Client Success Jobs in Austin

53

Customer Success Manager

ScaleFactor
Austin
2 minutes ago
+11
Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor.  Are always a step ahead in anticipating, setting and communicating customer expectations throughout the on-boarding phase. Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc. Determine and understand customer’s needs and map to ScaleFactor’s software offerings. Identity and articulate themes from customer accounting and finance infrastructure and systems data. Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction. Bridge the gap between Customer Support and the Product teams. Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products. Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts.

Major Account Support Specialist

ShipStation
Austin
3 hours ago
As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound hone calls to provide top level service. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency. ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

Security Customer Advisor

Rapid7
Austin
5 hours ago
+22
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

Onboarding Consultant

TrendKite
Austin
2 days ago
+20
We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle. TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Consumer Success Supervisor

Opcity Inc
Austin
2 days ago
+14
The Consumer Success Supervisor (CSS) role presents the ideal opportunity to develop, lead, counsel, and motivate Consumer Sales Representatives (CSRs) to achieve goals and quotas by delivering superior service and resolution to Opcity's clients. This role will allow you to work side by side with our Consumer Success Managers. The Supervisor role supports CSMs by helping with their day to day responsibilities. They will assist CSMs with coaching and development of CSRs, including but not limited to- call breakdown and side by side coaching. The supervisor role is a flex schedule- working some weekends will be required.

Client Success Representative

Account Services Manager

Consumer Success Representative

Consumer Success Representative - Spanish Bilingual

Partner Growth Manager

Load 2 more jobs6 jobs at Opcity Inc

SaaS User Success Specialist

ShipStation
Austin
3 days ago
As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

Brand Specialist

GoDaddy
Austin
3 days ago
+28
Brand Specialists are responsible for all creative work performed during customer onboarding. As a Brand Specialist, you’ll research a business and translate your findings into a branding kit and marketing plan. These materials give each customer an understanding of how we’ll represent them online and serve as a foundation for all content-creating teams.

Website Operations Specialist

GoDaddy
Austin
3 days ago
+28
This role will be comprehensive and will play a part in each step of the process. Use independent judgment to diagnose the current state of a customer’s website and domain Check each website preview for quality prior to sending out to customers. Pitch the value of this website service to new and existing customers over the phone and via email to maximize utilization. Handle credential setup including but not limited to gathering website credentials from customers, creating new domains, and initiating assistance from third-party agencies. Complete final QA and publishing of the websites. Support customers post-launch with website requests. Support other Operations teams as needed to maximize customer retention. Any other responsibilities as may arise in the context of a fast-moving startup.

Digital Consultant, GoCentral

GoDaddy
Austin
3 days ago
+28
As a Consultant, you are personally responsible for helping the customers in your account base thrive online. You will work with your small business customers to determine their goals, evaluate their current web presence, and chart a strategy to leverage GoDaddy services to achieve success. The right candidate has a love of helping others and the confidence to guide customers into their recommendations. Consultants will provide a Do It With You level of support, teaching and coaching their customers to get the most out of their GoDaddy services.

Customer Onboarding Specialist

GoDaddy
Austin
3 days ago
+28
The core of your role will be centered around phone communication with customers and external platform support teams in order to get profiles fully set up. Own the technical components of customer onboarding through data entry on social media and review platforms. Troubleshoot and solve platform-related issues for customers. Do front-end customer research to identify existing social and review sites. Fulfill customer requests quickly and effectively. Support other Operations teams as needed. Any other responsibilities as may arise in the context of a fast-moving company.

Retention Specialist

GoDaddy
Austin
3 days ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Customer Support Specialist

Eden
Austin
4 days ago
+17
Creatively troubleshoot and solve customer issues in a timely manner with a positive attitude Serve as the primary liaison between customers and service providers to create the perfect customer experience Advocate customer needs internally to continuously improve the customer experience Find innovative ways to enhance operations at Eden that help us better serve our customers Think creatively about how to consistently surprise and delight customer offices

Partner Onboarding Coach - Implementation

Restaurant365
Austin
4 days ago
+18
Implementation Coach – Partner Onboarding & Success Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. We are one of the fastest growing tech platforms in the restaurant space and we recently secured a $20M investment from Bessemer Venture Partners. Our clients include well known franchises to

Associate | Client Service | Financial Services

GLG (Gerson Lehrman Group)
Austin
4 days ago
+16
Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Customer Support, Associate

Blackbaud
Austin
4 days ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Senior Customer Advocacy Manager

Compeat
Austin
5 days ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs).  The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization.  These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.   

Customer Success Consultant

Compeat
Austin
5 days ago
+18
As a Customer Support Consultant, you will be a member of the Customer Support department.  We are the primary liaison for our customers.  We are responsible for new client implementation and training as well as daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.  ­

Customer Operations Associate (Remote)

Airfordable
Austin
5 days ago
About Airfordable Airfordable is a travel and financial technology company that is on a mission to make travel accessible and affordable to anyone, anywhere. We allow anyone to book flights for only a fraction of the cost upfront and the rest in installments before they fly. We're continuously building a travel platform that will empower traveler to do more with less in an easy and fun way. We're a remote team headquartered in Chicago and have

Customer Success Manager

Square Root
Austin
5 days ago
+24
Tackle client integration + configuration of our products, training, project planning, contract management, and software delivery. Build strong relationships with our customers and gain a deep understanding of their industry and business strategy. Help our customers understand the full potential of our platform through upsells and ensure the success of renewals, which are the driving force of our business. Collaborate with teams from across Square Root to find the root cause of and creative solutions to real business problems. Be the voice of the customer, essential to project success and helping our customers reach their goals!

Publisher Manager

AdAction Interactive
Austin
6 days ago
+18
AdAction Interactive is seeking a Publisher Manager to join our Media team and manage a portfolio of third party media supply partners.   This high growth potential role will work closely with all teams of the company from Sales to Campaign Strategists and will be responsible for maximizing our business relationships with our media supply partners to provide effective and diverse media solutions to our clients.

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