Customer Success Jobs in Austin

78

Client Success Representative

Adia
Austin
7 hours ago
+23
Your challenge, should you choose to accept:   Adia is seeking a problem solver who excels at building relationships to join our team as a Client Success Representative. Ultimately, your objective is to contribute to Adia's long-term growth targets by communicating directly with Adia’s clients, offering them superior service, and solving technical problems.   You will: Contact existing clients via phone and email on a consistent basis Use

Implementation Consultant

Brightpearl
Austin
8 hours ago
+28
Your Team: We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business. Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b

Client Support Engineer

Personify
Austin
9 hours ago
+12
Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL). Serve as the technical resource (via phone, email, web-based support portal) for Personify’s user base regarding software and data product questions and issues. Documenting, researching, tracking and resolving customer software issues in a timely manner. Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures. Continually communicate issue resolution progress to the Client Success Coordinators and clients (when necessary). Maintain a working knowledge of all Personify-supported products and technologies.

Director, Merchant Strategy & Partnerships

DoorDash
Austin
11 hours ago
We’re looking for a Director of Merchant Strategy & Partnerships - to lead a large team responsible for driving operational success and overall revenue for merchants in your region. As the senior leader on the Regional Team, you will be responsible for establishing an ambitious merchant strategy for the region including business development, sales, and partner success. You will be directly responsible for the growth and success of multiple

Customer Success Manager

MongoDB
Austin
11 hours ago
+41
As a Customer Success Manager, you’ll build relationships with our customers and become a trusted advisor and the “go-to” person for best practices and advice. You’ll be an integral part of their success and bring value to every interaction - from onboarding to renewal. We’re looking for individuals who have a passion for technology and the ambition to dive head-first into new challenges. You’ll need to be adaptive and excited at the opportunity to help invent new processes, contribute to what’s already been built, and interact with customers on a daily basis.

Customer Support Specialist SaaS Social Advertisin…

Tiger Pistol
Austin
12 hours ago
Tiger Pistol is an innovative social advertising technology company experiencing explosive global growth. In support of that growth, we are looking to hire several Customer Success Specialists (CSS) for our Austin, TX office. As a CSS with a focus on managed services, you will support and troubleshoot the set up of Facebook and Instagram advertising campaigns for our B2B customers. You will need to develop and understanding of our client's

Strategic Relationship Manager

A Cloud Guru
Austin
13 hours ago
+16
As a Strategic Relationship Manager you'll be a champion for our customers and identify, establish and nurture relationships with executive-level sponsors across our enterprise base. You'll be responsible for accelerating existing business growth, expanding relationships with our clients, and mitigating churn risk. Success in this position requires exceptional consultative sales, account management, a willingness to experiment, and a passion for helping other achieve results. You're optimistic, empathetic, and constantly look for opportunities to improve systems, process and results. You thrive in our ever-changing, fast-paced startup environment. Ideal candidates will have the ability to drive growth and relationship strategy coupled with a willingness to roll up their sleeves and execute the tactics.

Technical Customer Support

SamCart
Austin
20 hours ago
SamCart is a web-based check out platform that features conversion-optimized checkout templates along with 1-click upsells, subscription and payment plan capabilities that are designed to maximize profits from every sale. We are looking to grow our Technical Support Team by adding a dedicated Technical Support Specialist. We are a rapidly-growing, fast-moving, ultra-hyper, candy-eating, protein-drink-drinking company that loves our customers and

Customer Support Associate

Skills Fund
Austin
1 day ago
Named one of the Top 50 Start-Ups by Built In Austin, Skills Fund is the leading lender in the United States for skills-based higher education.  We underwrite higher education programs based on their jobs outcomes for students, and offer their students access to competitive financing products that empower them to transform their careers and lives. Since our founding 3 years ago, we’ve enabled thousands of students to obtain a high return on

Client Operations Specialist

EZ Texting
Austin
1 day ago
+35
The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Renewals, Team Lead

LogicMonitor
Austin
1 day ago
+63
The Renewals Contract Team Lead is responsible for a team of Renewals Specialists dedicated to the renewal of SaaS contracts covering all global customers. The Renewals Team Lead monitors, measures and forecast the progress of the team against targets and performance goals

Renewals Specialist

LogicMonitor
Austin
1 day ago
+63
The Renewals Specialist is responsible for in-quarter renewals/SaaS contracts and works directly with the LogicMonitor Customer Success and Account Management teams to ensure timely delivery of quotes to the customer.The Renewals Specialist must be a self-starter, pro-active and have excellent verbal and written communication skills as well as able to understand the software sales cycle and procurement processes.

Enterprise Customer Success Manager

LogicMonitor
Austin
1 day ago
+63
The Enterprise Customer Success Manager's mission is to partner with and ensure the retention and long-term success of LogicMonitor’s Enterprise business customers. As the primary point of contact, the Enterprise Customer Success Manager is responsible for developing and nourishing post-sales relationships with assigned accounts through a combination of product trainings and implementations, business reviews, and return on investment discussions. Additionally, identifying and planning for expansion and growth opportunities within the product is critical to the success of this role and LogicMonitor.

Director of Client Success

Schoology
Austin
1 day ago
Actively manage our Client Success teams responsible for our Enterprise and SMB customers. Develop a resource-planning and business model for the Client Success team and own the development, communication, and deployment. Meet with clients on an as-needed basis to ensure quality service and make necessary adjustments to accommodate their needs. Manage the department’s day-to-day operations by setting priorities, establishing goals, and assisting in the development and implementation of internal policies and procedures. Act as executive level customer escalation contact for technical support issues, representing the company and client needs professionally, while supporting and championing your staff. Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively. Empower team members to achieve their personal best and challenge themselves. Develop process and tools to streamline and measure overall organization development effectiveness.

Website Operations Specialist

GoDaddy
Austin
1 day ago
+28
This role will be comprehensive and will play a part in each step of the process. Use independent judgment to diagnose the current state of a customer’s website and domain Check each website preview for quality prior to sending out to customers. Pitch the value of this website service to new and existing customers over the phone and via email to maximize utilization. Handle credential setup including but not limited to gathering website credentials from customers, creating new domains, and initiating assistance from third-party agencies. Complete final QA and publishing of the websites. Support customers post-launch with website requests. Support other Operations teams as needed to maximize customer retention. Any other responsibilities as may arise in the context of a fast-moving startup.

Customer Success Manager

Shogun Enterprises Inc.
Austin
1 day ago
+13
Are you the friendliest person you know? Do you like to solve problems, collaborate with teams, and ensure customers have an amazing experience? If so, then you are the person we are looking for to be the CSM for Hearth!

Customer Success Engineer

SpyCloud
Austin
2 days ago
+21
SpyCloud is a pioneer in breach discovery. We strive to help businesses of all sizes mitigate data breaches by proactively alerting when employee or company assets have been compromised. We accomplish this through our early-warning breach detection service powered by a world-class team of intelligence analysts. We are in search of an experienced Customer Success Engineer to join our team. Reporting directly to the Head of Product Strategy and

Partner Manager (Business Development) Based in Ph…

LegalZoom
Austin
2 days ago
Identifies opportunities to acquire new employer groups to sell the LifePlan offering by working with brokers/consultants, third party administrators, and direct sales to prospects within their assigned territory.  Deliver the financial performance (revenue growth) through sales by driving customer relationships, seeking partnerships and executing on sales strategy. Track, monitor and report sales pipeline. Responsible for working with account teams to retain clients on an ongoing basis and look for potential opportunities to add additional product lines to existing clients within his/her assigned territory.  Ensures that LifePlan is aggressively and competitively positioned through all distribution channels within their assigned area(s); assists with the development of strategies and plans to grow the business; develops selling models to optimize sales results.

Customer Service Representative

LegalZoom
Austin
2 days ago
Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about LegalZoom products and services. Serve as a liaison between Customers and other departments to communicate information. Use common Customer feedback to identify opportunities to continuously improve the Customer Experience. Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience. Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems. Work on different product or process pilots focused on improving Customer Experience. Use a consultative selling approach; provide current & potential Customer/s with pricing and effectively close the sale. Ability to learn and position strategic partner offerings to customers based on customer’s needs. Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience

Retention Specialist

GoDaddy
Austin
2 days ago
+28
The Customer Success Team is at the core of GoDaddy’s mission. Our team works hand-in-hand with local business owners to understand their business, communicate the value of our products to them, and deepen our long-term relationship. From day one, the Customer Success Team is GoDaddy’s connection to the customer, providing a positive onboarding experience, communicating via email and phone to ensure that we exceed customers’ expectations, and acting as an ambassador of the GoDaddy brand. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

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