CUSTOMER SUCCESS/ACCOUNT MANAGER - MINERALSOFT
1 day ago
The Account Manager is responsible for supporting the customer’s adoption and continued satisfaction with the MineralSoft by Drillinginfo solution. This role will act as the primary point of contact during the onboarding plan, working in tandem with the customer and operations to confirm the customer’s scope, leverage PMO tools and templates to determine project plan activities, ensure that project tasks are completed and provide status reports to customers. Post-implementation responsibilities will include tracking customer adoption, ensuring that customer’s support tickets are properly communicated, expectations are set and managed around ticket resolution, measuring and increasing engagement and ensuring overall customer satisfaction. This role focuses on building a strong customer relationship, especially with decision-makers, through regular communication and proactive account management activities. He/She will identify and scope new opportunities and promote new products, services and contract renewals when appropriate in the customer lifecycle. This position will be based in Austin, Texas and require up to 25% travel.