to an industry that thrives on providing best in class service and an amazing experience to all its customers? Do you have a passion for the eCommerce Logistics industry and making it better? We have the solution!   Company Overview ShipperHQ is a bootstrapped startup located in Austin, TX making a big impact in the eCommerce shipping space. We are a premier

Customer Onboarding Engineer

ShipperHQ
Austin
4 days ago
+12
Onboarding Engineer - SaaS Are you passionate about selling SaaS solutions to an industry that thrives on providing best in class service and an amazing experience to all its customers? Do you have a passion for the eCommerce Logistics industry and making it better? We have the solution!Company Overview ShipperHQ is a bootstrapped startup with an office in Austin, TX, and a market leader in the eCommerce Shipping space! Founded in 2009, we are

Customer Success Manager II

Khoros
Austin
4 days ago
+52
We are looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of our rapidly growing customer base. In this role, you will be the key point of contact for our customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer's journey. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and expand their business with us over time. The key to achieving this success is effective adoption of our products across a customer's organization, technical success and aptitude, high impact results that align to a customer's business objectives, a strong support system and continuous strategic and relationship alignment.

Customer Success Manager

Civitas Learning
Austin
5 days ago
+24
At Civitas Learning, we are looking for a committed Customer Success Manager to join our Customer Success team, where you’ll have the opportunity to manage relationships with our customers - colleges and universities across the U.S. that are excited about using predictive analytics to measurably improve student success. In this role, you will serve as the primary contact for our customers throughout the life of our relationship with the account. You will drive additional value by coordinating sessions with Civitas SMEs throughout the client relationship. By combining your keen sense for supporting client needs with an understanding for how our analytics platform and applications can help them attain their strategic objectives, you’ll be able to accelerate our customers’ student success initiatives and help them continuously learn about the impact of their work.

Executive Director, Customer Operations

Vista Consulting Group
Austin
4 days ago
+32
We are searching for an Executive Director focused on post-sales customer operations, who will partner closely with Vista company Chief Customer Officers / Chief Operations Officers; their lieutenants in Services, Support, and Customer Success; and CEOs to drive successful transformations in coordination with the company's wider executive suite. This leader will work in tandem with experts across the Vista Consulting Group to ensure portfolio companies are aligned on both the strategy and execution tactics of the CEO's goals and targets, ultimately supporting powerful growth. The ideal candidate will have prior experience leading services, support, and customer success organizations, bringing a deep understanding of how to create effortless experiences that drive value for existing customers, in support of long-term customer growth. Experience in consulting or advisory roles is an added plus.

Customer Success Manager

Square Root
Austin
5 days ago
+24
We’re looking for a Customer Success Manager to join our team of Radicals and help redefine Customer Success. We not only delight customers but also transform them into advocates of Square Root and our product, CoEFFICIENT. We develop lasting client relationships by identifying opportunities, measuring results, and focusing on successful business outcomes. Intrigued? Keep reading!

Pricing Director

AlertMedia
Austin
6 days ago
+29
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

Renewal Coordinator

Juniper Square
Austin
6 days ago
We are seeking a candidate to support the day-to-day operations of our high volume renewal and commercial programs. This role is apart of our new and growing Commerical Team here at Juniper Square. This role will range from contract drafting, operational needs of the team, data importing, and report management. Our ideal candidate demonstrates an aptitude to learn, current policies, guidelines, systems, and reporting mechanisms that support the contract operations in Juniper Square. We expect our customer count to continuously increase each quarter, therefore, the ideal candidate is focused, organized, and attention to detail is a passion rather than a skill. 

PAYG Customer Experience Manager

ActiveProspect, Inc.
Austin
6 days ago
+23
ActiveProspect is seeking a Customer Experience Manager to join our small, but fast-growing company. Our Customer Experience Manager will work on the Client Success team to efficiently manage the customer life cycle of our pay-as-you-go (PAYG) segment to improve the overall user experience and make these users raving fans of all things ActiveProspect. We're a collaborative organization with an emphasis on iteration and learning. We’re looking for someone who’s excited to work with interesting technologies in a startup culture, to have an immediate impact on customer retention and product experience, and is ready to rise to the challenge of a growing organization. Sound like you? Keep reading!

Consumer Success Representative

Opcity Inc
Austin
6 days ago
+14
We are currently seeking a Full-time, highly motivated Consumer Success Representative to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process. Sales experience? Awesome, but not necessary. We will teach you everything you need to know! Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up! You will have the ability to interface and learn from team members in all departments of the company. Uncapped commission awaits for the right representative!

Consumer Success Representative - Spanish Bilingual

Client Success Representative

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