Customer Success Jobs in Austin

62

Team Lead, Client Success

ActiveProspect, Inc.
Austin
1 day ago
+23
ActiveProspect is seeking a Team Lead for our Client Success team who is passionate about the success of our customers and has a strong track record managing enterprise clients at a SaaS company. This role will lead a team of four to six Client Success Managers focused on our Considered Purchase division, while also taking the lead on several marquee accounts within the division. You will be responsible for retaining and growing existing customer accounts, building the overall account strategy playbooks, creating and teaching best practices, developing executive relationships with customers, helping create Client Success stories, increasing product adoption and identifying key risk criteria. 

Customer Success Manager - Associate

Cloudflare
Austin
2 days ago
+42
You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly or biannual reviews.

Associate Customer Success Manager - Latin America

Customer Success Manager

AlertMedia
Austin
2 days ago
+38
Amherst is hiring for an energetic, hungry and highly organized Junior IT Project Manager that enjoys wearing multiple hats and thrives in fast-paced environments. In this role you have a variety of duties in support of our technology team including; managing multiple complex IT projects concurrently, providing day-to-day communication, coordination for projects and tasks; assisting with prioritization and resolution of issues.

Customer Success Manager (CSM)

TeleVet
Austin
2 days ago
At TeleVet, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product roadmap. You'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

Manager, Customer Success Management

BigCommerce
Austin
2 days ago
+47
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Manager, Customer Success Management for our Austin Four Points office. In this exciting role you will supervise and lead a team of awesome Customer Success Managers who consult and advise the most exciting and fastest-growing merchants in eCommerce. You will develop and coach the team to provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More! 

Technical Account Manager

Client Success Manager

Pinpoint
Austin
3 days ago
+31
Sell to CTO and VP of Engineering and meet with C-level and LOB executives, and other key stakeholders. Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Be passionate about communicating value to senior stakeholders and figuring out creative ways to create success. Proactively contribute towards optimizing our approach towards sales development to drive ongoing improvementDelivering and communicating ROI for our clients, throughout the customer lifecycleBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Pinpoint, on behalf of the customer

Relationship Manager I

A Cloud Guru
Austin
3 days ago
+47
As a Growth Account Manager at ACG, you'll be focused on growing and renewing our existing accounts! This position sits within ACG's wicked smart sales organization and will partner closely with Customer Success to ensure a best-in-class experience. Ideal candidates will have the ability to drive growth, building meaningful relationships, and be willing to roll up their sleeves to execute the tactics to get you there.

Customer Success Manager

A Cloud Guru
Austin
3 days ago
+47
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Client Success Manager

ActiveProspect, Inc.
Austin
4 days ago
+23
Company Overview ActiveProspect is an Austin-based marketing SaaS company that provides real-time lead optimization and compliance solutions for companies engaged in online lead generation. We give companies the insight and control to take real-time action on their leads. Our suite of products (LeadConduit, TrustedForm and SuppressionList) are used to filter out unwanted leads, document consent for TCPA compliance, and improve conversion rates.

SVP, Inside Sales and Support Operations (Call Cen…

realtor.com
Austin
4 days ago
+14
The role will be responsible for defining success metrics and is accountable to the business for delivering on (but not be limited to) improved NPS response rates, scores and feedback, customer retention and renewals rates, increased customer usage and adoption broker and agent onboarding, and most significantly improving close rate stemming from realtor.com consumer referrals to business partners (brokers, agents, lenders, title, home insurers etc).

Senior Manager of Client Success

Consumer Success Representative - Spanish Bilingual

Consumer Success Manager

Consumer Success Representative

Client Success Representative

Load 2 more jobs6 jobs at realtor.com

Customer Success Operations Analyst

A Cloud Guru
Austin
5 days ago
+47
A Cloud Guru is seeking a Customer Success Operations Analyst to drive strategy, improve efficiency, and promote a data driven culture for our Customer Success Managers. You will work on everything from the highly strategic to the operational; such as implementing a customer health scoring framework, building headcount modeling and capacity planning for the CSM team, forecasting churn and retention, implementing and refining CSM processes, refining the onboarding process, and analyzing CSM and overall business performance. You will be seen as the key business partner for the Customer Success team, and you will support the daily operations of the Customer Success team. You will partner closely with the Sales Enablement, Business Applications (SFDC), Analytics, and other roles to ensure the broader organization is communicating effectively and working collaboratively.

Customer Success Representative

Adobe
Austin
6 days ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
6 days ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Success Manager

Juniper Square
Austin
1 week ago
As a Customer Success Manager at Juniper Square, you’ll be a trusted partner to our private equity customers, helping to drive usage and adoption of our software, and ensuring customer satisfaction, growth, and retention. You’ll be responsible for onboarding new customers, consulting on their usage, and ensuring they’re getting maximum value from Juniper Square.

Customer Success Specialist

MongoDB
Austin
1 week ago
+50
We are looking for a driven, enthusiastic and hands-on Customer Success Specialist to help our customers realize and maximize the value of their MongoDB products and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges and are adaptive and excited to help innovate with new processes with a customer-centric mindset and attitude. We’re looking for someone who thrives by having regular interactions with customers and is proactive in their outreach.

Customer Success Manager

MongoDB
Austin
1 week ago
+50
We’re looking for individuals across diverse backgrounds who have a passion for SaaS technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and become a technical champion for our largest, most strategic customers.

Customer Success Specialist

Self Financial
Austin
1 week ago
+38
Self Lender is building a community of people who are looking to better their lives by building credit history. As a Customer Success Specialist, you will be supporting Self Lender’s community in reaching their financial and credit goals. You will assist in resolving customer challenges through direct communication via phone, email and chat. You will work closely with the Customer Success team and leadership to shape Self Lender by providing feedback and developing ideas for improvement. You will work in a highly collaborative yet autonomous environment- where we celebrate our customer's successes and thrive on reaching our own internal goals!

Customer Success Manager

Place Technology, Inc.
Austin
1 week ago
+27
Earn the trust of our prospective customers and assist them as they make their journey through our free trial process. Educate and evangelize the benefits of using our product and ensure prospective customers are achieving that value. Nurture relationships with our existing customers and ensure they are maximizing the usage of our products. Handle functional questions and escalate technical needs as necessary. Engage in regular meetings with the relevant internal and external stakeholders managing pre-sales and project priorities.

Client Support Specialist (contractor)

Medici
Austin
1 week ago
Medici is seeking temporary Client Support Specialists to provide exceptional support to its large base of healthcare clients by promptly responding and resolving questions via chat, phone, and email. The ideal candidate will be a fast learner that can quickly learn new technology, focus on multiple priorities and create a phenomenal Medici client experience. To be successful you must have experience working with SaaS tools like Zendesk, Salesforce, Hubspot, Helpscout, Slack or similar tools.

Cloud Customer Success Manager

Adobe
Austin
1 week ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

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