Customer Success Jobs in Austin

79

SVP Customer Relations (SoCal)

Arrive Logistics
Austin
14 hours ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (New England)

Arrive Logistics
Austin
14 hours ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

SVP Customer Relations (NorCal)

Arrive Logistics
Austin
14 hours ago
+49
As an SVP of Customer Relations at Arrive Logistics, you will be responsible for accelerating revenue growth for key accounts, building our credibility in the executive suite and cultivating new business across the entire supply chain with an emphasis on full truckload. This is not a cold-calling sales role. You’ll be working with Arrive’s existing accounts, building meaningful relationships from top to bottom to allow Arrive and selected customers to continue to grow year-over-year.

Director, Customer Success (Latin America)

Procore Technologies
Austin
14 hours ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager, Mid-Market

Admin Support, Customer Success

Compeat
Austin
22 hours ago
+42
As an Administrative Support for Customer Success, you will be a member of the Customer Support department. We are the primary liaison for our customers and responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers.

Customer Success Consultant

Compeat
Austin
22 hours ago
+42
As a Customer Support Consultant, you will be a member of the Customer Support department. We are the primary liaison for our customers. We are responsible for daily customer support and assistance. We are passionate about what we do and believe in building long-term relationships and partnerships with our customers. ­

Renewals Specialist

Optimizely
Austin
22 hours ago
+45
The NA Renewals Specialist will be responsible for driving account renewals starting 150 days in advance of their contract end date and executing all renewal back-end work in a timely manner for North America managed accounts. Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Account Executives, Legal, Accounting and others. The NA Renewals Specialist will be measured based on the timeliness of renewal contracts, their ability to drive incremental price increases on renewals and on increasing the number of multi-year renewals. This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. 

Partner Success Director

Aceable
Austin
22 hours ago
+39
The Partner Success Director (PSD) is responsible for managing the day-to-day relationship with Aceable, Inc’s B2B and channel sales partners. We are looking for a passionate Partner Relationship Director who will ensure the long-term success of our partners. You will liaise between our partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs.

Senior Client Solutions Associate

GLG
Austin
1 day ago
+16
GLG is seeking Senior Associates for our Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment. Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions

Customer Support Engineer

ActiveProspect, Inc.
Austin
1 day ago
+23
The Customer Support Engineer is the first level of help for customers, managing all support tickets and chat conversations. You’ll problem solve and fix issues for customers, elevating more complex issues as appropriate to the team. You will be the owner of our support platform, automating where you can, and documenting as you go, making recommendations to the Product team as you see trends in questions and use cases develop.

Client Relations Specialist

Realized
Austin
2 days ago
+22
Realized is looking for a Client Relations Specialist to join our Investment team. The Client Relations Specialist will contact leads generated from the marketing department, qualify prospective clients, and schedule clients to speak with the team's Investment Consultants. The Client Relations Specialist is a critical component of our client engagement process and will partner with our Investment Consultants to position real estate wealth management solutions to clients throughout the United States.

Customer Renewals Associate

LogicMonitor
Austin
2 days ago
+63
The Renewals/SaaS contracts specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer. They must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes. 

Contract Renewals Specialist

Associate Customer Success Manager

BigCommerce
Austin
2 days ago
+35
BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for an Associate Customer Success Manager. As an Associate Customer Success Manager you will represent BigCommerce while advising our eCommerce merchants, provide industry leading advocacy, drive client revenue growth, and help our clients Sell More!

Customer Experience Senior Advisor

Aceable
Austin
2 days ago
+39
First and foremost the Customer Experience Sr. Advisor ensures that customers' needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, the ideal candidate handles fast-moving, high-pressure situations, while staying calm and collected and having a ridiculously positive attitude. The ideal candidate understands how customer support contributes to the overall success of the company and is driven by supporting the needs and growth of others.

Customer Success Manager

Evernote
Austin
2 days ago
+35
Account management – Maintain direct relationships with Evernote’s B2B customers. Ensure our customers have the right knowledge to use Evernote to its fullest capabilities. This entails scheduling and conducting product demos, gaining insight into customer use case(s), and providing custom trainings as required. Account Growth – Seek opportunities to grow adoption within the accounts you lead. Work with the administrators and key executives in the customer organization by providing solutions that are customized to the needs of those key stakeholders. On-boarding – Take the lead by on-boarding new customers onto Evernote’s platform. This will require cross-functional coordination with the Evernote Sales team to ascertain use cases and develop custom programs to ensure a smooth launch. Advocacy – As the main point of contact for the customer, advocate on our customer’s behalf. This includes partnering with cross-functional teams across marketing and product to serve as the voice of the customer within the organization.

Network Development Associate

Bright Health
Austin
2 days ago
+28
The Integrated Delivery Development team is responsible for partnering with our Care Partners to turn their provider networks into market leading integrated delivery systems. We are reimagining how the network development, network management, and provider relations functions can advance affordable, simple, and personal care for our members. The Provider Contract Associate, Network Development – Active Markets and National Partnerships will be a key contributor to our team and will act as a thought leader for the entire organization. This position will play an integral role in driving the company’s performance by building, optimizing, and transforming our insurance networks. This position will be responsible for supporting Bright’s relationship development with key national and local network participants of Bright’s insurance networks as well as for advancing reimbursement best practices alongside our Care Partners.

Manager, Network Development

Bright Health
Austin
2 days ago
+28
Owns the development of provider contracting efforts from start-to-finish, including but not limited to process oversight, strategic diligence, outreach, and contract negotiations with regards to mid-sized and large hospitals and health systems, large and small physician groups and ancillary providers to execution. Lead Bright Health network development efforts across several markets, partnering closely with market teams, sales, Health Optimization, and other Integrated Delivery Development functions. Leads and manages the collaboration with our Care Partners to analyze, design, and develop networks through ongoing evaluation of both current and potential network participants. Supports enhancement of Bright’s portfolio of strategic multi-regional network partnerships to compliment local network development efforts. Manage ongoing network participant participation and performance, including performance analytics and management as well as contract renewals and terminations.

Team Lead, Customer Success Manager

Cloudflare
Austin
2 days ago
+42
You will be our first Customer Success hire in Austin, Texas. You will build and lead a very capable customer success team by recruiting, hiring, training, mentoring and developing new team members in Austin. You'll carry the retention goal for the entire team, and play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey and the Cloudflare technology. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Customer Success Manager

Implementation Consultant

Brightpearl
Austin
2 days ago
+30
Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). Review, de-risk, and provide accurate work estimates of Solution Proposals to Brightpearl Sales departments. Engage in project kick-off meetings to review expectations, deliverables, and timelines. Monitor and deliver artifacts to the agreed project plan. Ensure key project deliverables are up to a high standard of excellence. Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. Gather and document accurate requirements for software configuration designed to meet the true business needs of the client.

Pricing Manager

AlertMedia
Austin
2 days ago
+36
AlertMedia is looking for a Pricing Director who is driven to assist the closing of both new customer deals and customer expansion deals. This position will be responsible for all aspects of deal structuring, including pricing, incentive programs, proposal creation and approval, and post-pricing follow up. The Pricing Director will report to the CRO and partner with Account Executives, Sales Management, and Customer Success Managers to ensure deals are priced and delivered appropriately to their conclusion.

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