Customer Success Jobs in Austin

82

Customer Success Manager

BigCommerce
Austin
3 hours ago
+24
Maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting and revenue retention. Build strong reference-able working relationships with your clients from entry level to C-level executive. Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Recommend apps, integrations, features and partners that best align with client need and BigCommerce goals.

Technical Account Manager

Senior Customer Advocacy Manager

Compeat
Austin
4 hours ago
+18
Compeat, Inc. is looking to grow our team of Customer Advocacy Managers (CAMs). The Senior CAM is viewed as the primary account leader and single point of contact for all assigned accounts, representing the organization to our customers, and the customers to our organization. These individuals are responsible for identifying where the needs of both groups intersect and working to maximize the relationship for both sides, for the ultimate benefit and success of the company and our customers.

Customer Success role at a fast growing company

ePayPolicy
Austin
4 hours ago
ePayPolicy is the ONLY payment processor designed specifically for independent insurance agencies to accept credit card and ACH payments online. We’re the BEST at what we do, just ask any of the 24 state insurance associations that endorse us as their go-to payment processor. Our company was founded in 2014 by industry veterans with one goal in mind: Use tech to improve how insurance professionals accept payments. Today, with over 1,500 clients

Senior Manager of Client Services

wrrk
Austin
4 hours ago
wrrk is building a core piece of infrastructure for the modern economy; dependable, US-based, remote customer service teams that scale. If you use Shopify for your CMS, AWS for hosting, or Stripe for your payments, you will use wrrk for customer support.   We have a product that’s working, in a market that is ascendant, and we’re looking for a Senior Manager of Client Services to join our team.   wrrk is a bootstrapped, profitable, and remote

Customer Support, Associate

Blackbaud
Austin
4 hours ago
+38
As a part of Customer Support, the Associate role will be responsible for quickly resolving or triaging incoming questions and software incidents.  Associates are expected to support multiple software solutions that commonly serve the philanthropic and educational communities. Associates attempt to resolve cases on the first contact, utilizing self-service resources or triage more complex issues to senior personnel.  Associates are expected to consistently answer basic questions for their solution group, while exceeding quality and satisfaction standards. Associates will edit, create and publish Knowledgebase content for customer self-service and will focus on increasing knowledge on their solution groups.

Customer Success Manager, Payments

Customer Success Manager, Senior

Customer Success Manager

A Cloud Guru
Austin
4 hours ago
+30
As a Customer Success Manager at A Cloud Guru, you'll own the post-sale customer relationship for our B2B side of the business and become a product expert. You'll on-board and engage our customers to drive adoption by creating thorough customer plans and partnering with stakeholders. You'll be the voice of the customer and partner with ACG's product, sales, and marketing teams.

Associate | Client Service | Financial Services

GLG (Gerson Lehrman Group)
Austin
4 hours ago
+16
Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Customer Success Manager

MongoDB
Austin
4 hours ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Director, Customer Success (Latin America)

Procore Technologies
Austin
16 hours ago
+20
We’re looking for a Senior Manager to Support our Latin America Customer Success team, to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, nurturing executive relationships, identifying champions and ensuring each client is able to quantify value from their investment, while providing world-class customer service. This role will focus on evolving our current processes to scale while ensuring we’re delivering meaningful/quantifiable outputs for each Enterprise customer, annually. Looking for a leader who excels in hyper-growth speed and is passionate about leading individuals, inspiring top performance, and developing a team that embraces Procore’s values of Openness, Optimism, and Ownership.

Customer Success Manager, Enterprise

Customer Success Field Enablement Specialist

VP of Customer Success

ClearDATA
Austin
16 hours ago
+37
The VP / Sr Dir / Dir of Customer Success is responsible for the strategy, tactics and daily operations of our Customer Success organization for a customer segment in partnership with the VP of Sales. This begins with the sales process and continuing post sale, through onboarding, managed services, ongoing product support, and professional services. S/he will ensure that the direction and execution of these teams are in alignment with the overall strategic goals and vision of ClearDATA.

Client Success Manager

DISCO
Austin
1 day ago
+31
Client Success Manager About DISCO DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North

Marketplace Operations Specialist

Worksmith
Austin
2 days ago
+17
About Worksmith Worksmith is transforming the way high end brands manage their in-person customer experience by revolutionizing the store experience (Store XM). Our software-enabled marketplace seamlessly connects retailers, restaurants, salons, etc. with local service providers across the US and Canada to create store environments that reflect their brand. Worksmith’s software saves time, money and headaches: for clients, Worksmith provides

Technical Account Manager - West Coast

CrowdStrike
Austin
2 days ago
+36
Serve as primary technical contact and augment our customer support teams. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Technical Account Manager - East Coast

Customer Success Manager

Quali
Austin
2 days ago
Quali is the industry leader in delivering cloud-agnostic Environment as a Service (EaaS) solutions for Development and Testing, Sales Demo/POC, Training, and Cyber Range teams. Our Missions is to make infrastructure and applications easily accessible and consumable to every user in the organization by turning complexity into an on-demand service. You think that making infrastructure and applications easily accessible and consumable to every user

CUSTOMER SUCCESS SPECIALIST

Drillinginfo
Austin
2 days ago
This is your opportunity to learn how technology is driving better decisions, faster across the Oil & Gas industry. The time spent here will challenge and accelerate your understanding of the variety of issues facing the Oil & Gas industry today. If interfacing with people is a strong suit, don’t miss your chance to shape the future of Oil & Gas. This position is based in Austin, TX and reports to the Customer Success Manager.

Sales & Operations Coordinator

Elite Austin
Austin
3 days ago
+18
Elite Austin is a fast paced design company who specializes in furniture, staging, and design. We are seeking a sales & operations coordinator to join our team! We have a positive team atmosphere with self-starters who collaborate to create a successful outcome for all involved. POSITION SUMMARY Elite Austin is seeking a professional, sales driven people person with strong communication, project management, organizational and time management

Customer Success Manager

Kazoo
Austin
3 days ago
Our ideal candidate has led complex customer relationships, has a deep understanding of software implementation, and understands how to build customer service processes and practices that will scale and grow with the business. This role will lead all levels of customer implementations and ensure customer relationships are win-win and will continue long-term. This role has a huge impact on customer retention. We serve to make our customers look good with their employees so exceptional service is a priority. Work fast, make quick yet informed decisions, have fun, connect with smart people, and leave feeling energized for more!

Vice President Client Success

Social Solutions
Austin
2 days ago
+26
Over 90% of our revenue comes from our existing customer relationships. Therefore, Customer success and retention is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving significant value from our services. As such, we need a senior executive to own driving success for our customers as well as optimizing our recurring revenue. As a member of the Senior Leadership Team, this role includes responsibilities for Customer Success activities (e.g., on-boarding, adoption/expansion, advocacy, retention, renewals, and supporting our sales team with up-sells/cross selling, etc.) and financial responsibly over recurring revenue.

Customer Success Manager

Cloudflare
Austin
3 days ago
+21
You will be responsible for for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

Team Lead, Customer Success Manager

Customer Success Manager - Mandarin & English Speaking

Manager, Partner Operations

DoorDash
Austin
4 days ago
We’re looking for a Partner Operations Manager to grow, manage and improve the merchant side of the business by identifying and solving operational problems in the Texas region. As a member on our Local Team, you will be responsible for executing our strategic advantage: winning, growing and maintaining the best merchants in each city. As a Partner Operations Manager, you are a critical piece of DoorDash’s growth and success in every market in

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