Customer Success Jobs in Austin

82

Customer Success Manager

BigCommerce
Austin
3 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Senior Customer Advocacy Manager

Compeat
Austin
3 hours ago
+25
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs). The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization. These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.

Customer Success Manager, Customer Success Operati…

Blackbaud
Austin
5 hours ago
+38
In this role, you will work closely with internal teams and stakeholders where you will have the responsibility to identify trends in data and seek opportunities to assist with adoption for our solutions and mitigate risk.  It is an incredible opportunity to demonstrate your customer centric focus with a cross-functional collaboration and have a direct impact on the success of our customers as they onboard and adopt their solution moving through the customer lifecycle. Ideally you are highly driven and results-oriented, who can balance the art of execution and tying it back to strategy.  We’re looking for someone who is resourceful and has had proven success in keeping the customer in mind and driving towards successful outcomes.

Customer Success Manager, Payments

Customer Support, Associate

Customer Success Manager, Arts & Cultural

Customer Success Representative

OutboundEngine
Austin
13 hours ago
+21
At OutboundEngine we know that marketing can be overwhelming for many small business owners. We combine simple software and talented people to help these small business owners keep their customers and gain new ones. We also know how frustrating and difficult customer service can be to work with effectively. The Members of the Customer Success team at OutboundEngine serve as trusted marketing partners to our customers helping them at every step of

Customer Success role at a fast growing company

ePayPolicy
Austin
13 hours ago
ePayPolicy is the ONLY payment processor designed specifically for independent insurance agencies to accept credit card and ACH payments online. We’re the BEST at what we do, just ask any of the 24 state insurance associations that endorse us as their go-to payment processor. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept payments. Today, with over 1,500 clients

Associate | Client Service | Financial Services

GLG (Gerson Lehrman Group)
Austin
13 hours ago
+16
Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Customer Success Manager

ClearDATA
Austin
1 day ago
+37
ClearDATA is seeking a talented Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your account management expertise and gain new skills in the world of hosted and managed services while being part of the Health Care revolution to the Cloud. The ideal candidate will have experience working with Enterprise and/or Mid Market clients in a SaaS model, cloud hosting environment, or cloud-based professional services. Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is a huge plus. In our fast growth environment, we are looking for people that are eager to continuously learn and willing to work to make it happen.

Customer Success Manager

AlertMedia
Austin
1 day ago
+16
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Success Specialist

Digital Pharmacist Inc.
Austin
2 days ago
About Us   Digital Pharmacist is a rapidly growing digital health company that powers technological communication and adherence solutions for 7,500 pharmacies, national pharmacy wholesalers, hospital systems and pharmaceutical brands. Millions of patients use the company's products every month. Digital Pharmacist is the official digital partner of the National Community Pharmacy Association. The company is headquartered in Austin, Texas, with

Member Services Coordinator

Keller Williams Realty International
Austin
2 days ago
+16
Own the day-to-day client service operations for membership divisions, including processing payments, resending receipts, hosting webinars, tracking and emailing sales leads, creating reports, managing training calendars and sending onboarding information. Provide customer service to requests received via all mediums (email phone, social media and chat). Track and record all activity in CRM and internal tools. Maintain member databases. Conduct regular feedback meetings with members to solicit feedback and provide solutions to add more value to the members. Generate reports displaying accurate data and numbers to guide membership strategy. Partner with the membership divisions to stay educated on membership values in order to provide highest level of service to clients.

Technical Account Manager - East Coast

CrowdStrike
Austin
2 days ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Technical Account Manager - East Coast

Customer Success Representative

System Surveyor
Austin
2 days ago
About System Surveyor System Surveyor is an Austin “A-List” company with a big future. The company offers a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the electronic security, IT, Audio-Visual and Fire Alarm industries.   Named #4 on Pepperdine University’s “Most Fundable Companies” list, System Surveyor has been recognized with six industry awards for innovation. Based in southwest Austin, the company

Client Success Manager

Social Solutions
Austin
2 days ago
+26
Social Solutions is seeking a Client Success Manager to own the ongoing client experience, with a focus on ensuring the deep and successful adoption of our suite of SaaS products for nonprofits, and driving long-term value aligned with our clients' mission-focused outcomes. You will monitor the ongoing health and satisfaction of your book of clients and establish a cadence for client interactions that ensure each client is fully optimized on their existing deployed solutions and successfully renews. 

Account Manager, Mid-Market (Austin)

Medallia
Austin
2 days ago
+48
Own renewals, expansions and overall growth within a healthy book of business. Developing and managing relationships within your customer segment. Day-to-day primary relationship for customer contacts. Going “high & wide” within our accounts, maintaining and building champions. Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support. Forecast sales activity and revenue achievement in salesforce.com, while creating satisfied and reference-able customers. Up to 50% travel.

Strategic Relationship Manager

A Cloud Guru
Austin
2 days ago
+30
As a Strategic Relationship Manager you'll be a champion for our customers and identify, establish and nurture relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results. You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Customer Success Sales Associate

Ethos
Austin
3 days ago
+14
The customer experience is of utmost importance and will continue to determine our success in the life insurance industry. We are looking for stellar sales associates who want to join our team as licensed agents and improve the life insurance buying process. Here are the qualities that we are looking for in a Customer Success Associate: * Quick learners who can become masters of explaining life insurance in a simple and pleasant manner * Strong

Associate Manager, Customer Success

Kazoo
Austin
3 days ago
As an Associate Manager of Customer Success, you will become an expert in responding to inquiries related to all of Kazoo’s customers. You will be the liaison between the end user and multiple internal product groups including Customer Success, QA and Engineering. You will be responsible for relaying feedback regarding necessary improvements and changes. You should possess a thirst for data, and your decisions should be backed by said data. Further, you will also lead the Kazoo support team, mentoring and coaching the support specialists along the way.

Customer Success Manager

Cloudflare
Austin
3 days ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Team Lead, Customer Success Manager

Customer Success Manager - Mandarin & English Speaking

Customer Success Manager

New Knowledge
Austin
3 days ago
+38
You're looking for a team where you can drive decisions, be challenged, investigate and explain complex problems for our clients. You want to collaborate with smart, creative, and energetic people. You're comfortable with being uncomfortable. You look for projects where you can learn new technologies and techniques. You're comfortable working with data, synthesizing information from a variety of sources, and communicating your findings to decision makers. If this sounds like you, you sound like someone we want on our team.

Sales & Operations Coordinator

Elite Austin
Austin
3 days ago
+18
Elite Austin is a fast paced design company who specializes in furniture, staging, and design. We are seeking a sales & operations coordinator to join our team! We have a positive team atmosphere with self-starters who collaborate to create a successful outcome for all involved. POSITION SUMMARY Elite Austin is seeking a professional, sales driven people person with strong communication, project management, organizational and time management

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